HealthyPets

I ordered items over 6 weeks ago but the package was never received. Multiple emails to company with no support. They just say that it shipped. When dealing with UPS they indicate that the shipper has to contact them. Shipper is not taking accountability. Will not use this merchant again

I placed an order with HealthyPets.com in February, 2021. I never received a confirmation email, bit did receive an email asking if I had received my order. Ha! Called in early March, and was told item was on backorder until March 30. I called April 14 to cancel my order. Their customer service is horrid. They claimed I had canceled my order in early March, which I had not. Will NEVER place another order with them. Seems to be a big scam!

It has now been over a month and Healthypets.com has yet to complete my order. I have called and emailed them repeatedly, and even contacted Dr. Ritu who owns the company, but to no avail. They never return calls and emails are responded to with only form-letter replies. Because of their unresponsiveness, my dog has now died of medical complications. Why? Because Healthypets.com failed to deliver what I ordered from them in early June 2022. Bentley RIP….

Needed the item before going on vacation and paid for the expedited shipping. It was to be 2-4 day. It was 7 days. Called customer service, the young lady was rude and of no help. She said sorry but you needed to read the fine print, their excuse. To return I had to pay the shipping. So, customer service, no not really.

I was trying to find an affordable fish antibiotics after my local store stopped stocking them. I researched quite a few websites. Then I found Healthy Pets, and I am so glad I did! I got a 100 count bottle of 500mg Amoxicillin capsules for around $26, including shipping. My local store was charging $23 for a 100 count bottle of 250mg Amoxicillin capsules. It was totally worth the extra few dollars for double the strength of my previous antibiotics, and they got shipped directly to my home. They arrived very quickly, in a few days, which in these times with all the delays in the post office (at least the ones in my area) was a pleasant surprise. I will be using Healthy Pets as my fish antibiotic supplier for the foreseeable future! Thanks Healthy Pets

I am contacting my bank to get a refund and report them, this company is a FRAUD! I ordered a pet bed for $79 on 3/8 and was charged before shipping. No product still and they have my money. A response stating they are running behind. It has been 2 MONTHS. I have asked for full refund and no response. DO NOT PURCHASE FROM THIS COMPANY. I am a fair person, but non responsive customer service is unacceptable.

I would like my money back, as I paid for a special express delivery for my beloved animal, and they sent the goods only a month later! Responded to inquiries by email for about a week! And in the end, a different amount came than I expected and was written on the site! I am very disappointed and very sorry that I contacted this store! The order was for $ 400, but they still do not want to return this money to me, although I offered to return the goods on the same day as I received it!

I ordered a favorite ear cleaner/ anti fungal from this site. Saw decent reviews. Payed the expedited fees because I needed it asap- it still took a month to arrive and I paid for next day shipping.
The ear solution didn't smell/ look anything like the one I'd gotten from the vet. Nor 2 other pet pharmacies.
This site is a scam. Their meds are completely fake- AVOID AT ALL COSTS!

Ordered two tubes of a joint relief product for cats over two weeks ago, not delivered. Company does not answer emails or phone calls.

I have ordered several times and they have hardly ever sent the items. I asked to cancel the order, which they have done, but have not given me a refund! I had to file a dispute with Paypal. I had to file a dispute with Paypal.

Ordered items from the website on Feb 23,2021 but the order status never updated for 2 weeks. Reached out to them multiple times (3 directly, 2 via PayPal) but complete silence. Had to file a claim through PayPal. Once escalated, they changed the status to "shipped" but they never arrived. I reached out for the 4th time directly, but still silent. STAY AWAY FROM HEALTHYPETS. THEY ARE COMPLETELY FRAUDULENT.

On Oct18 I ordered Now fresh cat food. It took them 2 weeks to tell be they no longer carried my item. It would take them 3-7 business day for my refund. Nothing. I sent them 3 emails and got one that said it was sent to refund department. It's Nov 15 and still nothing.

I ordered medication for my animal and waited for 2 weeks even though it was supposed to be 2-4 days. They never sent it. Then they tried to tell me that the price changed even though I had already paid and it was a confirmed order. Horrible company could have caused damage to my pet. NOT TRUSTWORTHY!

