HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays, and dental products. HappySmileUK ranks 61st among Dental Products sites.
Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.
I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.
Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.
Tip for consumers:
My gel I use is happy smiles 22% works best for me.
I placed my order and it took 3 days. The order was sent by recorded delivery, The site looks abit out of date but do not let this put you off as the products and service is good. I would use them again and I am very satisfied, They do not have a phone number but they have a ticket system and are popular on social media so can be contatced online. I do not have anything negative to say as my order was complete and the goods delivered on time. Hope this helps with anyone thinking of ordering.
Tip for consumers:
Good site had no problems
Hi Sophie. Thank you for your review. We will be updating our site very soon. We value your feedback. We listen to customers and will always make sure you have a wonderful shopping experience.
I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.
Products used:
None. They sent me a product that wasn’t even theirs!
The white strips really do work and are easy to use. I started to notice a difference within the first few days of use. My teeth tend to be a bit sensitive but I didn't find these to cause too much discomfort. I think they make a reasonable alternative to an expensive treatment at your dentist's office. I would recommend them.
Hya Barbara, Nice to see you like using the strips you purchased. We supply Crest and these are dentist types so offer great results. Thank you for shopping with HappySmile (UK).
Same thing here. I ordered on June 18th and was supposed to receive the package in 5 business days. It never arrived. They responded to my first email with a tracking number that doesn't exist and since have not answered any other mails nor refunded me. I used them in the past with no problem unless they are using the name illegally. Does anyone have a number to contact them. The website only gives an email option.
I highly rate this company. I have used themmany times and they sell the same products as my dentist. Saved well over £150 so very happy. Ordered on Tuesday came on the Friday. Prices were brilliant. Products from HappySmile were very easy to use. I had fantastic results. I would tell all my family and friends to order from them. I had a great shopping experience.
Tip for consumers:
The product i used was polanight 22% and this worked great for me.
Hello Angela. Thank you for your review. We are pleased you like our products and services. Thank you for taking the time to leave your feedback and review. Kindest regards, Michael HappySmile(UK)
Initially I was a tad worried that I had been scammed or done out of money, but as soon as I contacted Happy Smile through this site by leaving a review, Michael C got back to me and calmed all my worries.
Very fast and informative responses, understanding and helpful! Michael got onto the case straight away and found out the details of my order and when I could expect it. Absolutely excellent customer service!
Ignore all the bad review of people who are too impatient to wait or cooperate, or who haven't returned their items properly.
Hello Kevin, I appreciate your kind words and feedback. I am pleased that I could help you. Kindest regards, Michael (HappySmileUK)
Absolutely amazing polanight product, was shocked to how fast you see the results! I never leave reviews but just had to on this gave me so much more confidence! It works so well will buy again!
Thank you for your feedback. Kind regards Michael
Just received my order this morning, couldn't believe it as I only ordered 3 days before!
Fab service highly recommended. Will buy again.
Hello Kim, I am very pleased you like our fast speedy delivery and the service from HappySmile. Please do not hesiate to send me a private message via SiteJabber for any product information. I am always here to help customers. Please do feel free to let others know about HappySmile dental products. Thank you Kimberly for leaving your feedback and review. Kindest regards, HappySmile(UK)
This is weird. I made payment before checking company (school girl error) and immediately checked for confirmation email. Nothing. Called my bank who were going to raise a claim for me. I was going to contact Action Fraud tomorrow when I was off. Then, today, the tooth whitener turns up?
I did send an email to *******@happysmile.com but it was undeliverable?
While thing very odd.
I ordered Monday and received my order by Friday by recorded delivery, I listened to reviews saying it was a scam so I panicked, Sharon has been so helpful and I feel guilty for listening to anyone else, as I was told unfortunately bad reviews are easier to find than good, please don't be put off by other people's reviews I can honestly say I'm so happy that this site is amazing and customer service is amazing so thank you x
Thank you for your review
I ordered gum trays which were too big so was promised replacements, they didnt arrive. My order for whitening gel took ages to arrive and when it did, it was the the wrong gel, they promised a replacement, it didn't arrive, then I placed a new order, that hasn't arrived either. Their `Customer service` is by `ticket 'only, there is no telephone contact whatsoever. I will not use this company again. Very poor!
