The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Easy to order. Don't love the product, very clingy and not flattering at all.
Just opening the website, a discount Roulette pops on the screen offering an extra discount, fortunately (unfortunate) everything has "discount" so you cannot apply that extra 30% in anything.
Anyway, I saw that the price was nice and I really wanted to try the product, so I ordered 2 items.
NOW DELIVERY
I have to say that, it was really quick, I could track at any moment also, I received emails every time my items were moving so I really appreciate was so easy to calculate when to be at home:)
Once I opened the product I was so excited, the quality just the bags it is nice, and the product indeed I loved it, the shape, texture everything. I was worried because it looked smaller but fortunately I could fit in it and it is so comfy, I am gladly surprised.
Really happy with my purchase.
I would only recommend to remove the roulette doesn't make sense, only waste time and play with your emotions.
It was fast and the quality is so good!
I love the colours and the soft texture of the clothes.
Nice to wear and looks good.
Also no need to worry that someone will see your pants unter that dress;)
Just one thing. The bottoms from the bikinis were to big for me..
I find the the shorts ride up my leg they don't stay in place. Still super cute
Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
The quality is really good but they run smaller than other clothing brands so the shorts are a little smaller than expected.
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email too! Hope you’ll give us a chance to make things right.
Excellent experience. I had to do a return But the company made it very easy for me to get the size that I needed without the hassle of mailing my original back
Quick delivery. Great product. Good quality clothing.
Great customer service! Love the quality of the clothes.
Shopping was easy, shipping was a bit slow, turned out I do not like anything I ordered.
Just don't love the dress. It's it is not practical for tennis or even leisure. Wish the strips were adjustable
Thanks for your feedback on our current styles and collections. We just reached out via private message/email too! Hope you’ll give us a chance to make things right.
Good product, timely delivery, correct sizing, fits well, right color
It was easy to buy but arrived much later than promised.
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
I am 60 years old. I got this after I saw an older woman wearing it on tic top. My Nicole's show through and as much as I wanted to love it, I hate it. Worst thing I ever bought.
Hi! Appreciate your feedback. We have sent you a separate email in an effort to sort out this issue. Please check your inbox, or maybe even your spam folder. Thanks!
The item took longer than I expected to ship. When item arrived I loved it. Overall I am happy with the experience.
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
I was pleasantly surprised with how easy it was to order from Halara and the quality of clothes was nice!
I don't feel the sizing is accurate. I ordered the biggest size (though according to the chart I would be down a size or two) in hopes of it being not as fitted, but it's totally fitted, more than I'd Iike even. Also would be better with snaps or something so you can go to the bathroom without taking the whole thing off
Really great quality items and was happy with delivery time
Loved the look, feel and fit of the products. Delivery was longer than expected.
It was a great experience! I've been seeing ads for halara all the time, and I'm so glad I finally placed an order. I wear the 2 Everyday dresses all the time, and I definitely want more colors now. Also the 2 skirts I got are so cute and fit me so well. Will be placing another order soon!
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Thanks for the review! Sorry to hear about your negative experience regarding our discount code. We'll reach out via private message/email to learn more. We value your input so our team can make improvements for all our customers moving forward. Thanks in advance!