• HeadCoversUnlimited

HeadCoversUnlimited

Overview

HeadCoversUnlimited has a rating of 4.34 stars from 252 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeadCoversUnlimited most frequently mention hair loss, customer service, and breast cancer. HeadCoversUnlimited ranks 4th among Wigs sites.

  • Quality
    12
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
5
See all photos

What reviewers want you to know

Positive highlights

  • I do not have cancer but U do have significant hair loss.
  • I ordered 3 head coverings and was pleased with all!

Critical highlights

  • I ordered a wig and needed it for an event later in the week.
How would you rate HeadCoversUnlimited?
Top Positive Review

“Really pleased with Leah hat”

Ruth P.
12/20/23

Fitted quite snugly, I have a large head and hair too. If it could be made larger, with adjustable pulls inside, like the cotton bucket hats, it would be even better. That's why I gave 4 stars, not 5.But I am very pleased with it.Covered completely, brim gives attractive frame. I like brims, as I am troubled with dazzle. Quick delivery, I live in the UK. I haven't tried washing it yet, but it looks simple. I wish you made more ghats in larger sizes.

Top Critical Review

“Horrible Company”

ROBIN Q.
3/29/22

First off they sent a dark brown extension instead of blond. Second, they sent the wrong style extension. Then they only wanted to refund minus 20% stocking fee. Wow what an incompetent company! We just took the refund and went elsewhere after two phone calls got us nowhere. The young girl they Have answering the phone doesn't know what is going on and just repeats the same bs. Don't buy from This ridiculous company

Reviews (252)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair loss (9) wig (18) head coverings (7) customer service (7) breast cancer (6) hair days (3) great selection (5) cancer patient (5)
Thumbnail of user robinq42
1 review
2 helpful votes
March 29th, 2022

First off they sent a dark brown extension instead of blond. Second, they sent the wrong style extension.
Then they only wanted to refund minus 20% stocking fee. Wow what an incompetent company!
We just took the refund and went elsewhere after two phone calls got us nowhere. The young girl they
Have answering the phone doesn't know what is going on and just repeats the same bs. Don't buy from
This ridiculous company

Tip for consumers:
Stay away from buying anything from this company.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user vgordongbg
1 review
1 helpful vote
April 13th, 2023

I ordered from Headcovers Unlimited. I ordered 7 caps. Two of them came properly packaged in plastic with a card, tissue, and silica pack. The other 5 were just put in the bag. They were returned items. I contacted them and they REFUSED to pay the return shipping to return the items that had been worn! DO NOT BUY ANYTHING FROM THIS COMPANY. CUSTOMER SERVICE IS DOES NOT EXIST! Buy from TLC Direct instead. You will receive NEW items every time!

Thumbnail of user deborahd1834
1 review
1 helpful vote
October 15th, 2022
Verified purchase

This company is a nightmare to deal with. The topper they shipped to me was not the same shade as the photo of the model. I sent it back for a refund and they refused to refund my money and said there was ink on the inside of the topper. That was impossible because the item was never worn or even taken out of the netting. They literally lied in order to keep my money. The topper that came was a medium brown, my hair is light blonde. They are sending it back to me and are keeping my $$. I have no use for a brown topper that doesn't match my hair. This item was $344.00 and useless to me yet I'm required to pay for it.

Thumbnail of user sherryc66
4 reviews
4 helpful votes
May 2nd, 2023

I should have checked the fees before buying from them. Not many companies charge re- stocking fees. It is reasonable to pay for shipping.One item was super oversized and one was just silly looking - a cap with hair that comes below. It looked much better in the picures!
If you order from Cancer Society TLC they do not have all these fees and prices are about the same!

Thumbnail of user jennys394
1 review
2 helpful votes
January 11th, 2021

Rec'd product with damage. May return but must pay shipping UNLESS I exchange it. Be careful with whom you do business..

Tip for consumers:
If you receive defective merchandise and choose NOT to accept a replacement YOU must pay return shipping.

Products used:
None - returned entire order

Service
Value
Shipping
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Quality
Thumbnail of user jodyn82
1 review
0 helpful votes
December 12th, 2022

I bought 2 hats from Headcovers.com. One was okay--not great. I have a normal-sized head but didn't cover my ears as advertized. The second was advertized as cream but was actually white. I never would have purchased a white hat. They refused to pay for the return shipping much less reimburse me for the shipping I had already paid. I wrote an honest 1-star review that they didn't print. Then I wrote a second one for the site that they didn't publish either. That is illegal according to the FTC.

Tip for consumers:
Get your headcovers from a company who guarantees satisfaction and accurate descriptions and will pay the return shipping if product not as described.

Products used:
Hats

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruthp1038
1 review
0 helpful votes
December 20th, 2023

Fitted quite snugly, I have a large head and hair too. If it could be made larger, with adjustable pulls inside, like the cotton bucket hats, it would be even better. That's why I gave 4 stars, not 5.But I am very pleased with it.Covered completely, brim gives attractive frame. I like brims, as I am troubled with dazzle. Quick delivery, I live in the UK. I haven't tried washing it yet, but it looks simple. I wish you made more ghats in larger sizes.

Products used:
Hats

Thumbnail of user loris593
1 review
1 helpful vote
May 17th, 2020

I love the masks! They are very comfortable! It gave 4 stars because it took so long to get them. You need to make it clear on the website whether they can go in the dryer. I was worried about shrinkage and it took me a bit to find that on your website.

Thumbnail of user crynln
1 review
0 helpful votes
January 4th, 2024

As I prepare for chemo, the beautiful turbans and well made port shirts helped me feel better emotionally.