First time I tried Healthy Pets and waited 5 weeks to get the product delivered. They never contacted me and I had to keep contacting them to find out about my order which finally arrived 5 weeks after the order was placed

My order as of today is 17 days Old and still my order is no where insite. I could have driven from Maryland to California and back by now with my order. I will never order anything from this company again.
I keep asking where is my order and no response from them

Our beagle had some issues in lab work and vet recommended using Denamarin. All prices where about the same Healthy Pets was cheaper and free shipping.

This website sells pet meds and supplies. I dont usually give negative reviews so believe me it takes a lot for me to do this! I ordered a temperature sensitive medication for my dog which arrived warm. It got to me in 2 days but it obviously hadnt been packaged properly, it arrived warm and unusable. I cant give my elderly dog a damaged medication! Despite this a manager found a several reason to blame me for their irresponsability. These people dont care about your pets.The only way i was able to return was to pay a 20% restocking fee since the product would be unusable to them! Of course i returned, i dont wish top poison my dog! Never again! Horrible people. Also stock information on website is incorrect, cant depend on them for anything basically.

Ordered from this company in Feb 2021, was told it would be late due to supply issues, kept calling and after 6 months I was told they had to cancel my order and send my 68 dollar refund, it never came despite being told they would resubmit to billing, I managed to get a supervisor yesterday and was told it is too late for me to get a refund, now it is past the date PayPal or my bank will help me, nothing but a scam, and the website says they do not charge until items are shipped, liars, I was charged the same day as ordering and nothing was ever shipped

I ordered toothpaste for my cats on April 4th using their promo code for Easter via ground shipping. I received an email saying the products would arrive on April 12th. There was nothing in the mailbox. I filed a case with USPS immediately on the 12th and then called Healthy Pets to document the issue. I was told that I should give USPS some time to respond. I updated them on Friday April 14th that I received nothing from USPS nor have the items arrived. They said they will get manager approval to reship and email or call me with the update. I received no communication. I called again Monday and was told the manager was sick and will handle it tomorrow. I gave it an extra day and contacted them today, April 19th and was told that the manager said it's not their fault and they cannot do anything until I hear from USPS. Please note, I have been attempting to contact USPS daily as well with no success. So ultimately, I disputed the charge with my credit card today. $54 for cat toothpaste that never arrived is unacceptable nor is Healthy Pets crappy service. I have called almost daily as they kept saying they will reship as soon the manager approves it. After one week, they now say they won't do it. Pathetic. This is not my first bad experience with them but due to Covid and other issues, I have come back a few time to give them another chance as I used to have great experiences with ordering from Healthy Pets at first and was hoping for consistency. After multiple damaged shipments and delayed shipments and not this NON shipment, I cannot in good faith order from them again despite their nice promos.

09. 05. 22 zamówiłam i opłaciłam zamówienie na kwotę prawie 1000 $. Dwukrotnie zapewniano mnie, że środki zostaną zwrócone. Do dnia dzisiejszego nie odzyskałam pieniędzy. Sklep nie odpowiada.

I foolishly ordered something for my elderly dog from these scamming liars. It's something she needs to take daily, (Azodyl) and I needed it quickly, as I was about to run out. I was promised delivery in 3-4 days. Instead, I called, and emailed, and received bizarre, dishonest, contradictory explanations and apologies, and didn't receive the item for four weeks, by which time Id purchased it from another company. They promised me a refund, which they never gave me, and in the end I had to fight the charge through my credit card. It was a nightmare. PLEASE, spare yourself, and buy whatever you need from anyone else. They will lie to your face.

Haven't received my order yet. With no notice of where it, or when it is going to be here either. But let me be SURE the payment is approved thru PayPal! Why would you send me to do a survey? Instead of just follow up on if the delivery is complete? The fact you are unaware is the problem. Please reimburse me for my order if it doesn't get here soon I ordered it 3/14/20.

Ordered StrepVaxII - THREE days later, when it should have arrived by then, it was canceled with no explanation.