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GuruAid

How would you rate GuruAid?
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Texas
1 review
0 helpful votes
Follow Helen V.
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They go above and beyond to work with you, they are very pleasant yet very professional, I would recommend them to anyone. I value their service. Sajid shaikh was so helpful and very good at fixing my problems on my computer.

Date of experience: November 22, 2014
Nebraska
1 review
1 helpful vote
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I have received friendly and helpful service from the Guruaid Techs and this means a lot to me as I have only minimal understanding of how my computer works. But, I want it to work when I use it and do not like to fight with problems. I depend on the techs to do this for me, and they do a patient and helpful job. I am grateful to Guruaid. I will recommend their service to struggling users.

Alvera Anderson

Date of experience: December 19, 2014
New York
1 review
1 helpful vote
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Have used this company close to two years and not once have I hade the occasion to call for help that my issue was tot resolve totally and for good. Rite your review to help others learn about this online business

Date of experience: January 26, 2015
California
1 review
0 helpful votes
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I had an excellent experience with GuruAid. It was pretty quick and absolutely painless. I would highly recommend. I've been extremely happy with every technician I've dealt with. Today it was Rajesh K. And he was great! I would highly recommend.

Date of experience: December 14, 2014
Australia
1 review
0 helpful votes
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I am always satisfied with the kind courteous & patient service which I receive whenever I have to contact Guruaid. Always finish the sessions very well pleased.
A big thank you to all at GuruAid for the service that you provide which is much appreciate
Warmest regards to all Joan

Date of experience: February 14, 2015
California
1 review
9 helpful votes
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I called and said I wanted Avast fixed. The technician told me that the reason that Avast would not install was that I needed a computer clean up that cost $100. I realized then that this was a scam and hung up. During the session with the technician I found an email from registration email from Avast. After the session I just went to the registration email from Avast and clicked on the connect link and Avast works perfectly. GuruAid is just a scam to get you to pay $100 for a computer clean up. The technician didn't have any idea how to get Avast running. He was just a salesperson for this computer clean up that had nothing to do with the problem I was having.

Date of experience: June 13, 2014
GuruAid C. GuruAid Rep
over a year old

We regret that you had a bad experience with GuruAid

With regards to your concern regarding the charges that the technician claimed for fixing the Avast installation issue, we would like to inform that sometimes the issue although might look easy to fix however it takes more than 3 hours to get it fixed. In this case the Technician might have checked the possible issues on your computer which could prevent the installation of the Avast antivirus and accordingly the technician quoted the price for fixing the issue. Our subscription comes with a 30 day money back guarantee and within 30 days if the issue re-occurs you can get the same fixed again without any additional cost involved.

Further, regarding your concern about the legitimacy of our Company, I would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, GuruAid is an independent provider of technical support services for several third party brands. Our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. Also it is specified that some of the repair service maybe available free from the vendor.

Every day we handle and successfully resolve thousands of customer inquiries. Check what our customers have to say about us on Facebook. These are not canned customer satisfaction comments. We have more than 1,000 odd comments on http://www.facebook.com/GuruAid.Tech.Support

If you wish to reach us directly then feel free to send an email to customerservice@guruaid.com or call us on the below given number.

Sincerely,
GuruAid
Toll Free within USA & Canada: 1-855-566-7470 & 1-855-587-8570
United Kingdom: 0800 756 2957
Australia: 1800 156 016

Tennessee
1 review
1 helpful vote
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My name is Christopher Bihler and on Thursday December 4th Rajesh helped me with a very annoying problem I was having on my laptop. It did so very professionally and did an excellent job. I am extremely happy with his performance and with your services. Thank you for fixing my problem.

Date of experience: December 4, 2014
Alabama
1 review
0 helpful votes
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Your customer service was courteous and the technician was courteous and very helpful. He was patient even when I didn't know what he was talking about because I don't know much about the working of my computer.

Date of experience: January 18, 2015
Germany
1 review
1 helpful vote
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Today two Trojan horse virus attached my computer and my regular protection service removed them, however, not fully. Upon contacting GURUAID, they promptly and efficiently cleaned up my computer; and, it is now working like new. So far, I am really happy I subscribed for this service.

