Gumtree.com.au

Out of the blue, these individuals decided to restrict my account without explaining the basis of their decision. Absolutely pathetic behaviour for NO reason as I haven't done anything wrong.

This company is owned by SCAMBAY (aka Ebay), which explains the lack of professionalism and engagement with the Australian community. Greedy capitalists trying to manipulate marketplaces in other countries without paying 1 cent of taxes.

As of 18 April 2020, they have done the exact same thing to my wife. I will be contacting our Local MP to address this matter as this website hasn't been able to provide any evidence or reason for closing the accounts despite my several requests for clarification.

Unfortunately for these censors, we are not communist China yet.

Gumtree is not safe. Many scammers make the deal, asking about your address for pick up and mobile number. Then you discover they are just scammers. Or they send you an email to click the button for payment. Just be aware. Also, Gumtree doesn't have any safety measures to protect customers.

Tried to sell my car, having used the site for 12 years now, they refunded my ad fee and banned my account. I've raised multiple support tickets and they refuse to tell me why. Horrid customer service.

I recently looked fora removalist from Gumtree. He said he was a family business and been in the business for 15 years but he was the worst removalist I have ever experienced. Mike from Penrith/castle hill.
I wrote a review and tried to advertise his disgusting removal service on gumtree by putting an add about his service and they quickly removed it. Where is the justice I wrote back to them as this man was a rip off. Apparently there is no justice Gumtree just let bums rip off innocent people without any consequences.
Hate Gumtree
Kathy

My 'crime' was changing my email address, thus creating 2 accounts. Then "Michelle" decided my ads for a fridge and a pump were "not suitable for the site." What a load of ROT. (see fridge and pump photos) Best to advertise in your local paper. Avoid the scams and the idiots that run Gumtree.

They support animal cruelty. Biggest puppy factory in Queensland that was just convicted of animal cruelty to 85 German shepherds and advertised on gumtree. She has been reported countless times but gumtree do nothing discussing company with disgusting morals and atitude. Avoid gumtree at all cists

I tried to post two ads... They were both cancelled without any anyone there copying and pasting at least a vague response as to why - just disappeared. You're left with looking through a load of possibilities as to why.

Pro tip gumtree IT: You can use auto correct to replace a few memorized letters to give a common response to the email attached to the account so as to explain why the ad was cancelled... Ya, I get it... Customer service ain't your thing eh? Gets in the way of txting friends when actually doing your job gets in the way. Can't have that now can we...

Had my account deleted, it was long standing with good customer ratings, i advertised a guitar amp and suddenly i am banned, i cant even create a new account, obviously run by idiots or children. Ill use Ebay and facebook to sell from now on, the site should be closed.

G'Day We are trying to start a business that sells LED lights and high tech battery packs. We have for a few months now had an Ad. On gumtree ( GT) offering to give away one of our LED Lamps RRP $19.95. Our Ad. Is impossible to find in amongst the scammer Ads. And when you contact 'support' they have a canned response "Pay for an Ad.". So they want us to pay them to give away a LED Lamp that is free to operate, yes uses no electricity ( actually approx. 2c / 24 hrs), are they kidding! From what I can see GT is about channeling Ads. To eBay.

Looking for a specific item. Ad 1 the vendor did not reply (is it too much to ask for a short reply?). Ad 2 the vendor was not present when an appointment had been made (they claimed to be "out the back" even though we rang the bell, knocked loudly several times, as well as calling out. Ad 3 When we arrived at the appointed time and place there were two big vicious dogs in the garden which immediately attacked and were only prevented by gate and dilapidated fence (next time?). The owner had no control. When he claimed to have locked the dogs in the house and called us through, we entered the front gate, the dogs attacked again ( not locked away at all) when we ran to our car and escaped he rang on my mobile and was surprised we wouldn't return. Each journey took over 40 minutes each way. Easier to go to a shop and buy the item new. It is a pity you can't give negative stars as a rating on this site

Full of unrelated trader ads and fake ads. Gumtree has become harder to use and more insecure year on year. I no longer use it.

I been buying and selling on gumtree for many years, now I have paid twice a product to be highlighted or be on top of search, they take my money and delete my add with out any explanation, no courtesy to contact me after a couple of attempts to get someone to contact me to explain why my account is restricted. So Ungry now, will definitely change site to sell and buy. BE CAREFUL PEOPLE DONT PAID FOR YOUR ADDS, the could end up taking your money and delete your add..

