Firstly Hastings auto renewed my car insurance 5 days early, putting it up nearly £80 then said they would charge me £12.50 for speaking to customer services, after all this I rang them again not only to be put on hold for 18 minutes, I hung up and tried again this time I was cut off after speaking with someone for 6 minutes so I went with Sheila's Wheels and saved over £100... Glad I moved now!