Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Delivery was a nightmare. It took over a month for them to tell me (after promising me discounts of first $5 then an additional $7 for my inconvenience) that the top I ordered for my daughter was lost. I insisted they send me a coupon for me to re purchase the shirt which they did... and as you see from the other customers, the coupons work on almost nothing as everything is "discounted"! I ordered anyway as my daughter really wanted it... she is usually a size 8/M and ordered the large... wayyy too tight! Not a happy customer at all as I have read that they charge you for returns. On the positive side, it is a pretty color and the material is nice. Wish Halara had it distribution system set up so delivery was fast, efficient and allowed for returns when product does not meet expectations.
My dress is too small. It was not true to the sizing charts
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message too! Hope you’ll give us a chance to make things right.
Good, everything as expected. Good material and comfortable
Site is easy to use and you kept me updated on the shipping
Great experience! Shipping was a little long but im p sure it comes from overseas, so no biggie.
It was good experience but expensive and took long to arrive
Customer service is prompt and friendly. I love the feel of the fabric of the skirts and the flattering fit.
It was fine
Arrived quite fast and everything as in the photos
Excellent quality. Love my purchase. Will purchase more. My only complaint was in how long it took to receive my order
Wonderful product. Arrived quick. Product even more beautiful in person
Comfy material for everyday wears and during exercise
Shipping did take a little longer than expected, but the dress is super comfortable so that makes up for it!
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!
All right so I fell victim to all the TikTok ads about Halara and decided to give it a go. I bought a dress off of their website but immediately felt buyer's remorse I started reading reviews saying that it's really cheap quality and everything so I went back to the site and I noticed that they had a cancel order button. I canceled the order. Actually I tried to cancel the order, three times. I hit the button so many times nothing ever happened so I then reached out via email and said I did not wish to continue with the purchase please cancel the order because the cancel button wasn't working. They never answered back they never canceled. I emailed them again nothing. They then sent me your order has been shipped email so I responded back and told them that I would not be paying for it because I tried to cancel multiple times and they would not listen to my wishes. Still haven't heard back from them haven't been able to reach them at all. Poor customer service and a broken website. And apparently once it's shipped you're out of luck if you try to get a refund because you have to pay for the shipping back and even then they might not let you. Would not recommend under any circumstances
Hi there! Kindly note we've canceled your order and processed the refund for you. Our customer service team will reach you via email soon :)
Hhhhhhhhhhhhh. Bbbbbbbbbbbb. Bbbbbbbbb. Hhhhhhhhhhhhh. Dddffffffff
Great great great great great great great great great
I ordered, got confirmation, shipping didn't take forever, and I got what I ordered. Can't ask for more.
I love love love my dress! Shopping and shopping were very easy!
It was very good to me. I like what I ordered and it fits me well
I order some clothes. They were great. I don't have time to write more.
The shipping was relatively fast; however; I do feel the sizes are a little misleading. I'm usually a 4 ( according to the size chart) I ordered a small for the cute dresses; they fit but are a little snug; I should have went up a size
Sorry to hear our product ordered wasn't the right fit for you. We just reached out via private message/email too! Hope you’ll give us a chance to make things right.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!