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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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Easy to use and helpful with sizes although I have found it difficult to return items if necessary as i find the procedure confusing
Excellent customer service, polite and helpful staff, delivery is very fast, the quality is at a high level, I will buy in your store again
All shirts were too large according to the sizing chart. Products were not made in the USA and took to long to get. Return policy was bad and had to pay for shipping for returns.
. Not impressed it took 2 mailings to receive 1 order - impacted on discount offered.
BAD... NEED SHIRT FROM A FUNERAL. YOU LET ME DOWN AND WAS TO EXPENSE TO RETURN... SO BAD CUSTOMER SERVICE...
Dear customer,
It would be much helpful that if you can send us some pictures of the wrong item to us by email so that we can check the issue as well.
Sorry for the inconvience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've used Hawalili to buy some unique shirts - short sleeve. Now, I'm buying two sweaters that have Native American motifs.
Great looking shirts, colorfully but took a extensively long time to get to me. Fabric was very thin and light weight.
Nice selection and ease of shopping, but poor response to questions.
Very good shirts and everyone likes them, received comments even from strangers and they commented they liked them.
Colour of 2 pair of shorts was not tge as pictured &1 pair had white smudges on it. Hawaiian shirt was far too big for XXL size
NO REPLY FROM MY EMAIL (AS INSTRUCTED TO GET SPECIAL ADDRESS FOR RETURNS) FROM CUSTOMER SERVICE SUPPORT. Only emails offering percentage discoubts on future buys!
Dear customer.
Sorry that you are not satisfied with the items. Per checked, we have replied your return request and send you the return instructions on Jan 11th and have not get your reply. Kindly check your record.
Sorry for the inconvience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Kia Ora. Nga mihi whanau. I purchased several shirts from this store. Unfortunately, the quality of the material was poor, and I was left disappointed. Shift sizes were fine; however, I chose different types of shirts for particular environments, and all were not of reasonable or good quality material. So, unfortunately, I will not buy from there again.
Well, recently my wife told me that I wear strange clothes and she made me buying new one. I understood that I didn't require new clothes because it's pretty difficult to find something that I would really like. Anyway, she insisted and i applied to this company as it seemed to me that there are plenty of nice clothes around there. I started to explore the assortment and found something and ordered it as well. I asked customer support all the details about shipping and how much would it cost. They explained me all the stuff and couple of days ago I got everything I ordered.
Only two shirts were the right size, though labeled [L] only two were.
Fast to order easy to find products in stock. Nice
Easy to order and discounted on 2 out of the 4 shirts I bought. Early Christmas presents. Easy to follow tracking, great packaging and comfortable and stylish looking shirts
This company delivers what they promise and I've never had any problems.
I ordered a shirt, costing $19 +$12 shipping, on Dec 3,2021 and was told after 2 weeks it was shipped. After another 2 weeks, they sent an email saying it was lost, so I could get a refund or a re-ship. I asked for a re-ship. After another 3 weeks, they sent a notice that they were refunding my $19, but their policy is not to refund shipping on returns! Since I never got anything, I couldn't have returned it. As far as I know, they never shipped anything and just conned me out of $12.
Dear customer,
Sorry that the picture your provided is too small to review. It would be helpful that if you can provide the related order number to us so that we can check the issue.
Sorry for the inconvience.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took a while to navigate. I had to start over for one shirt because it would not let me change the size of the shirt. Also, I kept trying to find a shirt that would not come up again. Maybe you are selling them out too quickly?
Shopping is easy. Will be interesting to see how long my order will take to arrive. Sizes are generally true to information given. Quality is good
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to service@hawalili.com, then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact service@hawalili.com or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Dear customer,
Sorry that you are not satisfied with the items and the return policy.
We'll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@hawalili.com or by chat online.
Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!