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Hebeos UK

How would you rate Hebeos UK?
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Canada
1 review
0 helpful votes
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Found my dream dress!
July 22, 2024

Found my dream dress on here! I measured and it fit perfect to a T! I am so excited to wear it and can't wait for my wedding day!

Date of experience: July 12, 2024
GB
1 review
0 helpful votes
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Listen to the terrible reviews
May 22, 2023
Updated review

Terrible product and terrible customer service. The product had a higher neckline and was longer than advertised. A ribbon thing not visible in the advert was stitched on with very rough large stitches at the back. It looked like a grandma dress from a market.

Date of experience: April 22, 2023

No issue so far
April 29, 2023
Previous review

No issue so far

Date of experience: March 30, 2023
GB
1 review
0 helpful votes
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Awful
July 29, 2022

I had ordered a dress on here and saw some really good reviews online and YouTube so ordered a dress with custom measurements. When it arrived everything was wrong and it didn't even look like the picture. I had to bring it to a tailor and they said it was the worst one they've ever seen! PLEASE don't order from here

Date of experience: June 29, 2022
Canada
1 review
0 helpful votes
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Beautiful dress
November 14, 2022

The dresses are absolutely beautiful, and so light. Definitely worth the money, I ordered my size, and I still had room, I need it tailored a little bit. Thank you so much for the beautiful dress, anyone wanting to order it's SO worth every penny.

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Dress
October 3, 2021

Seen this dress on another website for a £1800 exactly the same and just fell in love with it! When I ordered this dress I was really concerned as seen a few bad stories about this site. Have received the dress in less than the time scale provided and fell in love with the dress even more when I seen it in person.

Date of experience: October 3, 2021
GB
1 review
0 helpful votes
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Nice
May 26, 2021

Easy to order, quick delivery, unfortunately responses are quite late. Dress I received is amazing and soooo beautiful. Gorgeous... but unfortunately it was too small in chest... couldn't close zipper.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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1STAR
June 12, 2023

Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!

Date of experience: May 13, 2023
GB
1 review
0 helpful votes
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Prom dress
March 8, 2022

Received a dispatch email with tracking ref but this only gave details when the dress arrived in the UK. Messaged Heboes via contact form and quickly received a very good detailed tracking list up to export. Dress arrived 5 days later (before original expected date) and Royal mail delivered on a Sunday. The dress itself is absolutely beautiful, just like image, fits perfect and exact colour shown. Would certainly purchase from this site again. Big thanks to all at Heboes I have an extremely happy 15yr old.

Date of experience: March 8, 2022
GB
1 review
0 helpful votes
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Wedding dress
August 17, 2021

Wow, its incredible. Looks exactly like photo adverised. Its heavier than i thought it would be but very elegant. I'm very pleased. Only criticism is that I'm not sure it's true to size. I ordered my size and its a little tight but i will be dropping some weight before the big day so I'm confident it will be comfortable on the big day. Thankyou. Its perfect and exactly what i was looking for. Great price as well.

Date of experience: August 17, 2021
GB
1 review
0 helpful votes
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Wedding dress
August 15, 2022

I gave measurements for the dress to be custom made and when it arrived I was disappointed to say the least. The neckline is different, the bust area doesn't fit correctly, it doesn't show off my waist and the style of it is nothing like. A very negative outcome.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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Great customer service
December 3, 2024

Great customer service from Vivian. The dress arrived just on time.

Date of experience: November 23, 2024
GB
1 review
0 helpful votes
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Beautiful dress
March 12, 2023

Easy to order, beware the delivery takes time, but worth the wait, when dispatched you get email saying arrived, i worried but it arrived 2 days later, not that anyone got bCk to my concern but other than that all well

Date of experience: March 12, 2023
GB
1 review
0 helpful votes
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Avoid
July 19, 2021

I received the dress for my granddaughter for her prom, it arrived 10 inches too small, I was told to take it to a Taylor how can you make a dress bigger! The dress cost me £170, looked more like a dress that would cost 20 at the most still waiting for a return address. Avoid at all cost

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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Dress doesn't fit at all
August 10, 2024

The dress is not the right size at all, and returning it has been a nightmare.

Date of experience: July 31, 2024
GB
1 review
0 helpful votes
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Great service
November 3, 2022

I was skeptical and worried about ordering from this website. But I took a chance and when the dress came I fell in love! I made a couple of requests; if I could have a white lace detail instead of champagne. Communication was great!

Date of experience: November 3, 2022
GB
1 review
0 helpful votes
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Very bad quality of dress
March 28, 2023

I ordered a grey dress for my sister's engagement and it was arriving on the very previous day of my sister's engagement but when the dress arrived it was looking like a mess just a cloth wrapped and designed the fitting was also very loose not happy at all as I the customer service is telling me we can't give u refund even when I contacted them the same day
I would suggest it's a waste of money don't buy it

Date of experience: February 26, 2023
GB
1 review
0 helpful votes
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Do not use these people
July 20, 2022

When I received a picture of the dress I had ordered I tried to cancel my order. I was told if I did I would lose all the money. I wanted a dress with a sky blue skirt but with the same embroidery as the picture on the website. It is not the dress I ordered. They sent the two dresses that are both substandard quality and the "white" dress is actually salmon pink

Date of experience: June 20, 2022
GB
1 review
1 helpful vote
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Custom size mismatch
September 29, 2021

I was worried to start with because of mixed feedback. But I risked and purchased a dress. I've had proffesional measuments taken. However the dress I received was 2 sizes too big. Now I'm going through return policy. :(

Date of experience: August 30, 2021
GB
1 review
0 helpful votes
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Great value for money!
October 15, 2021

I am delighted with this dress! I wasn't at all sure what to expect but thought that for the price asked it was worth trying. The colour is beautiful and exactly as pictured, and it's put together really well. I ordered a size 6 for my (petite) 15-year-old daughter's prom next year and there is a bit of room if she grows. The lace back is gorgeous and the boning around the torso is perfectly sewn. It arrived within the three weeks stated and although I was worried it looked as if it was stuffed into the packaging, it was folded nicely and there were no creases to deal with. I will happily recommend this company!

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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Satisfied customer
April 20, 2023

Really pleased with the dress I ordered. I was a bit apprehensive about ordering online and we ordered the next size up as didn't want to risk putting in measurements. The dress arrived in good time and is just beautiful and my daughter is so pleased with this.

Date of experience: April 20, 2023

Overview

Hebeos UK has a rating of 3.6 stars from 1,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention wedding dress, good quality and fast delivery. Hebeos UK ranks 7th among Wedding Dresses sites.

service
423
value
24
shipping
27
returns
13
quality
1,108
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2,183 reviews