• HealthRight

Overview

HealthRight has a rating of 1.67 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthRight most frequently mention chronic pain, insurance information, and free consultation problems. HealthRight ranks 130th among Doctors sites.

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  • Value
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  • Shipping
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  • Returns
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They wanted me to give them my insurance information over the phone.
  • Last thing I need to is another scammer (like my pain management doctor) ripping me off.
How would you rate HealthRight?
Top Positive Review

“Medical Help -Easy and Cost Effective”

Sean S.
6/22/17

I used HealthRight for a medical consultation to treat a skin problem. Called in Saturday from my home, spoke to a nurse who connected me to a doctor who prescribed the necessary medicine. Easy and effective! Most of all a huge cost savings from using the alternative options of urgent care or finding a doctor on the weekend.

Top Critical Review

“SCAM”

Mary E.
5/7/18

Never once spoke to a Dr... Then medication came in the mail to treat skin infections. Pharmacy that they use (TX)... I'm in (FL)... Even said the Dr Sherman Washington. (Address in CA) never returned their calls. Getting a return label to ship medication back. Did get the Drs phone number and no one by that name there. My insurance company has a claim filed. If this continues, legal representation will be next!

Reviews (52)

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Reviews that mention popular keywords

insurance information (7) doctor (16)
Thumbnail of user marye232
1 review
2 helpful votes
May 7th, 2018

Never once spoke to a Dr... Then medication came in the mail to treat skin infections.

Pharmacy that they use (TX)... I'm in (FL)... Even said the Dr Sherman Washington. (Address in CA) never returned their calls. Getting a return label to ship medication back.
Did get the Drs phone number and no one by that name there.
My insurance company has a claim filed. If this continues, legal representation will be next!

Thumbnail of user megm24
1 review
25 helpful votes
August 1st, 2017

They only want your insurance information. No matter what the ad you answered said, all they will do it's offer lidocaine and some kind of vitamin at ridiculous prices ( $1000+) just to see if your insurance will approve it. Should be prosecuted for insurance fraud.

Thumbnail of user connier48
1 review
21 helpful votes
July 18th, 2017

I checked into this because their ad said it was cbd oil to help with pain. Long story short turns out they were going to send me Lidocaine and a vitamin but my insurance rejected it because they tried to bill thousands of dollars for it. No wonder health care is so expensive.

Thumbnail of user missp7
1 review
19 helpful votes
August 17th, 2016

Yeah... I'm with Sharon. CONSTANT calls. So after 3 weeks I picked up the phone and spoke to rep. BLAH BLAH BLAH... wanted my health insurance info. Yeah, not doing it. Last thing I need to is another scammer (like my pain management doctor) ripping me off. It's all a racket folks; no matter how you look at it--doctors, clinics, pain management, pharmacies, insurance. Need I go on?!? It's ALL a racket.

Thumbnail of user cathyr42
1 review
8 helpful votes
May 2nd, 2017

The no cost consult offered is only for those with "good" insurance. No state, medicaid. Reps are speak in deceptive manor forcing you to repeat OK after shady terms like- if i dont answer the phone for the doctor I will be held responsible for prescription that is sent to my home. Do not give your insurance information to this company. They will ask and also for you to verify your home address and date of birth.

Thumbnail of user healthrights
1 review
11 helpful votes
August 27th, 2017

Healthright had to have been the worst place I've ever worked at. They keep it dark and play inappropriate music. Amber, the manager on the clinical side is very unprofessional. She does not speak to anyone with respect. Her boss Natalie is even worse & she is considered "Upper Management". They both are bullies and talk about & to employees with utter disrespect and degradation. They both act like little high school girls. Its to bad to because Healthright is a wonderful company that helps a lot of people.

Thumbnail of user margarets125
1 review
13 helpful votes
November 30th, 2017

Called numerous time that I was eligible for a medical marijuana trial I live in ny so I was excite currently on many pain med for years because or severe chronic pain in lower back due to bilateral stenosis and herniated disc. I want to get off these pain meds but can't because of the pain I am inCalled me back today with a Rx for a topical cream and naproxen I laughed I said did a pediatric dentist read my records or neurologist! Be very careful! Misconceived

Thumbnail of user elis992
1 review
13 helpful votes
December 14th, 2017

I was told this was a study for CBD, I took it so that I could try to get some help. I spent over 30 minutes on the phone with people only to find that I was prescribed things that have nothing to do with my issues i'm having. I then asked to talk to someone and I was told either to call or wait for an email. I'm furious and wasted time I cannot get back.

Thumbnail of user annd170
1 review
4 helpful votes
August 9th, 2018

No sense in going into detail. My episode with Healthright is the same as all that I have read. Luckily when calling my pharmacist didnt seem right I went on BBB. I had not gotten to the consult yet. Called them back and told them they should be ashamed of taking advantage of people in chronic pain and I was reporting them to BBB and had already gotten in touch with my insurance company. I told them they better hope nothing goes through to my insurance!