Products used:
Turbans and port shirts

Service
Value
Shipping
Quality
Thumbnail of user ninah314
1 review
1 helpful vote
May 31st, 2023

I purchased a hair guard and a swim cap, followed instructions for hair guard! The hair guard did not protect my hair... my hair was completely soaked, and in addition, I got swimmers ear.
Customer service was not responsive!
A real disappointment!

Products used:
hair guard and swim cap

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenrinaldi54
1 review
0 helpful votes
September 19th, 2023

I know guys who spent ten times what l spent and they did not look this good I'm ordering a second one Im very happy and satisfied

Thumbnail of user janetc834
2 reviews
2 helpful votes
June 11th, 2021

I received my order today & was very disappointed with the topper. The color was brassy looking & it was very bulky. Looked fake. I am returning it (customer service was very responsive as to how to return it 5 stars there) & it has proven to be a very expensive lesson as to why one shouldn't purchase wigs or toppers on line what with the shipping costs to me, the re-stocking fee & the shipping costs back to the company

Tip for consumers:
Make absolutely certain of the colour of the wig/wiglet/topper because to return it is expensive.

Products used:
headcover topper

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthias1546
4 reviews
6 helpful votes
September 6th, 2022
Verified purchase

I ordered three wigs totaling $4,500. The first one arrived before the tracking info was sent to me. I opened it and to my dissatisfaction it had a red tint to it…I am of Mediterranean decent. I waited for next wig to arrive and was notified before it arrived. It was shipped using UPS SurePost, which means that the post office actually delivers it. Post Office says it was delivered. I was here that day, saw the post woman deliver some packages that were put into my mailbox. Went out to check, no wig delivered. So far I am out $3,000.00. I hope that my third wig has been canceled. I can not afford to do business with this company.

Tip for consumers:
Beware of return policy

Products used:
None

Thumbnail of user kathrynb920
1 review
0 helpful votes
May 23rd, 2023

I am so amazed how natural my Headcover ultimate Fringe looks. I put it under my scarf Headcover. Thank you so much!

Service
Value
Shipping
Quality
Thumbnail of user janetm517
2 reviews
1 helpful vote
February 16th, 2020

Ordered 3-4 headcovers. Think they kind of fit. Would have appreciated an acknowledgement of my order however as I wasn't even sure you received it. So I also had to order some from Amazon. Luckily, yours did come and they fit better than the Amazon ones. Love the sleep cap.

Thumbnail of user dietrichh1
1 review
0 helpful votes
March 29th, 2020

Fits beautifully, looks cool, exactly what I wanted. The shape and color are absolutely unique and exquisite.

Thank you!

Thumbnail of user marthak33
1 review
0 helpful votes
February 24th, 2018

This turban definitely needs more elastic in back. It fits very tight. I thought it would loosen up a bit after a few day, but it did not. For me, this was a waste of money. I would not purchase again.

Thumbnail of user sarahd608
1 review
0 helpful votes
February 26th, 2020

Thank you so much for the timely delivery. We are pleased with the quality and fit of the Fedora we purchased for our 19 year old son. He is happy about it as well, as it is important to him to wear a nice hat to church every Sunday. We plan on making future purchases through your company.
Have a pleasant week.

Thumbnail of user kathleenm219
1 review
1 helpful vote
May 17th, 2018

I ordered a wig and several headscarves for my mother who is going through chemo. While the doctors said she would not lose her hair, she did - over Mother's Day Weekend. We paid additional money for the shipment to be delivered next day air - which it was not and when it was delivered it was not the complete order. When I inquired about it, pretty much tough luck. Thanks for nothing.

Thumbnail of user carolm506
1 review
1 helpful vote
January 21st, 2019

I have purchased a number of items through Head Covers Unlimited and have never been disappointed. They have a very large selection of products - something for everyone that needs a little help to look their best through a variety of devastating reasons - OR, to just change your look through their choices of wigs and toppers. I especially like their baseball caps with hair attached - just put it on and go! Thank you Head Covers Unlimited for your terrific customer service, fast shipping and most of all for caring.

Thumbnail of user temr2
1 review
0 helpful votes
March 30th, 2018

I have bought many items from Headcovers and been very satisfied, not so with this order. I ordered 2 Jersey pretied scarves and they were very tight and uncomfortable. They seems to made in a little different from those purchased in the past. The other pretied scarf was chiffon and just wasnt my style.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackiew373
1 review
3 helpful votes
November 2nd, 2021

When I received my order, I took the wig out of the box and it looked like a fright wig, perfect for Halloween. I immediately put it back into the box without even trying it on. I tried to return it, but it was sent back to me saying it was damaged. If, in fact, it was damaged, it happened before I even got it and I wouldn't have noticed it because I didn't even try it on. They refused to accept my return so I am stuck with his horrible product and the cost of it. What a disgrace. Do nOT ever order from this company!

Thumbnail of user marym970
1 review
0 helpful votes
June 22nd, 2018

The photos are of models who have hair under the hats and coverings that fill them out making them look very nice. When the products get to me, they don't looks so nice because I have no hair to fill them out. I wish there was a way to correct this.

Thumbnail of user darciat3
1 review
1 helpful vote
December 9th, 2022

I ordered 3 hats from Headcovers and they accidentally sent the wrong hats. I returned the hats and they refunded me the costs of the hats but not the shipping. I paid the shipping to receive the hats and return the hats. I am out 30 dollars for their mistake. Very unacceptable!

Service
Value
Shipping
Returns
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Thumbnail of user marya931
1 review
0 helpful votes
May 1st, 2018

Hair over the ears did not lay flat. Probably can't wear. What can be done? Is this a common problem?

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From the business

Shop wigs & hats for cancer patients, head scarves, chemo hats & caps, hairpieces, eyebrows and head coverings for hair loss. Free shipping over $75.

Company Representative

Thumbnail of user keithy17
Keith Y.

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4.3
252 reviews
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