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HackedReviews 76

4.8
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Hacked Reviews Summary

Hacked has a rating of 4.8 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hacked most frequently mention facebook account, christian erickson and tried everything. Hacked ranks 3rd among Cyber Security sites.

service
55
value
54
shipping
9
returns
9
quality
43
Australia
1 review
0 helpful votes
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My instagram account was hacked and I was unable to receive any support from Instagram. Hacked was absolutely amazing in their service, solution and price. I would highly recommend their services to anyone who is skeptical (believe me I was) and if you do not know where else to turn. They got my instagram account back in 15 minutes and then helped me further protect my instagram and facebook accounts.

Date of experience: May 15, 2023
California
1 review
0 helpful votes
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I WAS HACKED ON 4/16/2023
MY PASSWORD, EMAIL AND PHONE NUMBER WERE ALL CHANGED!
I TRUSTED CHRISTIAN DURING THE PROCESS, I DID EVERYTHING HE ISTRUCTED ME TO DO AND ON 5/12/2023 I WAS ABLE TO GET BACK IN THROUGH HACKED.COM.
FACEBOOK WAS A JOKE TO REACH AND A JOKE TO HELP ME.

I AM SO GRATEFUL FOR CHRISTIAN AT HACKED. COM

Date of experience: May 12, 2023
Borchgrevink B. — Hacked Rep
over a year old

Dear Angela,

Thank you so much for taking the time to share your experience with Hacked.com. As the founder, I'm truly grateful for your kind words and glad to hear that Christian and our team were able to assist you effectively.

Our primary goal is to help individuals like yourself regain control of their digital lives after unfortunate incidents like this. We understand how difficult and stressful these situations can be, and we strive to provide the best support possible to mitigate these challenges.

Lastly, I would like to remind you to stay vigilant about your digital security. Make sure to regularly update your passwords, enable two-factor authentication where possible, and remain cautious of any suspicious activity on your accounts.

If you ever need further assistance or have any concerns about your digital security, please do not hesitate to get in touch with us.

Once again, thank you for choosing Hacked.com and for your valuable feedback.

Best regards,
Jonas Borchgrevink
Founder of Hacked.com

Texas
1 review
2 helpful votes
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Loved working with Aaron. I bought a package from Hacked.com last year when my Facebook was hacked by a devious prankster. Not only did he clean all that up, but helped me out as I have been in and out of the hospital for the past year. I went to Facebook to check my account out and couldnt get into it. Just got off the Zoom with him, and he honored the contract that I did last year and got me back into it with no additional charge. Great guy!

Date of experience: May 8, 2023
Pennsylvania
1 review
0 helpful votes
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Facebook Hack
May 1, 2023

I was upset when I lost control of my Facebook from India.
I found Hacked.com and setup a zoom call with Aaron Weaver.
He was amazing!
Very calm, supportive and the best part is within a half an hour, he got back control of my Facebook account!
I highly reccomend using them!

Date of experience: May 1, 2023
Kansas
1 review
0 helpful votes
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If I could give this a higher rating I would. Christian Erickson got me back my business Instagram from a persistent hacker and I can't thank him enough. He was the best.

Date of experience: April 28, 2023
Ohio
1 review
1 helpful vote
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I worked with Christian Erickson of hacked.com and AAAMMMAAAZING! I have almost 2 decades of memories, I thought I would never see again. Thanks to Christian's knowledge/professionalism, I'm pleased to say I have all my family pictures back! I would have NEVER figured out how to do this on my own. I actually tried and it didn't work. Just 40 minutes and I not only have my account back but the tools I need to stay safe.

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Just when I lost all hope, Hack helped me retrieve my accounts. So professional. So reassuring! Thx!

Date of experience: April 26, 2023
Guyana
1 review
0 helpful votes
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I was extremely skeptical to use this site, first alarm was the very name but after checking the reviews I thought I'd give it a shot. I was exhausted and frustrated all means to recovery by hacked FB account. The hacker changed my email, pw, phone number and even added a 2FA to my account. I was ready to give up and started accepting i may never be able to recover my account until I tried hacked.com. I worked along with Greg, he was professional and very patient and within an hour recovered by FB account. TOTALLY worth it!

