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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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Excellent experience thus far. Just hope my shipment arrives soon as this is for the band members and would be nice to have for our next Gig
Excellent customer service, the size chart matches and helps in choosing the right one. The quality is excellent. Delivery on time
Quick and easy, took a little while to get here but it made it.
Eine gute Auswahl an stilvollen und hochwertigen Artikeln zu erschwinglichen Preisen, die Lieferung erfolgt schnell, alles ist pünktlich
Easy to choose from wide range. Excellent quality and price to match.
The flash sale is nice and check out was quick and easy
The flash sale is nice and check out was quick
Good selection with many specials, will order again
I could not apply the offers that I was sent.
Site was nice, clear and simple. Can't wait to get my order.
I have made a few purchases from Hawalili and this was no exception - quick and easy: Am very happy with my purchase.
Very difficult to maneuver around web site. Choices very difficult to understand. Constantly jumping around categories. NOT user friendly. Once you figure it out then order confirmation works,
Tracking the shipment was pretty much impossible. Once the order leaves the Orient it enters a black hole until it arrives in your mailroom one day from a mysterious delivery agent. Recorded delivery with a tracking number is an obvious business solution. If Amazon can track millions of packages a day, it should not be beyond you to do the same. Grade B-
As for the merchandise - fantastic. As advertised. Good quality and value for the money. Grade A+.
Very difficult to maneuver around web site. Choices very difficult to understand. Constantly jumping around categories. NOT user friendly
When it got here all where XXl and one small...? Will never order with them again, I would send them back the shirt since I will now only use it to clean the floor or something useless. But they did not offer like morst other companies would have done.
Took a long time to hear from customer service. I sent multiple emails with zero responses.
Nice selection, but found that two of the shirts have a word misspelled.
The sweater was lost and supposedly delivered? I had to go to the Post Office and try to track it down? They indicated delivery but I hadn't received it! Then 2 days later it appeared from where I don't know? Also it took forever to get!
Dear customer,
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
For more details of the delivery, you can check here: https :// www.hawalili. Com/information/Shipping%20%26%20Delivery
The actual delivered date should base on the real shipping situation. Hope for your understanding.
We suggest that customer can check the package if they have not received the package while the tracking indicates that it has been delivered.
1. Check with neighbors and family members
2. Look around the place of delivery
3. Check for notice of attempted delivery
Sorry for the inconvience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Hopefully everything goes right and I receive the pictured sweater in the correct size?
First they lost my one of my package. Second the quality is below China standers. The graphic t shirts are bad replicas compare to photo. Some sweaters are shirts that resemble sweaters. The sizes are all over the place. They have 3XL that are mediums, large that are small. If the items are final price you cannot return. Nothing is like it is showed in website. You want to throw your money away go ahead and purchase.
Just placed an order. Will have to see how delivery goes.
Shipping took way too long. Product is okay. I don't think I will shop there again, even though some of the shirts look really cool on the site.
Shipping rates are too expensive. Products look okay. First time ordering.
Saw the ad on FB and checked out the website. Lots of choices at great prices. My first time order was a Hawaiian shirt for the hubby for Valentines day. I was impressed with the quality. My husband loved it!
Excellent quality of stylish clothes, there are different things, the choice is large, the prices are reasonable
A very dangerous shop, because there are so many nice things for sale! The products are of good quality and were not too expensive.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Dear customer,
You can also contact our customer service by online chat. We also have online chat service for 24h.
Sorry for the inconvience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!