Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My items didn't fit. They weren't true to size. Everything was extremely tight and there was zero give to any of the fabric.
Great fit! Gsgshdhdjdjdjdjdjdjdjdjdjedhdhehdhdhdhddhd
I have ordered 7 dresses and I love them.: my experience has been very easy
My order arrived quickly and the clothing is great quality. Just as it appears on the site. I will buy again for sure.
Great dress! I love it and it's so comfortable! The fit is great too!
Excellent fit, cute clothes, great quality! Definitely not mad at prices lol
Dress was comfortable. Definitely a good purchase.
Very easy! Came relatively in good time. Very good quality.
They were definitely big around the waist and I ordered one white one and one black one but I got two black ones instead. Kind of disappointed but they are a good material and they are comfortable.
Hi Vanessa, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
The time from ordering and receiving was a little long than normal, but the clothes were amazing. Would definitely buy more from Halara.
Hi Elsa, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Received quickly and well-packaged. Quality of the material was great and I love the fit of my exercise dress!
Great experience, product is great and customer service is quick to help.
The one piece was cute and I ordered it in my correct size, however the fabric was not cut and designed for curvy people. Technically, it fits, however, it's not flattering to my shape. I'm disappointed because the style is really cute, but this was definitely not made with curvy people in mind.
Hi Trinity, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
I love the shorts I got, they are my favorite and I got them in a timely manner, will be buying more soon!
Shipping was much longer than advertised which is fine as long as that information is disclosed
Hi Oaklynn, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
Shipping was in reasonable time and products are great!
It was a great experience shopping Halara. The deliver was on time and as predicted.
Site states "Should you have any questions about your order, please feel free to give us a shout at *******@thehalara.com, our customer service team will do what they can to help you. *******@thehalara.com" After receiving my order I reached out to customer customer service to make a return and have yet to receive a response. For a company who spend so much money on advertisement, maybe they should pay someone to return emails and process returns.
Hi Megan, Sorry to hear you were disappointed with your purchase and our service. We just reached out via email too! Hope you’ll give us a chance to make things right.
My whole experience was lovely! Fast shipping. Loved my dress.
My package came in the mail about 5 days after I placed the order and the biker shorts I bought were soooo comfortable and really cute. The material is breathable and the material is also not super thin (like cheap). I wear it any time to go running and I really love it
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email/message too! Hope you’ll give us a chance to make things right.