Date of experience: April 21, 2023
Ohio
1 review
0 helpful votes
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This is legit! After weeks of trying to contact FB, I reached out for help. I was skeptical because I was hacked and heard that hackers also try to help you but just take your money and run. Within 30 minutes, I got my FB back and truly appreciate it. Thank you Aaron!

Date of experience: April 20, 2023
South Carolina
1 review
2 helpful votes
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After being incredibly frustrated with Facebook's responses regarding my hacked account for over 2 months, I researched reputable solutions for help. I wish I would have done this sooner! Aaron was fantastic, kind, and patient with me during the conversation. He not only removed the hacker from the account and got me back into it, but he also helped strengthen my profile so that this never happens again. Highly recommend this service to anyone in need of help! I cannot say this enough. A+++

Date of experience: April 19, 2023
Canada
1 review
2 helpful votes
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Explained my issue prior to setting up a meeting. They said they knew what to do to get my facebook back. On the meeting, they provided absolutely nothing that I did not already know, The 'expert' got nowhere and the meeting was done in about 30 minutes - waste of time, waste of money. They are no better than the facebook help-guides themselves, all they really do is follow those instructions and nothing more.

Jonas, your comment is untrue; after I explained my situation, the final comment prior to scheduling a meeting was:
"Yes, during the Zoom consultation, our security expert will help you find a way to submit your ID for review - make sure to have a valid ID with you when you attend the Zoom consultation with us."
That was an outright lie - the 'expert' did not offer any way of re-submitting to facebook - on the contrary, he affirmed the issue as I explained it, happened many times before and hacked.com could not help.

All that hacked.com does is follow the facebook help guide - anyone who has gone through that process will find nothing new from this company - not worth the time, not the worth the money.

Date of experience: April 16, 2023
Borchgrevink B. — Hacked Rep
over a year old

Hello Yvan! I've looked through the 18+ email correspondence between you and our team, and I do not find a single sentence confirming your statement, "They said they know what to do to get my facebook back." In one email, we wrote:

---

Dear Yvan,

Thanks for reaching out!

If the username of your FB account matches your real name as it appears in your ID, we can assist you with the recovery process.

Our success rate with personal Facebook account recoveries is around 80-90% of our cases. If we are dealing with disabled FB accounts our success rate is around 50-60%.

A recovery process can take from 1 up to a few Zoom consultations with us, usually no more than 3 - 4. Please note that we don't offer refunds in case of unsuccessful recoveries, you can check out our refund policy here: https://hacked.com/refund-policy/

If you would like to get assistance from one of our security experts with the recovery process of your account, please follow this link and schedule a call with us at your earliest convenience: https://calendly.com/hacked/expert-help

Here you can read how we work and what you need to do before the call with us: https://hacked.com/how-we-work/

In the meanwhile, to best help you, please do not try to reset your password on Facebook, bypass the 2FA, or upload any ID until your Zoom call with our security expert. Doing this over and over again reduces the chance to recover your account and may cause a temporary timelock on your account for security reasons. Please, wait for our assistance.

If you have any questions or concerns, please don't hesitate to contact our support.

---

I'm sorry we couldn't recover your Facebook account during one Zoom call.

Jonas Borchgrevink, founder of Hacked.com

Mississippi
1 review
0 helpful votes
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Gib Sproles
April 13, 2023

I was treated with compassion and concern when I spoke to these people. They were eager to help and the process was very simple for me to follow along. If ever hacked again I will use them again.

Date of experience: April 13, 2023
Washington
1 review
0 helpful votes
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I had an outstanding experience with Greg Franklin and Christian Erickson. Their calm vibe helped to destress a very stressful situation and also inspired trust. They were patient and gave clear instructions on how to navigate through various links and menus to get to the root of my issue. I was blocked from my Instagram account - they solved that - and they gave me great advice on how to enhance my security, avoid, and troubleshoot future problems. My problem was solved, I learned a lot, and it was a genuinely enjoyable experience. I want to mention that prior to the Zoom meeting, my initial contact with Hacked was by email with Pamela. She was super responsive, great follow up and communication. I already felt reassured, even before the Zoom call, that I was dealing with real people who really cared.

