Haulla's waste collection service is fantastic! They're always on time, efficient, and professional. Plus, their commitment to recycling is a big plus. Highly recommend!
I regret ever signing with this company. They called or emailed every 3 days to inquire about dumpster drop off. Once i finally got the old dumpsters removed Haulla took 6 DAYS to deliver dumpsters. I had to rent a Uhaul to trash some where for the wait. No amount of calls or emails changed this situation. Beautiful new dumpsters arrived and I learn today that they will NOT empty them until they have been on the property for 7-14 days. Are you kidding me?!?!?! Running a very busy restaurant and hotel with no trash service is near impossible. Whatever you do DON'T make the mistake of buying what the sales person is selling. Not worth the aggravation and dozens of angry emails and phone calls at every flipping turn.
So happy I switched to Haulla! Their waste collection service is top-notch. They're professional, friendly, and make recycling a breeze. Highly recommend!
I recently discovered Haulla, and I'm so impressed with their commitment to sustainability! Haula Waste Management: Where trash transforms into treasure. Efficient, eco-friendly, essential.
Switched from RS; price is ~20% cheaper than RS. Customer service speed is not that fast, but not a issue yet. If you are patient enough, they might be the one to go with.
Haulla is a great for waste collection. They're responsive, affordable, and truly care about the environment. Don't hesitate to give them a try!
Angelica was calling and texting me multiple times per day from multiple numbers. Even after I kindly asked that they don't call me again. This is harassment, and small business owners are busy people.
Never experienced such difficult and non-responsive customer service from any company before.
Because of their lack of communication, I have been without a dumpster, piling my trash in a corner of my wedding venue for days.
They call you every minute, once you sign up you never hear back from them. I do not recommend this company, save yourself the stress.
Dear Mariana,
We deeply apologize for the inconvenience and the trouble you had to deal with multiple missed pickups.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.
Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Especially with all the missed pickups you have experienced with us, all the services miscarried will be credited towards your account.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.
Haulla Operation Management Team
I have been waiting on a new dumpster for 1 and a half weeks! I run a hotel business and they keep telling me the same story every time I call "we are going to move your case to urgent" when I first signed the contract I was informed I would never be dumpster less. They said it would be a smooth transition. Sometimes customer service doesn't even answer the phone! I suggest going with premier waste.
Dear Dilan,
We sincerely apologize for the inconvenience and frustration you have experienced with the delay in receiving your new dumpster. We understand the impact this has on your hotel business, and we are deeply sorry for not meeting our commitment to provide a smooth transition.
Please accept our apologies for any distress this situation has caused, and be assured that we are currently doing our best to provide a smooth transition for our customers. We appreciate your patience and understanding.
Please contact our customer service team at at support@haulla.com with your account details so we can provide you with a better understanding about your case.
Thank you for bringing this to our attention.
Sincerely,
Haulla Operation Management Team
Please do not use them. They are a broker and sub the pick ups…if they even pick up. Customer service is even worse since it is ONLY via email. When you cancel they will still charge you. When you email to fix it. They will still charge you. They are one giant scam. Use a reputable company in your area and don't make the mistake that I did.
Dear Brian,
We deeply apologize for the inconvenience, and the trouble you had to deal with using Haulla.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.
Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Haulla Operation Management Team
There are both advantages and disadvantages to using Haulla.
1. Their sales calls can be quite annoying.
2. The delivery of a dumpster is slow; it took approximately 2 months.
3. However, they offer competitive pricing, which offsets the aforementioned issues. They reduced my monthly bill by $100, which I appreciate.
I made the switch from RS to Haulla and noticed a significant price reduction about 20% cheaper. While the customer service response time isn't lightning-fast it hasn't posed a major issue for me so far. Thanks for everything.
As a supporter of small and medium-sized businesses, I initially found it frustrating to deal with multiple customer service representatives handling different aspects of activating my restaurant. However in the end. I ended up saving a minimum of $50+ per month by choosing Haulla. I found that they are more responsive when contacted through their phone number rather than their website. I would recommend Haulla to individuals looking for competitive pricing, as long as they are okay with occasional delays in responding to inquiries.
Switching to Haulla Waste Management has been a cost-effective decision for us. We receive the same level of service as our previous provider (RS) but at a cost that's about 15% cheaper. Haulla has been responsive in addressing these issues. They have provided credits or arranged for a recovery pick-up, so it hasn't caused significant inconvenience. Overall it's been a good switch for us.
I am very happy switching to Haulla because they have a great customer service. They don't overcharge and their price is even locked in for 1-3 years. At first I was hesitant because I also see some bad reviews, but with my experience to them compared to other waste pick up companies, for me Haulla is the best!
Joining Haulla has helped me save money that I use in other areas of my business. What I enjoyed the most is how the rate I signed for is what I pay monthly. In the past I have been experiencing an elevated price because of all these additional fees that were not mentioned when they wanted me to sign. I have not experienced missed pick ups and dealing with them has been so seamless. If you want peace of mind at an affordable rate? I suggest you join Haulla; plus they pay term fees when cancelling your contract.
My two-year experience with Haulla has revealed their commendable mediation services at an excellent price point. While their response time for inquiries has improved as they've expanded. Nonetheless, I wholeheartedly recommend Haulla to those in search of cost-effective and eco-friendly options. I hold great appreciation for Haulla and their dedicated drivers. Highly recommended.
No customer service number. You cannot speak to a human. I have not paid the bill in four or five months yet. I still have a dumpster on my property. They did not service their dumpster so I had to finally call and sign a contract with a new company.
Dear Michelle,
We deeply apologize for the inconvenience and the trouble you had to deal with multiple missed pickups.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.
Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Especially with all the missed pickups you have experienced with us, all the services miscarried will be credited towards your account.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.
Haulla Operation Management Team
Impossible to reach. Failed to provide service for more than a month. Failed to pay off previous provider as promised. Eventually negotiated this myself, paid it off after 5 months of waiting. Eventually was reimbursed for the rate I paid to previous provider. Showed company more than $300 in dump fees for month and a half of not providing service (had to run trash and recycling myself). After explaining this for months they offered a $50 credit. Most disfunctional and inept company I have ever encountered
Please do not sign a contract with Haulla. They cancelled my previous service and never delivered a dumpster. I have been going back and forth with them for over 5 weeks. The trash is piling up and I had to pay thousands out of pocket to get it removed. They still do not have a concrete solution for me. My restaurant is shutting down because of the issue. All the jobs it provides will be lost. Please do not fall for this scammers.
Dear Elizabeth,
We deeply apologize for the inconvenience and the trouble you had to deal with late dumpster delivery.
While we'll do everything to fix the issue, I would like to let you know that we have actually been operating our Customer Support phone # at 1-469-817-9770.
Haulla's #1 mission is to always strive to improve our products and services, and make sure that we are client oriented before anything else.
Please contact us via email or CS number to let us know more about your difficulty and we promise to get things resolved.
Again, we wholeheartedly regret having our customer experience such service, and will do our best to make-up for our abortive efforts.
Haulla Operation Management Team
Haulla has a rating of 2.7 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Haulla ranks 2nd among Waste Disposal sites.
Dear Jerry,
We sincerely apologize for the inconvenience and frustration you have experienced. Please understand our employee was doing her best so we could provide you with the best service possible.
We value your time and respect your request for no further contact. Please be assured that we will immediately address this issue and ensure that you are not contacted again in this manner.
Thank you for bringing this to our attention. We appreciate your understanding and patience as we work to improve our communication practices.
Sincerely,
Haulla Operation Management Team