Beware of scammers. It's the perfect website for them whether you're a buyer or a seller and gumtree says it doesn't tell people how to pay!. My advice only get or pay cash or use PayPal. Gumtree is a real boon for scammers

I don't know why the ACCC aren't doing something about the amount of scams on gumtree. Not only was I nearly scammed buying a tea cup puppie but when I sold some office furniture, anything over $500 value, the scammers kicked in as buyers. They normally claim they work offshore on oil rigs and can't take calls or I even had one who was deaf and couldn't take calls... BUYER AND SELLER BEWARE ON GUMTREE

My second ad ever on Gumtree, and first one in a long time.
Gumtree.com.au deleted it for no valid reason.
The ad content was similar to other sellers, don't see any valid reason for it being deleted. The support team I chat to also agree - they don't see any reason for it.
2 days ago I was advised to provide proof of purchase of the item that was posted on the ad and also a new picture to prove I have the item with me. This was the 3rd follow I had with Gumtree support team. So I provided and I was advised the feedback from the review team should be expected in 24 hours, 48 hours the latest.
Yet again have not received any feedbacks today, so I tried to contact support team again, was told the feedback is still not available, can only escalate the issue again.

The ad was for a discontinued set of Lego, very simple and straight forward ad. But the amount of time on the follow ups is beyond acceptable.
Totally disappointed and frustrated of how Gumtree handled my case. Everyone's time is also precious and no one deserve this treatment. Will not trust Gumtree again.

A person on gumtree he wil send you fake Westpac documents to mislead you and say money t has gone to your accoun he will ask t to release funds you have to pay agents f you will ha e to pay$ 2000 agents fee to collect items you will receive fake bank statement from Westpac to say payment has being processed is on hold if you disagree in any way or complain or tell them to Nick off go away or Il call police he will Guntree He will then disconnect you to cover uptge attempted crime crime

He will file a complai t about you to gumtree to cover scam and disconnect you from gumtree to cover up attempted. Crime he wil lie to gumtree to disconnect you

DO NOT! Waste your time and money on gumtree. They are so welcoming to take your money for advertising but without warning will delete 2000 of my adds without warning wasting hundreds of hours listing them. ####Businesses #### be warned! Your best to take all your adds to marketplace as it is so much cheaper and we are getting way more sales and much better support. Gumtree

Deserves ZERO star rating! Worthless and useless customer service team! Roxanne from their CS team responded to my email (which is the same email i used to set up an account) yet their response to me was mighty than thou and i could not rectify why on earth my account glitched and locked down so i can't use it (after posting an item for sale). I even gave them all the info i could prior to gettting locked out (i come from an IT/web background so i know what i am talking about and i know how to help others when things like this happen). Their final sentence via their email to me was "Our decision is final and won't be revisited." So even responding to that email is pointless honestly HOW RUDE IS THAT?! Please Explain how is that customer service? If my account was a security risk then how is that i am using the same account to contact you? And why on earth do you not at least try to work out with the user what the issue is rather than cut me off and axe my account without understanding if there was a glitch on your end? The only thing i did was list an iphone for sale (there are plenty of iphones for sale on Gumtree... but for some reason that listing got removed and my account got taken down). I WILL NEVER bother with Gumtree again after this nasty experience and will stick with Ebay and Facebook only going forward.
You guys need to learn Customer Service 101! And maybe employ intelligent people that can handle technical issues and attempt at problem solving before cutting users off.

We own a small motor vehicle dealership and agreed to advertise our Used Car stock on Gumtree under the Premium 60 program. Gumtree incorrectly charged, and we paid, $2,778.60 in overages over a 5 month period due to Gumtree incorrectly including NEW cars in the number of vehicles they calculated were being advertised by Gumtree as USED. We have been chasing correct data from Gumtree since July 2018. Gumtree did, reluctantly, issue internal credits for all but 1 month (which they continue to refuse to provide any evidence of the charges) but have not provided any refunds to us. So it's off to QCAT now to recover our overpayments, penalty interest, and administrative charges. It will be interesting to see if QCAT finds Gumtree has engaged in gouging, misleading and deceptive conduct, and breach of contract. JUST A WARNING TO BE VERY CAREFUL WHEN DEALING WITH THIS BUSINESS!

It is a well known fact that there is no one over the age of 25 working for Evilbay which is what Gumtree is now since May 2005 when it was bought for at least $40 million. Obviously like the Bill Cosby case there are numerous and way too many complaints about Evilbay using the Gumtree domain to steal money from people as they cancel ads with no refunds and/or terminate accounts with no refunds for it to be false so it is true. This branch of Evilbay will be obsolete by 2020 in exactly the same way as Oztion. Evilbay will cancel your Gumtree ads while continuing to allow the exact same thing to be sold by someone else. This site was clearly bought simply to push more traffic to the Evilbay site.

Two weeks ago i paid almost $100 for what they call top ads and home gallery ads. Neither is what those names make your believe, the home gallery ad is NOT on their home page!