Date of experience: April 11, 2023
Virginia
1 review
0 helpful votes
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My Facebook account was hacked in April of 2022. After a week of struggles I reached out to Hacked.com to help recover my account. I had the pleasure of working with Greg. From the start, he was professional, persistent, and efficient. My account was finally recovered and I have access after almost a full year! This speaks to the aforementioned professionalism and persistence of Greg. We had weekly to bi-weekly communication in regards to all the steps and efforts being made to recover my account. He thought of and utilized methods I would have never thought of. After I regained access to my account, Greg reached out again to further secure my account to help avoid any issues moving forward. The whole years worth of experience working with Greg and Hacked.com has been amazing. He used the proper amount of communication and effort throughout the process and made it super easy and safe to work with. If you ever have any doubt about recovering a hacked account, don't hesitate to use Hacked.com. Amazing experience!

Date of experience: April 11, 2023
Oregon
2 reviews
0 helpful votes
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A great help!
April 11, 2023

With their help, I regained access to my Facebook account in an hour's time. Answered all my questions and were very professional!

Date of experience: April 10, 2023
Florida
1 review
0 helpful votes
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Aaron was able to restore my Facebook account literally from the ashes. He then took steps to secure the account from further security issues. He had the expertise to do things I would have never known to do.

Date of experience: April 5, 2023
Massachusetts
1 review
0 helpful votes
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Had a video removed
April 7, 2023

There was an adult video I needed removed and after a few months, it's no longer there.
Was skeptical at first but reached out to them and followed directions on the website. Sent me emails addressing the issue and responded to all my questions.
Very professional and relatively quick considering.
I will definitely reach out to them again if the need arises.

Date of experience: April 5, 2023
Washington
1 review
0 helpful votes
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Aaron was amazing!
April 3, 2023

My FB account was hacked and frozen. He walked me through the steps to recover it and was very calm and knowledgable. I'm so grateful. Thank you Aaron!

Date of experience: April 3, 2023
Latvia
1 review
0 helpful votes
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My Facebook profile was hacked and I was looking for help here. I contacted Greg and explained my problem and he was very professional in answering all my questions and explaned the process. I don't regret for a second that I chose to seek help right here. I almost gave up hope, but after 4 weeks I got my profile back! Thank you very much, I really recommend it!

Date of experience: April 3, 2023
Colorado
2 reviews
3 helpful votes
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No Genius Hacker Fix
March 29, 2023

3 stars as rep was on time with his call. However, if you can read the instructions on the Facebook Help center, and it still doesn't help you, you're probably not going to get any further with a call from Hacked.com. Filing a complaint with the attorney general is something a simple google search can suggest for a hacked Facebook account.
I should have known that this company couldn't have gotten me any further than I've already got myself.

EDIT: The rep that I originally spoke to said that I could get a refund if I emailed the help center, which I did, and I just got a BIG mad response cause I left a negative review. HA! (I highly doubt they're we're going to refund me anyhow as I purchased the $95 option, not the miracle $329 package.) Extremely unprofessional. If you can use the Facebook Help center like every other person that is proficient with a computer, save your money!

Date of experience: March 29, 2023
Borchgrevink B. — Hacked Rep
over a year old

Thank you for taking the time to share your experience with our service. We appreciate your honest feedback and are sorry to hear that you found our support less helpful than you had hoped.

We take all customer feedback seriously, as it helps us improve our services. In response to your concerns, we are working on enhancing our support materials and training our representatives to better assist our customers in the future. Your comments will play a crucial role in these improvements.

We understand that dealing with a hacked account can be a frustrating experience, and we want to assure you that we strive to provide the best possible support to help our customers regain access to their accounts. Our team continuously works to stay updated to serve our customers better.

If you have any further questions or concerns, please feel free to reach out to us again. We would happily provide additional assistance or discuss other options that suit your needs better.

Once again, we appreciate your feedback and thank you for allowing us to serve you.

Best regards,
Jonas Borchgrevink
Founder of Hacked.com

From the business

Hacked help people recover hacked accounts. Please find our official review page on our Google Business Listing here: https://hacked.com/reviews-of-hacked/