The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Quick and fast good quality clothes... very happy with the purchase
Only 1 of the items fit true to size. That one item fits the description and image well. The rest either look like entirely different material, or are not true to size with their sizing chart and did not fit well or even close.
Overall okay. It wasn't all bad and wasn't all good. Very middle of the road. Would buy leggings again but nothing else
As good as claimed…. No…… more ……I will never respond again stop or I'll never order again!
Fast shipping and great products. Definitely will be purchasing again sometime soon
I absolutely love this company. I've ordered quite a few things and will continue to order fast shipping quick communication and wonderful products
It was fine, nothing to write home about a typical online shopping experience
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It was awesome I recommend this company and product
Shopping was ok, I wanted to love the merchandise and possibly replace some of my lululemon needs but the customer service was some what exhausting, it took quite a bit of back and forth to come to a solution and I would prefer to just address and move on.
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It took three weeks to receive my order. In this day and age its a bit long but my girlfriend loves the clothing
Great price! Ordered a small but wish I would have ordered Xtra small... I like my tops to be a bit more fitted.
No thank you, the quality of the fabric is not worth the payment for these leggings. Too short and thin. I like the waistline but that's about it
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The leggings did not fit well, i ordered my size but they fit small and the constantly roll down. The material is good but they just dont fit as advertised
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Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable. We've reached you via email. Please check it!