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HalaraReviews 3,388

2.7
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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
607
value
141
shipping
152
returns
118
quality
428
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Instant Feedback

34,519 reviews
Canada
2 reviews
0 helpful votes
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Your products are good quality at a good price. Delivery is good too!

Date of experience: March 3, 2022
Georgia
1 review
0 helpful votes
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Order took a little over a week to arrive, but other than that Emmy experience was great! My product was packed well and arrived with all items. The items were of good quality and I'm satisfied with the price I paid!

Date of experience: March 3, 2022
Missouri
1 review
0 helpful votes
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Took awhile to receive purchase. However, the company communicates well.

Date of experience: March 3, 2022
New Hampshire
1 review
0 helpful votes
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Date of experience: March 3, 2022
Michigan
1 review
0 helpful votes
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Took too long to receive the item
March 3, 2022

Took too long to receive the item. Love the pants though.

Date of experience: March 3, 2022
New Jersey
1 review
0 helpful votes
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Nice options, size chart is accurate. Good prices.

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
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Very good experience in the ordering aspect of things, but I found the sizing to fit a little on the smaller size other than that very good.

Date of experience: March 3, 2022
Canada
1 review
0 helpful votes
Follow Tracey Z.
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I was hesitant to order and was concerned the items would be poor quality- I have purchased three items and the quality of each was excellent considering the lower price point. I am excited to order more in the future and will do so without hesitation! No issues with shipping- my order was correct and arrived quickly.

Date of experience: March 3, 2022
Michigan
1 review
0 helpful votes
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The leggings didn't fit but they were great to deal with

Date of experience: March 3, 2022
Connecticut
2 reviews
0 helpful votes
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Shipping was slow and the shop app was not easy to understand

Date of experience: March 3, 2022
Customer S. — Halara Rep
over a year old

Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!

Texas
2 reviews
0 helpful votes
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Easy to order, true sizing, shipping was a little long bc they came from China.

Date of experience: March 3, 2022
New Jersey
1 review
0 helpful votes
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The experience was fine
April 2, 2022

The experience was fine. I went online. Looked at leggings and ordered. I wish honest customer reviews were placed online so we could make informed decisions.

Date of experience: March 3, 2022
Missouri
1 review
0 helpful votes
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I found that the tracking of order was not very clear.

Date of experience: March 3, 2022
California
1 review
0 helpful votes
Follow Harley-Jean G.
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Easy to shop, was surprised to see so much more clothing other than leggings, fair prices, and everything is super comfortable. I already have an account with a cart full of items, love it!

Date of experience: March 3, 2022
Louisiana
1 review
0 helpful votes
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My skirt was too small but they issued a credit so all good!

Date of experience: March 3, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent quality!
March 3, 2022

Excellent quality! I wish I could afford all of it!

Date of experience: March 3, 2022
Maine
1 review
0 helpful votes
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Fine
March 3, 2022

Fine. It was easy to buy, they came quickly to my mailbox.

Date of experience: March 3, 2022
Kentucky
1 review
0 helpful votes
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My order arrived quickly without any trouble and the items fit, look, and feel amazing! Definitely a win!

Date of experience: March 3, 2022
Oklahoma
1 review
0 helpful votes
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Easy to find what you're looking for and has many different options to choose from.

Date of experience: March 3, 2022
Pennsylvania
1 review
0 helpful votes
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It was fine
March 3, 2022

It was fine. Easy. Quick. Good. Inexpensive. Good quality merchandise

Date of experience: March 3, 2022

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.

Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.

This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.


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