Nick C.

Holy moly are they incredibly bad and useless.

Posted an ad about a 4 days ago, then opened my ad manager yesterday to find that the ad was never posted. No communication of ANY KIND from Gumtree as to what happened or why. The money was taken out of my account.

So I tried to get in contact with them, and of course I wasn't able to connect to anyone via their "live chat".

I decided to put up another ad anyways, just to try it out again. Same thing, nothing showed up, again, even after PAYING FOR THE AD.

Finally got in touch with someone on their live chat, just for the person to send me a link to their "terms of use".

When questioned repeatedly by me as to why there was ABSOLUTELY ZERO COMMUNICATION about the cancellation of my ad, the staff member simply could not understand my question and kept referring me to the "terms of use" page.

A new low achieved by Gumtree's customer support. My 90 year old grandmother could provide better customer service than them. Completely useless.