Thumbnail of user stantonl6
1 review
12 helpful votes
July 26th, 2017

Deceptive ads are a menace. This makes people not want to use the internet. Ruin it for everyone. We need to have an auto filter for this type of advertising. All they want is your insurance money. No wonder we are paying outrageous health care premiums. Insurance companies don't care if they do this they just up the billing to everyone.

Thumbnail of user dania151
1 review
12 helpful votes
April 26th, 2017

Sent lidocane from pharmacy Alpha Omega in florida to help with pain. I can get this at any local pharmacy. The scam is they get your insurance information and then proceed charge it out the $#*!. $2700 for lidocane. No wonder insurance is so screwed up!

Thumbnail of user lisaw229
1 review
10 helpful votes
January 19th, 2017

This company started texting my 12 year old son out of the blue, offering pain relief advise. And they knew his name! Funny how they wont answer my texts asking where they got his info. DISGUSTING!

Thumbnail of user jeanm184
1 review
5 helpful votes
March 29th, 2018

You pay a fee for absolutely nothing other than a condescending unintelligent telemarketer. Then a "physician" who should be reported for unethical practices gives you a few minutes of her time for absolutely nothing except to take your money$$$.
Shame on Contrave for endorsing such a scam.

Thumbnail of user brandonl54
3 reviews
17 helpful votes
March 23rd, 2017

This is a scam. Always get your money back - read the reviews here to learn more. Make sure you research about this company.

Thumbnail of user jerir5
1 review
10 helpful votes
October 27th, 2017

Whoever I talked to just told me his first name. Kept on saying "no worries" I said who are you? Where did you get my number? He told I took an online pain survey. He started talking and wanted to know of my insurance policies. Then he said you've lower back pain I said No. I questioned him on having the info uncorrect I finally hung up. FRAUD ALERT

Thumbnail of user pedror53
1 review
19 helpful votes
January 26th, 2018

CBD study scam. Phone operator tells you the study is provided by a third party company, to wait a few weeks. I'm a medical marijuana patient in CT. CBD's are the best for nerve pain, but its expensive and insurance will not cover it. They tell you its a free consultation by a DR. They called my CVS pharmacy to get my insurance group #, next this guy is asking for all my info without my authorization. I told him I do not feel comfortable with this. He said we need it for the consultation. I get transferred to a nurse, told him my med history. Repeatedly told them I don't want to try any meds. No, No, its just a free consultation with a DR he says. There is no consultation, 12 hrs later I get an email that my prescriptions are filled and a DR. Jude Germaine has completed my consultation. WWhaatt, I did not authorized any of this. How is this not insurance fraud? I will be contacting State Reps., Senators and A. G.

Thumbnail of user harryp41
1 review
8 helpful votes
January 27th, 2017

They tell you they can prescribe up to and including hydrocodone. This is a bait and switch. I've been taking oxycodone for years but was willing to come down to see if it helped (I hate pills). They prescribed lidocaine cream. Now when I have a flare up, I can't walk. I called and they told me they can't prescribe ANY narcotics. They wanted to give me a vitamin and lidocaine cream. A total waste of time.

Thumbnail of user deborahh85
1 review
23 helpful votes
October 25th, 2016

After a couple of weeks of declining calls I got a text asking me for a better time to talk. When you're been in years of pain you'll try anything. Now that I've had my free consultation, I wished I hadn't done this. I don't want them using my information to scam my insurance. Need some place to report this

Thumbnail of user andyg67
1 review
13 helpful votes
June 17th, 2017

I signed up for a free trial of a new pain drug. Next thin you know there sending me Lidocaine cream! I told the lady I didn't sign up for this. She said the trial you signed up for is not affiliated with us. They will get a hold of you. That's been over a month ago. Still, haven't heard from them. I told them do not send me the Lidocane! I called them back and had the put a note in their system saying I did not want the stuff. Next day I get a call saying there sending me the stuff. I had to call and raise Hell! They eventually did cancel my order. MAJOR SCAM! These people should be Prosecuted!

Thumbnail of user lisae113
1 review
8 helpful votes
March 16th, 2018

Originally, the intake and consult with the physician was great. Very thorough and caring. However, that is where it stopped. I could see my information online. Great prescriptions written for my health needs. Then NO call to review my prescriptions and cost. Took me 10 days of going back and forth between HealthRight and "their" pharmacy. Same answer over and over will take 24-48 hours to process. Supervisors/Management was said to have been emailed. However, their policy does not allow you to talk to Supervisors/Management. Ridiculous customer service... no help... no answers. Then my insurance did not cover one of the prescriptions the doctor ordered... I would have to pay for a consult with the doctor and there was no option for doctor to review and order something else (its a vitamin). The answer I got from the CSR was "doctor ordered what was medically necessary". Again it was a Vitamin... which out of pocket would cost me $1,909.80 for 30 day supply with a discount pharmacy plan.
No its not their fault that my insurance doesnt cover the prescriptions or that the cost is so high.
Being unable to answer my questions, complete their customer service obligation of calling me within 24-48 hours (not 10 days later)... after I have called everyday to be told the same "canned" answers OVER and OVER and OVER.
Just a big run around and poor customer service.