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
My wife has used a mouth tray for years. The first one was from the dentist. It worked well but wore out quickly. She purchased several other mouth trays afterward, and they all had problems - ill-fitting, fell apart quickly, or fell out in the middle of the night. We then purchased from this brand and have been happy ever since. It was easier to fit to her mouth than any of the others, fits her teeth very well, and doesn't fall out in the middle of the night. She no longer has to worry about her mouth tray, and her jaw pain is gone. We really like this mouth tray and recommend it.
Hello Steve, Thank you for your review on our dental custom fit labtray service. Customers seem to highly rate them. Pleased your happy. Michael
It was a good discovery when I first visited HappySmileUK. I needed a tooth filling so I searched on the internet for the dental services and found them. I booked a visit and everything went just fine. Then I had a couple of cleaning and whitening procedures and I'm totally good with this clinic.
Happy Smiles dental site is good. I have recently used the products from them and can say I am very happy. Delivery was prompt and staff very helpful.
Thank you Gemma. You are awsome!
I wanted to write and confirm that my delivery arrived after 8 days of placing the order. I was panicking as I had seen negative reviews after the order was placed and was wondering if it was a fake company. But my concerns have been dismissed as products arrived in great packaging - 100% perfect. I would say please give at least 8-10 days before you start worrying if order is not going to arrive. Many thanks:-)
I Love HappySmile gels they are so effective at whitening teeth. Very high quality systems and they offer great prices with free delivery. I would give a thousand stars if I could so for now it will just have to be 5. Customer services was also very professional. I would use this company again and would tell all my family and friends to use them too.
Tip for consumers:
The 35% strength worked super fast,
Thank you for your amazing feedback. We are pleased you are happy with HappySmile (UK).
I always like to be sure I'm getting a good value so I researched all the teeth whitening options for trays/whitening. I am super happy with my trays and service from happysmileuk! My order came quickly and the products were easy to take, even though I have an uneven bite. My trays fit perfectly- I really don't think they could have come out better anywhere. I highly recommend this company!
Thank you for leaving your review. I see you had super white teeth! Excellent news and so happy for you. Yes we have the lowest prices in the UK. We also include FREE delivery. Kind regards, Michael HappySmile(UK)
Order said immediate despatch. Unable email and they have a ticket system for a reply. Tried many times and no response.
But elsewhere. Very unhappy
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
This is the second time I have used happy smile. I chased the order after a week and didn't get a response. I was starting to wonder if the bad reviews were true. I started the process with bank to get money back but then on Monday I got an email saying they were on the way and today it arrived. Would use again
Having read some of the negative reviews penned in respect of Happysmileuk, i can happily testify that my experience was the complete opposite. My order via the new website was quickly and successfully filled and delivered and the personal friendly and ultra efficient service I received from Sharon in the Customer Service area was exceptional. I will certainly be doing business with them again and would have no hesitation in recommending them to other would be customers
Hi Joe, Thank your review. Kind regards Mike
The whitening gel product works very nicely. It does make the teeth feel slightly sensitive right after removing the trays from my mouth, but it goes away quickly. A former hygienist told me to stay away from coffee, wine, stain producing foods for the period of time that you are whitening, as the product is designed to make the teeth more porous to work effectively.
Yes you must never drink anything like coffee, tea, wine, anything stain causing for upto 2 hours after treatment. Milk or water is fine. Michael
Amazing customer service! Finished product was delivered in half the estimated time. Mouth tray is perfect fit to my teeth and I couldn't be happier! I would most definitely recommend this company/product/service to friends & family!
Thank you for ordering and great to see you are very happy. If you ever need any help then just let me know. Thanks for letting others know about dental services. Kind regards, Michael HappySmile(UK)
I too ordered my tooth whitening on 23rd March - it is now 24th April and although a return email stating shipment had taken place on 23rd March still nothing has arrived. I have sent in so many tickets asking for an update that I have lost count. The telephone number on the website is unobtainable and leaves me no other alternative than to contact PayPal and request a refund.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
Ordered over 10 days ago, received an email saying it had been sent out Royal Mail 1st class recorded. Have not received the order or received any response from the company despite multiple attempts to contact them.