Date of experience: March 19, 2013
New York
1 review
0 helpful votes
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I have been a customer for guruaid for five years. My overall experience has been positive. The customer service representatives that I have encountered so far are knowledgeable on all computer applications, and other devices as well. On top of that, the representative are polite and curteous. I will recommend the company to other people.

Date of experience: January 26, 2015
Missouri
1 review
0 helpful votes
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Excellent Service
March 29, 2015

Tushar was excellent. I was very concerned about the end results and he kept reassuring me that all would be fine. He worked and kept me updated. I felt reassured that he would get the matter/issue with my computer resolved and he kept at it until he did remove all threats and cleaned up my computer. Now it is running like new. You need techs like Tushar. Thanks for have such a good tech in your employment.

Date of experience: March 28, 2015
Nevada
1 review
0 helpful votes
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GuruAid's technician Sachin Gawali was easy to work with, and well-mannered. So was I.
Also his work on my computer was effective. The machine is working quickly without the frustrations, like constant freez-ups, and inability to update Adobe flash player.
Jeff Spence

Date of experience: July 1, 2015
California
1 review
1 helpful vote
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The help I have received from guruaid is invaluable! I used to have to take my computer to the repair shop, but guruaid makes it so much more convenient. Issues were resolved completly to my utter most satisfaction. Would highly recommend this service!

Date of experience: March 18, 2013
New York
1 review
0 helpful votes
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GREAT SUPPORT
June 5, 2015

Bishwajeet Bose at Guru Aid was extremely thorough and helpful in getting my computer back to great working order.
Patient and courteous.
I appreciated your knowledge and skills in fixing my computer.
Thanks again.

Date of experience: June 5, 2015
Arkansas
1 review
0 helpful votes
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I was very pleased in the help I received tonight. He (Sagar Gharge) did a thorough job of getting things done and I would recommend you people to everyone. Once again a great job and he helped me understand what he was going to do step by step.

Date of experience: February 10, 2015
New York
1 review
0 helpful votes
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Review for Guruaid
June 4, 2015

I am very happy with this service the Tech Mahua was very professional and gave me several pointers on how to avoid this problem which she corrected for me. I would certainly recommend this service to everyone. Thank You. J

Date of experience: June 4, 2015
GB
1 review
1 helpful vote
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Rude people
January 24, 2015

I phoned these people like i have always done, but the 1st one just hung up on me, so i rang again and spoke to another person and asked him to speak to his supervisor and i explained my reason for wanting to speak to him and he hung up as well, if this happens again i will report them to trading standards and consummers rights law, thank you john heaney.

Date of experience: January 24, 2015
Georgia
1 review
1 helpful vote
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The service this evening by Kunal was exceptional. He figured everything out, explained in detail what he was doing, very curtious, very knowledgeable, and made me feel important as a customer. I would recommend this service to others.

Date of experience: November 27, 2014
Pennsylvania
1 review
0 helpful votes
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The best experience I have had with a tech who really knows his job.
I would tell everyone about Tushar.
All my issues were taken care of and more. Very very respectful.
I finally found a tech who knows his job...
I recommend a raise in this New Year!.

Anita

Date of experience: January 4, 2015
Iowa
1 review
3 helpful votes
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Called them for what I thought was the Webroot support number. The "support tech" said he needed to sign on my computer, which Webroot always does. The difference being that Webroot has outstanding support and GuruAid couldn't write a dir command without a syntax error. He said he worked to Webroot, which was a lie. After screwing around on my computer for almost an hour it became obvious to me he had no idea how to restore Webroot on my new computer and, but for $80 he could a "technician" clean up all the errors on my 2 day old machine.
My guess is that if you think they did a good job you really didn't need them.

STAY AWAY! IT IS A SCAM!

Date of experience: November 30, 2016

Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service and computer problems. GuruAid ranks 4th among Tech Support sites.

service
525
value
465
shipping
115
returns
108
quality
338