HealthyPets

I ordered items over 6 weeks ago but the package was never received. Multiple emails to company with no support. They just say that it shipped. When dealing with UPS they indicate that the shipper has to contact them. Shipper is not taking accountability. Will not use this merchant again

It has now been over a month and Healthypets.com has yet to complete my order. I have called and emailed them repeatedly, and even contacted Dr. Ritu who owns the company, but to no avail. They never return calls and emails are responded to with only form-letter replies. Because of their unresponsiveness, my dog has now died of medical complications. Why? Because Healthypets.com failed to deliver what I ordered from them in early June 2022. Bentley RIP….

I ordered a favorite ear cleaner/ anti fungal from this site. Saw decent reviews. Payed the expedited fees because I needed it asap- it still took a month to arrive and I paid for next day shipping.
The ear solution didn't smell/ look anything like the one I'd gotten from the vet. Nor 2 other pet pharmacies.
This site is a scam. Their meds are completely fake- AVOID AT ALL COSTS!

First time I tried Healthy Pets and waited 5 weeks to get the product delivered. They never contacted me and I had to keep contacting them to find out about my order which finally arrived 5 weeks after the order was placed

On Oct18 I ordered Now fresh cat food. It took them 2 weeks to tell be they no longer carried my item. It would take them 3-7 business day for my refund. Nothing. I sent them 3 emails and got one that said it was sent to refund department. It's Nov 15 and still nothing.

I would like my money back, as I paid for a special express delivery for my beloved animal, and they sent the goods only a month later! Responded to inquiries by email for about a week! And in the end, a different amount came than I expected and was written on the site! I am very disappointed and very sorry that I contacted this store! The order was for $ 400, but they still do not want to return this money to me, although I offered to return the goods on the same day as I received it!

This website sells pet meds and supplies. I dont usually give negative reviews so believe me it takes a lot for me to do this! I ordered a temperature sensitive medication for my dog which arrived warm. It got to me in 2 days but it obviously hadnt been packaged properly, it arrived warm and unusable. I cant give my elderly dog a damaged medication! Despite this a manager found a several reason to blame me for their irresponsability. These people dont care about your pets.The only way i was able to return was to pay a 20% restocking fee since the product would be unusable to them! Of course i returned, i dont wish top poison my dog! Never again! Horrible people. Also stock information on website is incorrect, cant depend on them for anything basically.

My order as of today is 17 days Old and still my order is no where insite. I could have driven from Maryland to California and back by now with my order. I will never order anything from this company again.
I keep asking where is my order and no response from them

I have ordered several times and they have hardly ever sent the items. I asked to cancel the order, which they have done, but have not given me a refund! I had to file a dispute with Paypal. I had to file a dispute with Paypal.

I ordered medication for my animal and waited for 2 weeks even though it was supposed to be 2-4 days. They never sent it. Then they tried to tell me that the price changed even though I had already paid and it was a confirmed order. Horrible company could have caused damage to my pet. NOT TRUSTWORTHY!

The product are fine, but be careful about using their autoship. I tried twice to get it stopped. The autoship kept coming. I just now tried again and asked them to take back the product they just shipped. They said they would allow me to return, but it would cost 20% of product cost. BEWARE.

This company uses bait and switch tactics. They offer free shipping on orders that seem to qualify and then end up charging you. They don't respond to customer requests at all! Once you order you'll get an out of stock email saying your item will be shipped when it's restocked yet they advertise the item is in stock.
AVOID THIS ONLINE SCAM SITE!

I am contacting my bank to get a refund and report them, this company is a FRAUD! I ordered a pet bed for $79 on 3/8 and was charged before shipping. No product still and they have my money. A response stating they are running behind. It has been 2 MONTHS. I have asked for full refund and no response. DO NOT PURCHASE FROM THIS COMPANY. I am a fair person, but non responsive customer service is unacceptable.

I placed an order for 4 items. I received only 2 of the items. Now, of course they charged me for all 4 items which was approximately $150. I've tried reaching them by phone several times which was not fruitful. I was put on hold and the after waiting 20 minutes, 30 minutes, etc. I was told I could leave a message and would receive a return call. I left three separate messages and never received a SINGLE return call. This company is terrible. I have purchased from a handful of other online pet companies and have had very positive experiences. I feel like I have been swindled and that maybe this isn't even a legitimate company. I will be disputing the transaction with my bank and contacting the Better Business Bureau in California. If they are a legitimate company, they should cease to exist and save us all the misery of their ineptitude.

I ordered and paid for an item which included shipping. Healthy Pets then sent me a false tracking number and my postman came to my door requesting COD for shipping because Healthy Pets just put my order in an envelope with with no postage. I went ahead and paid USPS so I could get my item and called Healthy Pets. Spoke with someone named Jaime who said they would credit me back but never did. I should have read the reviews and complaints before buying anything from them. Buyers beware.