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3 stars as rep was on time with his call. However, if you can read the instructions on the Facebook Help center, and it still doesn't help you, you're probably not going to get any further with a call from Hacked.com. Filing a complaint with the attorney general is something a simple google search can suggest for a hacked Facebook account.
I should have known that this company couldn't have gotten me any further than I've already got myself.
EDIT: The rep that I originally spoke to said that I could get a refund if I emailed the help center, which I did, and I just got a BIG mad response cause I left a negative review. HA! (I highly doubt they're we're going to refund me anyhow as I purchased the $95 option, not the miracle $329 package.) Extremely unprofessional. If you can use the Facebook Help center like every other person that is proficient with a computer, save your money!
Still waiting for a refund for a product that I ordered in August. Company will not respond to my emails, even after this cute response to my negative review.
SAVE YOUR MONEY
Savanna G.'s review of Cosplay Shopper earned 2 Very Helpful votes
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Empty.
Thank you for taking the time to share your experience with our service. We appreciate your honest feedback and are sorry to hear that you found our support less helpful than you had hoped.
We take all customer feedback seriously, as it helps us improve our services. In response to your concerns, we are working on enhancing our support materials and training our representatives to better assist our customers in the future. Your comments will play a crucial role in these improvements.
We understand that dealing with a hacked account can be a frustrating experience, and we want to assure you that we strive to provide the best possible support to help our customers regain access to their accounts. Our team continuously works to stay updated to serve our customers better.
If you have any further questions or concerns, please feel free to reach out to us again. We would happily provide additional assistance or discuss other options that suit your needs better.
Once again, we appreciate your feedback and thank you for allowing us to serve you.
Best regards,
Jonas Borchgrevink
Founder of Hacked.com