Hastings Direct

Very unprofessional, aggressive, I do not recommend. Really bad experience, I will never use them again.

They made claim on my name which i didn't know hope they died like jew and neve find a grave to buried a white d paid to and other white d for nothing i have posted the pic of car which was damage what a mf piece of s*** they are

Set up a new insurance policy and then changed my mind and cancelled it a few hours later as I decided to stay with my current provider.

I was told in the phone by Hastings Direct that they would refund my payment in 5 working days.

I've now received a letter saying that they are actually not going to do that and instead will hold the money for about 3 weeks till the policy was supposed to start and then send the money 5 days after that.

Totally unhelpful on the phone.

Avoid these bunch of crooks!

Appalling service! Made a claim for minor scratches on plastic bumper after idiot hit my parked car, took six weeks to collect, hours of phone call to all their associated companies and days off work to and no courtesy vehicle with my fully comp insurance. Now find that my £ 5000 value is unviable. It will now cost me to buy car back and won't be insurable by anyone other than Hastings Direct!
AVOID!

So my BMW had its catalytic converter stolen from it, Hastings arranged for the RAC to collect it! Between the companies that had it I received it back fixed, but the body work damage which wasn't there when collected!
Hastings will not get this sorted despite it being under their care! It's been ongoing and unresolved their customer service is awful! Please stay away from using them they are cheap because they are crap!

Awful company
Customer care 0, never phone back when promised spent 9 hours on phone trying to get answers to the motor accident my daughter was involved in,made a complaint Total waste of time, got financial ombudsman service involved, Hastings complaint team are talking with the financial ombudsman and even tell them lies about making contact with me.

The company is appalling I don't believe a word they say,totally dishonest and I wouldn't trust them,the policy isn't worth the paper it's written on.

Will never use this pathetic company again

When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time.

Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better.

Make your own minds up about this but...
I was a customer of Hastings but their renewal price was high, so I used TWO comparison sites. After entering all my details I was refused cover by ALL companies on both sites. When I asked Hastings if I'd been blocked from shopping around the operator denied this, stumbled on his words and quoted me another high price to stay with them.
Guess what, after this conversation I had dozens of companies sending me their quotes via the comparison sites!
I have no other explanation, the insurance companies won't explain either.

Someone drove into my car last week. It's over a week now and I still haven't got a courtesy car despite having a fully comprehensive policy. Hastings Direct passed the repair to Enterprise, then Enterprise allocated it to the local garage. I'm calling every single one of them daily and I'm being told a different story each time. The most shocking is that Hastings takes no responsibility after the claim is made. I'll escalate this matter to a higher instance.

Paid my renewal, (I screened shot what they received back after payment) "Great,your cover continues.Thank you for renewing your ins policy..." But got no paper work come through as i was patient with them. I,called them to query it,they refunded me my money back! So was uninsured for 4 days! My renewal not valid...but i paid a month prior to be sure (I'm organised & to be safe) New quote they gave was $400 MORE "Whether i liked it or not" was mentioned. FUMMING. Go elsewhere guys,they're dodgy and they'll con you!

@HastingsDirect
So an abusive ex partner takes my car without my consent and has a minor accident that causes no damage. I comply with all information and interviews and he doesn't. I am then penalised with a quadruple insurance quote for the next 12 months #don'ttrusthastings #don'tbefemale #scammed #what'sthepointinhavinghastings

Those are scammers. Changed the motorcycle and got my insurance cancelled. NBC stolen after 10 months of Insurance, no money back. THIEVES! STAY AWAY

Appalling company. Cancelled insurance without notice because THEIR App does not work, and they refused to send another tab. Do not use this insurer.

Poor communication. And that's the best things about them…Avoid at all costs and go with a proper company

Absolutely disgusting and fraudulent service, paid online for car insurance only to be told after I have paid "sorry something has gone wrong but your payment has gone through please call us! Called them only to be cut off after waiting 10 mins with the message " we are closed now" so now I have to wait until the morning to call them again and can't use my car. Absolutely disgusted with these cowboys.

Firstly Hastings auto renewed my car insurance 5 days early, putting it up nearly £80 then said they would charge me £12.50 for speaking to customer services, after all this I rang them again not only to be put on hold for 18 minutes, I hung up and tried again this time I was cut off after speaking with someone for 6 minutes so I went with Sheila's Wheels and saved over £100... Glad I moved now!

