When renewal time come they will send you a new quote that is several hundred pounds than the year before. So obviously you will go for a better deal from elsewhere. They you get an email saying that they will take your money and renew you automatically. The only way to stop this is to phone them up which is a massive waste of time.
Took ages on hold. Fortunately, you can spend this time writing scathing reviews to make you feel a little better.