Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I tried to log into the website to review my order because I ordered the same bra. But in 2 colors and I could not see where to log in. Most websites have it in the top right-hand corner. That should be pretty easy. There does not seem to be an easy way to return anything or to review a past order in case I want to reorder. There are way too many text messages being sent to me every day. The sizing of items is off in that I ordered the same bra in 2 colors and they fit differently.
Halara promptly followed up when my order was delayed (even though it was only delayed by a couple days so I wasn't even worried). Super proactive and friendly support team.
So many choices to choose from on the website which was a little overwhelming but I love everything that I ordered and very comfortable can't wait to order more!
It came fast and costumer service is great. I would definitely order skirts and dresses from Halara.
It was easy my daughter choose them and I ordered for her
Easy ordering, shipping was slower than expected. The label was created, but the order did not ship for 5-7 days after placing order
Shipping was less time than expected and quality seems fair. Can't wait till summer to try them on
Shopping on the website and shipping was overall a positive and easy experience
Fast shipping, took a bit longer than I thought it would but overall good
Super easy and accessible website, only thing I would recommend is having reviews for each specific clothing item instead of just putting random reviews under specific items, which made it a little confusing for me when I was shopping online. My shipment also came a little later than expected but all items were received neatly packaged. I love all my products so far, can't wait to share my new goodies.
I've been really pleased with Halara so far. One dress I ordered wasn't right for me and they refunded me no questions asked. Love the leggings I just ordered. Took a while to arrive, but that's most things except Amazon these days.
Fast shipping. Customer service was fast and friendly
Good experience, however had some troubles with my back on processing the order due to it being out of the US
Ordered item, after order confirmation I find out item not in stock. Stock received same day item should have shipped. Item delayed an additional 3 days. Shipping fee was refunded and was appreciated. Then shipping company delivered item to wrong house.
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It was fine. A bit vague about when to expect my order but it didn't take very long and I was apprised about a couple times with updated info
Good, fast delivery time. Easy to look up items. Quality good. Easy to track shipment.
Hi Heidi, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
Love my jogging pants, just was a little small had to pass on to my daughter.
Efficient and easy To order, wish it got here faster that was the only downside
The order process was relatively easy but they shipment time was longer than expected.
Arrived quickly leggings were nice dress not so much.
Hi Laikyn, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leneisha, appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!