Tried to add a temporary driver for 1 day to our policy and was told that hastings would not do this. Upon asking for a reason i was told by the agent that they would not tell her. For lack of transparency on something so simple i am concerned if actually have to make a claim.

Complaints procedure told me that this was because it was an australian licence. I have personally added temp drivers to a policy before and numerous people iasked the same. All with international licences.

Not very impressed with the complaints experience even though never expected anything other than the reason. Obfuscation and the email received from her glosses over the issue. She gets a 1*

On giving instructions for renewal It was established that as son was now owner of the property the policy could not be renewed, so they cancelled the policy with three weeks still running. For the cancellation, they issued a charge of £35 and have now threatened me with debt collectors. It is pure robbery to charge me for their own action, it was their decision to cancel not mine and I was left without cover on my contents for three weeks, no duty of care whatsoever.

We put a claim in for a collapsed drain 2 months ago, a simple enough fix under our buildings insurance, but they have done nothing. Constant emails & messages from me with no reply. I copied the CEO in on one and had a call from a senior manager who seemed to get things moving, but now he is also not returning calls. I am currently on hold and have been for 75 minutes to try and get something done. They are happy to take your premium, but it seems impossible to get them to do anything other than take your money.

Terrible service from Hastings after making a claim on my car insurance.

Everything that could go wrong, went wrong, due to Hastings' terrible and non-existent communication with me. Do not use Hastings Direct as your car insurer, as they will be useless when you need them the most.

Straight after my car accident, I was on hold for over an hour trying to speak to someone and request roadside recovery. Eventually, I got through and was told the RAC wouldn't be able to complete a roadside recovery for another 5 HOURS…in the meantime I was stranded in the middle of a very busy road until the police came to recover me and my vehicle.

After the accident, I was never clear on where I was in the process of my claim, and every time I phoned up, I had to re-explain everything to them, as if none of my claim history was in their system.
They seemed to be doing nothing to move my claim forward, even after I was informed the recovery yard which had my car was going to destroy it if Hastings did not collect it after 14 days.

After my 7th call with Hastings, it turned out they didn't even have the correct location of the recovery yard my car was taken to. Even though I had told them multiple times over the phone AND in SEVERAL emails.

I was not given a courtesy car after requesting it, which is included in my policy. I had to phone 3 separate times until they hired a courtesy car through Enterprise, but then cancelled the car hire after only a few days. When I phoned Hastings to find out why, they had no record of hiring a car for me in the first place! Once they found the record of this, they extended the hire which was great of them…but then cancelled it a few days later again, once my car had been deemed a write off – according to their "policy", once your car is written off, they take away the hire car. So I was stuck with no car and no payout from Hastings to buy another one.

Customers have the right to know that you will not be dealing with Hastings for the most part – they will outsource EVERYTHING to Vizion Network…look up their reviews and see for yourself how terrible they are. But Hastings simply do not care about the service offered with this "trusted partner" of theirs.

I was told someone would be in touch within 2 working days to tell me my car's valuation for the payout – someone did phone me…but to tell me because the car had a personalised plate, they couldn't value it themselves and it would have to be sent to engineers to value it. So apparently for the 20+ days my claim was ongoing, NOBODY thought the personalised plate might be an issue. So I was having to wait another WEEK to hear their valuation.

The whole experience felt like this was Hastings Direct's first time dealing with a claim, and no one had any idea what to do. Their internal communication was non-existent, their communication to me was non-existent.

I had to be the one manging the whole thing and moving everything forward as they had zero communication or updates.

I felt like I had to explain to Hastings the amount of stress this was causing me just to get an update on my claim. Everyone I spoke to was very robotic, and just repeating the same thing to me, giving me no updates at all, and transferring me from department to department.

Do not use Hastings Direct as your car insurer, as they will be useless when you need them the most.

This company are complete rogues when having to claim and settlement offers are thousands adrift from actual real world values for a similar car, from my shocking experience I would recommend you pay a tad more and use a company that will at least deal with claims professionally and don't try and wriggle out of paying correct total loss figures.

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful.

Cancelled on line photo car failed mot bank statement off the Scarp company still waiting I was over draw in the bank as well