AVOID.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
UPDATED MAY 2016
HappySmile is the leading UK tooth whitening brand. Established in 2003 we have been online for over 13 years. We are the only UK tooth whitening brand that is dentist approved and scientifically tested.
If you have been to the dentist and have not had the HappySmile brand then you have not had the OFFICIAL patient brand that is clinically tested. You can see PROOF online that HappySmile is the only TESTED UK brand. Please copy and paste this URL that is on a government medical webpage: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ You can see that these scientific dental studies prove we are the only UK tested brand.
You can ALSO visit www.twitter.com/happysmileuk to see that thousands of dentists follow us on Twitter and use our dental products as we are the largest dental community on social media. Our fans also include TOP UK dental professors and famous celebrities.
Our Tooth Whitening Products are:
TESTED
FREE FROM SENSITIVITY
PROVEN TO WORK
DENTIST APPROVED.
We are the largest tooth whitening supplier in the UK.
You will NOT find a better brand than HappySmile. We are TESTED, PROVEN TO WORK SCIENTIFICALLY!
We also make advanced custom fit dental trays that are highly popular. Unlike other dental labs we supply 2mm with important seals and reservoirs. You MUST have reservoirs for best results.
You can order all our dental products from our dental shop online. We include FREE worldwide delivery.
If you are looking for reviews then try reading scientific facts here>>> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ and visit our Twitter page to see that we are the most popular dental community on social media. www.twitter.com/happysmileuk
These are FAMOUS celebrities who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/famous-fans-happysmile-uk/members
This link is for TOP UK Professor fans who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/professor-fans/members
We do not have a list all the UK dentists who are fans as we have thousands!
These are the UK charities that we donate to:
Tree of Hope
Oral Health Foundation
HappySmile Clinical Dental Product Studies:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are the only UK tooth whitening brand that is tested and clinically proven. No other brand of tooth whitening in the UK is tested. We are very proud to be the most popular brand. Please feel free to ask for a FREE dental sample. You are happy to try before you buy.
Please keep SAFE when using tooth whitening products. HappySmile is the ONLY UK trusted brand that has been scientifically tested. This web link is PROOF that HappySmile is the OFFICIAL UK Dentist/Patient brand... You can see for yourself here just copy and paste the link> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are also listed in the European Journal of Dentistry (You are only listed in this dentist journal if you are the leading dentist brand). You can see for yourself here just copy and paste the link> http://www.eurjdent.com/article.asp?issn=1305-7456;year=2014;volume=8;issue=4;spage=538;epage=545;aulast=Peskersoy
HappySmile Guarantee:
Our tooth whitening products are PROVEN by science to whiten your teeth. We are the most popular UK tooth whitening brand. The reason you are reading this is because you have heard about our high quality dental products. If you are looking for reviews then visit the web links above or visit our dental community on Twitter! We guarantee all our dental services. If any dental order is lost in the post then do not panic as we will replace it free of charge. Please always allow time for delivery. All dental orders are shipped by Royal Mail 1st class recorded delivery. If you are not in then you will of been left a calling card. You should always ask your Royal Mail local sorting/delivery office for your order incase you were not in to sign for your dental order. If you need us to give you a tracking number then please contact customer support and submit us a ticket. You can submit a ticket by copying and paste the following link: http://www.dentalsupplyglobal.com (Please do not send in duplicate tickets).
We have AMAZING customer services that are very professional that love to help customers! This is an audio testimonial from HEARTFM Scotland Radio (Copy and paste the link into your browser to listen to the radio audio clip) http://picosong.com/gTKC/
Thank you for reading about HappySmile and we look forward to sending your dental order. Please tell all your family and friends about us, so they too can order official scientifically tested dentist approved tooth whitening products. Nothing works better than HappySmile when whitening your teeth the professional way!
Hello Maggie, Thank you for your feedback. We are pleased that you are so happy. Please feel free to send me a private message if you ever need any product help or support. Kindest regards, Michael HappySmile(UK)