Seeing that i immediately wrote them a response that i was cancelling that order (in less than half an hour from putting it up), and talking to someone called Hope, she said that i would get the refund within 3-5 working days, so i waited over the weekend, and when nothing happened after the 5th working day, i got back onto them via the chat and that time talked to someone called Ben.

He got all the information and said that he will contact the manager, that all refunds need doing by managers. I asked how much longer i have to wait, he said it takes 1-2 days and that they will get back to me via the email, once it's been done.

It was a Thursday so i thought it should be done by late Friday, but again nothing and after waiting over the second weekend today is the following Tuesday - one day short of two weeks since the original payment - and there is NO refund money and NO EMAIL.

It is obviously intentional when giving the refund takes one click, so i am hoping that this is an eye opener for someone considering to place any paid ads on Gumtree you are probably not getting what you believe, and the refund process is definitely very difficult and they keep delaying it with false promises.

I yesterday told them that i will start writing honest reviews so it's been their choice to let that happen instead of doing the right thing to me.

Gumtree please do not get back to me by 'please contact the customer service'. That is exactly what i have been doing almost every day now - apart from the chats i also submitted a customer service contact email and THERE IS NO REPLY.

Please also note Gumtree that i am not going to give up on getting my money back, so the sooner you act the less damage you cause to yourselves.

I paid to have my Ad bumped up but not only did it not get bumped up
But DISAPPEARED all together. I eventually got on to a Gumtree agent on
"live chat" who at first denied there was a problem and then confirmed
There was one. He could not rectify the problem so he forwarded the
Complaint to the "tech department".
48 hours and lots of emails later I got an email from some simpleton who
Said there was no problem and that there never was one. I tried to
Email back but their was NO response.
MY emails to gumtree are ignored and the live chat agents disconnect as
Soon as they read the complaint. It must be too hard for the simpletons
To rectify.
To this day the ad does not come up when searching for the vehicle.
Gumtree has left a foul taste in my mouth and I will now be canning
Them every chance I get to everyone who will listen! I would give a
Negative star rating if I could. This review is just the
Start!

I paid to have my Ad bumped up but not only did it not get bumped up
But DISAPPEARED all together. I eventually got on to a Gumtree agent on
"live chat" who at first denied there was a problem and then confirmed
There was one. He could not rectify the problem so he forwarded the
Complaint to the "tech department".
48 hours and lots of emails later I got an email from some simpleton who
Said there was no problem and that there never was one. I tried to
Email back but their was NO response.
MY emails to gumtree are ignored and the live chat agents disconnect as
Soon as they read the complaint. It must be too hard for the simpletons
To rectify.
To this day the ad does not come up when searching for the vehicle.
Gumtree has left a foul taste in my mouth and I will now be canning
Them every chance I get to everyone who will listen! I would give a
Negative star rating if I could. This review is just the
Start!

I paid to have my Ad bumped up but not only did it not get bumped up
But DISAPPEARED all together. I eventually got on to a Gumtree agent on
"live chat" who at first denied there was a problem and then confirmed
There was one. He could not rectify the problem so he forwarded the
Complaint to the "tech department".
48 hours and lots of emails later I got an email from some simpleton who
Said there was no problem and that there never was one. I tried to
Email back but their was NO response.
MY emails to gumtree are ignored and the live chat agents disconnect as
Soon as they read the complaint. It must be too hard for the simpletons
To rectify.
To this day the ad does not come up when searching for the vehicle.
Gumtree has left a foul taste in my mouth and I will now be canning
Them every chance I get to everyone who will listen! I would give a
Negative star rating if I could. This review is just the
Start!

NEVER USE GUMTREE!

Paid for an expensive unlimited premium listing only for 2 month to go by and NO SALE. Convenient enough all of a sudden my UNLIMITED listing was removed by gumtree without any refund or notice in advance.

Gumtree claim my listing didnt meet the terms and conditions of gumtree.

HOWEVER once the listing was created and it edited it was left pending till screened and approved before publishing by guntree.

So apparently someone at gumtree isnt doing there job correctly and approved my listing even though it apparently was not within the terms of gumtree guidelines.

So rather than throughly checking my listing and not approving it in the first place they just approve it and take your money then remove it and STEAL YOUR MONEY!

Whats a scam! Iv Now logged with consumer affairs

Worst place to sell! No real enquiry. No sale. HEAPS OF SPAM AND SCAM BUYERS!

FAR TOO EXPENSIVE and a huge waste of time!

FACEBOOK IS FREE TO SELL AND NO SCAMS AS YOU DEAL WITH REAL LIFE PEOPLE!

0-5 guntree. Terrible.