The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
I love the material of the clothes and it was timely
Great but would like faster delivery, thank you very much
Thought I might get scammed by this with a poor quality product, but was very pleasantly surprised! Love the material, the fit, the design, the price! Will definitely purchase more products in the future!
Very good experience, easy to buy, good delivery time for an international delivery, they ship to Mexico :)
Shipping took considerably longer than anticipated and while the customer service was good and the shorts fit well, the mesh is not quality and began unraveling after just one wear and wash. Now they look stringy on the bottom instead of brand new :(
Slow delivery but otherwise great! And great customer service as well!
My order arrived in a timely manner and everything I got is so adorable. The sizing of the running shorts seems to run small so I would have sized up for those.
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private email too! Hope you’ll give us a chance to make things right.
She loved it especially the pockets! Best gift ever
Fast, efficient and the items I received, loved so much, I bought three. Definitely will order in the future!
Loved everything! A little slow on shipping, but worth the wait.
Love the clothing. Work out dresses are great quality yet the shipping takes forever!
Easy to use. Clothes are comfortable and flattering
A+++++++++++++++++++++++++++++++++++++++++++++++++++
I love your plus sizes but all the clothes stink really bad had to wash them right away
Buying the clothes was easy. But the shorts didn't come how I assumed they would (colour was off and sizing of the legs were wide). I don't love the fit and the fact that they don't have pockets.
Love all the shorts I got! So comfortable and the material is awesome.
The skirts are cute and really good quality! Will definitely be purchasing more!
Was ok I think the straps are a bit loose on me. Would like straps to be adjustable
This is my second purchase. I like the quality of the various items I bought. The prices were great and they came quickly
For a LG it was way to tight then I got credit so I order xlg skirt short then they was way to big don't understand your sizes at all. I wear us small size 8
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Hi! We're sorry to hear about the quality issue. We will reach you via email soon! Please be assured that we will sort out the issue upon your reply.