Hastings Direct

This is my first time using Hastings Direct and won't ever use them again. I went through Hastings direct insurance to get a new windscreen on my car as mine had chipped, they made me use National Windscreens, National Windscreens then caused over £100 worth of damage to my car whilst trying to fit the new windscreen! I was then told to pay out of pocket for the damages and that National Windscreens would pay me back, when given a number of who to call once i had paid for the work to be done to fix my car, i couldn't get through to them at all, so went through Hastings to see if they could help as they were the ones who made me use them. Was then told it's nothing to do with them and that they would not help me, to which i asked to put a complaint in, they then told me that's fine and ended the phone, later received a call asking me why i put this compliment in, was then spoken to by the most rude women on the phone who insisted that National Windscreens have paid me back (they still haven't) and then told me they wouldn't be able to speak to me on the phone and i would have to communicate through email (to which they never respond on). Staff are beyond rude and unhelpful. Wouldn't recommend to anyone, save your money and go else where

My daughter had a policy 3 months ago, all of sudden they ask 3 months later (after they have taken full payment for the year) for additional information.
So this is what they asked,
Job title and no claims.
We submitted 2 years no claims, we actually had 3, so they said they would return £37. They insisted we added the wrong job title, my daughter has always worked in admin, they say on the document she was sales assistant, don't believe them but ok.
So they offer a refund of £37 but charge us £100 for job title name but take £137 out of my daughter's account. I have reported this and intend to take it as far as possible.
However beware, Hastings are quite an inept company who are more than happy to take unauthorized funds from your account.
Never again.

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful.

Set up a new insurance policy and then changed my mind and cancelled it a few hours later as I decided to stay with my current provider.

I was told in the phone by Hastings Direct that they would refund my payment in 5 working days.

I've now received a letter saying that they are actually not going to do that and instead will hold the money for about 3 weeks till the policy was supposed to start and then send the money 5 days after that.

Totally unhelpful on the phone.

Avoid these bunch of crooks!

When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time.

Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better.

So my BMW had its catalytic converter stolen from it, Hastings arranged for the RAC to collect it! Between the companies that had it I received it back fixed, but the body work damage which wasn't there when collected!
Hastings will not get this sorted despite it being under their care! It's been ongoing and unresolved their customer service is awful! Please stay away from using them they are cheap because they are crap!

They mf put family on my name and didn't knew they hindu mf staff or costoumer service they had what i been told even some 1 had a good time with us we put claim on you time to get money back which u took from indian that's i been told

Tried to add a temporary driver for 1 day to our policy and was told that hastings would not do this. Upon asking for a reason i was told by the agent that they would not tell her. For lack of transparency on something so simple i am concerned if actually have to make a claim.

Complaints procedure told me that this was because it was an australian licence. I have personally added temp drivers to a policy before and numerous people iasked the same. All with international licences.

Not very impressed with the complaints experience even though never expected anything other than the reason. Obfuscation and the email received from her glosses over the issue. She gets a 1*

They made claim on my name which i didn't know hope they died like jew and neve find a grave to buried a white d paid to and other white d for nothing i have posted the pic of car which was damage what a mf piece of s*** they are

I was going to give a 5-star review for the past years' experience, but I am so disappointed that after I had renewed my car insurance with another provided saving over £60, Hastings auto-renewed my policy which I requested to cancel in less than 12 hours of renewal.
The adviser I spoke to -"Zandy" tried her best to convince me to stay with Hansting offer a £40 discount and as I didn't want the hassle of cancelling the policy with the new provider I declined the offer.
I said I will give them a chance next year if they can match the renewal price.
Then came the master stroke. £20 for the arrangement fee for the policy. I had NOT opted for auto-renew and my car insurance was already renewed with another provider 5 days before so how did Hastings renew the policy?
I will NOT go back to Hastings and will advice friends, family and network to keep away from hem too.

Cancelled my insurance because my passenger was using google maps avoid people dont be sucked in to there rubbish had 2 policys in the last month gad alot of money from me had me over bigtime took advantage of a vulnerable person dont use them there horrible people should no longer be a insurance broker lowest of the lowest avoid

Appalling service! Made a claim for minor scratches on plastic bumper after idiot hit my parked car, took six weeks to collect, hours of phone call to all their associated companies and days off work to and no courtesy vehicle with my fully comp insurance. Now find that my £ 5000 value is unviable. It will now cost me to buy car back and won't be insurable by anyone other than Hastings Direct!
AVOID!

Make your own minds up about this but...
I was a customer of Hastings but their renewal price was high, so I used TWO comparison sites. After entering all my details I was refused cover by ALL companies on both sites. When I asked Hastings if I'd been blocked from shopping around the operator denied this, stumbled on his words and quoted me another high price to stay with them.
Guess what, after this conversation I had dozens of companies sending me their quotes via the comparison sites!
I have no other explanation, the insurance companies won't explain either.

Paid my renewal, (I screened shot what they received back after payment) "Great,your cover continues.Thank you for renewing your ins policy..." But got no paper work come through as i was patient with them. I,called them to query it,they refunded me my money back! So was uninsured for 4 days! My renewal not valid...but i paid a month prior to be sure (I'm organised & to be safe) New quote they gave was $400 MORE "Whether i liked it or not" was mentioned. FUMMING. Go elsewhere guys,they're dodgy and they'll con you!

This company are complete rogues when having to claim and settlement offers are thousands adrift from actual real world values for a similar car, from my shocking experience I would recommend you pay a tad more and use a company that will at least deal with claims professionally and don't try and wriggle out of paying correct total loss figures.

We put a claim in for a collapsed drain 2 months ago, a simple enough fix under our buildings insurance, but they have done nothing. Constant emails & messages from me with no reply. I copied the CEO in on one and had a call from a senior manager who seemed to get things moving, but now he is also not returning calls. I am currently on hold and have been for 75 minutes to try and get something done. They are happy to take your premium, but it seems impossible to get them to do anything other than take your money.

Someone drove into my car last week. It's over a week now and I still haven't got a courtesy car despite having a fully comprehensive policy. Hastings Direct passed the repair to Enterprise, then Enterprise allocated it to the local garage. I'm calling every single one of them daily and I'm being told a different story each time. The most shocking is that Hastings takes no responsibility after the claim is made. I'll escalate this matter to a higher instance.

Firstly Hastings auto renewed my car insurance 5 days early, putting it up nearly £80 then said they would charge me £12.50 for speaking to customer services, after all this I rang them again not only to be put on hold for 18 minutes, I hung up and tried again this time I was cut off after speaking with someone for 6 minutes so I went with Sheila's Wheels and saved over £100... Glad I moved now!

Absolutely disgusting and fraudulent service, paid online for car insurance only to be told after I have paid "sorry something has gone wrong but your payment has gone through please call us! Called them only to be cut off after waiting 10 mins with the message " we are closed now" so now I have to wait until the morning to call them again and can't use my car. Absolutely disgusted with these cowboys.