Thumbnail of user leahn10
2 reviews
11 helpful votes
May 8th, 2017

All they want is your insurance information so they can make fraudulent claims. There's no free consultation unless you surrender your info. They denied me the "free" consultation unless I gave them my insurance info, even though I said over and over again that I didn't want any prescriptions.

Thumbnail of user debb1551
1 review
8 helpful votes
January 23rd, 2017

Rec'd text at 10:30 PM. How did they get my number? This is probably a "pill mill" and should be investigated by the FDA. I'm reporting them to the local authorities.

Thumbnail of user jeremyo9
2 reviews
17 helpful votes
August 31st, 2017

This company lured me in by offering and alternative treatment for my chronic muscular and arthritic pain. They're based out of Florida and many other states the physician I used doctor lanoix who I did do research on before actually having to face the face over the phone assessment. He is licensed in about 15 different states. He does have a NP number that is active so therefore this made me comfortable up front with their services. Come to find out since I live in Tennessee and have Blue Cross Blue Shield as an insurance everything that they bill from over the phone physical exams to any alternative medications for pain other than opioids not only are at least a thousand percent overpriced when Bill to the insurance, they ordered at least 10 - 15 lab tests to be done on me from four separate mouth swabs, two urine specimens, and having four vials of blood to be drawn due to the large number of tests ordered by doctor lanoix. Since I haven't had my labs done on my blood in five years and as a licensed practicing nurse myself I thought it would be beneficial to have these detailed lab test performed on me in hopes they would show results that then I could help myself live a different lifestyle possibly that would help with my chronic pain in my back and my neck in my hips in my intercostals and in my left shoulder. After four and a half months had passed and no contact from a pharmacy from a doctor from a freaking janitor even nobody contacted me. One day I call Blue Cross Blue Shield my insurance just to see how close I was to meeting my own personal deductible. And just in conversation the customer service rep informed me that they have been billed and have have paid out $3,000 towards an out-of-network company called Healthright. This has sense lit a fire in me equal to the Heat combination of hell in the center of the Sun. I've since tried to contact the physician dr. L a n o i x, also many of the customer reps that have contacted me via email throughout the whole process of using flash MD of interviewing me with free health questions and the people directing me to go and have the labs taken. Not one single phone number let you speak to a representative half of them immediately go to voicemail half of them are busy and never ring. I should know because I've called them 24/7 every hour of every day. I was fortunate enough to find out which company in Florida I might add processed my labs which if you remember where an extra ordinary amount of labs. They admitted to having my results but they stated that they cannot give me the results of my labs until the doctor who ordered them reviews and signs off on them. This is a true sign of how unprofessional this service is. As I stated before I am a licensed practical nurse and when a physician orders any labs to be done on any Resident there are immediately pulled processed sent to the lab then the nurses continually wait for the facts of the bikes and slab results to come across if they do not come across in a timely manner i e half a day's time eye the nurse call the lab that is processing the residents information to ask what the holdup is. When the results come across the fax machine or phone I as a nurse immediately compare them to the norms and if I find any of the 20 things levels that were being tested are out of range I immediately call the doctor and he will give a phone order I will then write it in the medical administration record so we can start treating whatever issue is ailing the patient. And this service that I unwisely chose to use has taken 4 months to review labs that should have been reviewed within 24 hours of being processed. I'm now have the company that has my lab results feverishly attempting to find a rabbit hole that will let me see the results that my insurance has paid for and to be completely honest I should have complete and full rights to access the results. Per HIPAA whatever is in the residents chart / file is privy to the resident and any primary caregiver of the resident. This frustrates me more than anyone can imagine. I would never suggest anyone not even my worst enemies to try to use healthright service or doctor lanoix. He has proven himself to be a quack, a hack, an unprofessional money hungry piece of s***.

Tip for consumers:
Do not USE HEALTHRIGHT EVER

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharons160
1 review
33 helpful votes
August 16th, 2016

This company caters to those of us who suffer chronic pain. They offer 1 free consultation and then charge for each additional servcie. There sales people are high pressure and call at any hour. The discourage you discussing their treatment plan for you even mentioning them to your primary care doctor. Once I realized that they were a scam I started saying no thank you. They continued to call, even in the evening at both my home and cell phone. Now, they a have created an account for me on their website without my permission. They wanted me to give them my insurance information over the phone. I am a bit worried about what they will do next and am trying to figure out who to report them to.

Thumbnail of user terria55
1 review
4 helpful votes
July 6th, 2018

Saw my pharmacist the next day he was worried. Told him what they were gonna order for me and I already refused. He laughed too. God I want help. They were leading me to that. What a waste of time.

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HealthRight C.

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