Gumtree UK

Similar to many others:

I tried to sell an item on Gumtree as a new user.

Ad immediately removed and after an e-mail, requesting support, went unanswered, I used the "live chat" feature.

Liam told me that my account had been blocked and that he wasn't sure why but any further correspondence from me would be unanswered. I immediately asked what I had done to warrant this and the window was closed.

I received an e-mail from them telling me, in a rather blunt manner, that their decision is final and that it is best I don't use their site anymore.

And people use Gumtree? How on Earth has it become a popular medium with customer service like this? I'm stunned.

Needless to say, I'll not be touching it again and will aim to deter as many people as I can from using it.

Companies like this exist BECAUSE OF their users and this kind of treatment of innocent users should justify the dismantling of the site.

There are many other options out there for selling personal items.

I opened an account I placed an advert after paying im blocked, later on I get an email stating No breeders No Dog fighting No illegal animals or underage to which I agree on apart from breeders however Sandy states breeders can advertise even though rules say NONE its all made up rules no one knows whats going on (breeders are the only ones doing things right on here) My cat wont fight is 2 years old so not underage not illegal she is a bsh and Sandy said breeders are allowed she works at gumtree? I explain this they say posted 2 adverts! Of course I did u blocked my first one for no reason! So then i look at adverts and I report over 100 adverts of animals that are sold offering delivery (not allowed) dogs not microchipped age 8 weeks plus and all are ignored and still live! Imported dogs on their and docked and cropped ohhh and a dog on finance what the actual hell is happening! No one is checking these adverts some idiot is blocking account on random people you only have to read these reviews to see that! They need to sort this mess out! And I suggest refunding the people you block and also explaining who is checking this adverts?

I was punished by Gumtree, EBay and Paypal for telling Gumtree via Facebook 3 of their sellers were not ltd companies (limited companies no longer active but obviously still trading)! So I do question their honesty.
I have tried and tried again to underline the problems to them, but they told me to send them an email and I did, nothing absolutely nothing; those people still trading.
Shame on you Gumtree, time for a better person/group to purchase Gumtree, preferably not via ebay!

Good for personal ads, but you can't delete messages sent to businesses - and they send them your email address! How is that legal, Gumtree - data protection act? It's the same if you send a CV; it can't be deleted! I don't want to see old/obsolete messages, or my personal information online forever! Please make these DELETEABLE - NOW!
Messages to/from personal sellers can be deleted without any problem. Why are business messages different? No I'm not interested why you do this, I just want them to be the same as personal messages.
Searches are far too basic, no option for choices or negatives (as on ebay).
Car search options are pretty good, but why fixed options for mileage and age - why can't we enter these ourselves? 80k and under/over 10 years is not much help to anyone - let us enter our own ages and miles!
Lastly, please STOP showing eBay ads for things anything like I've seached for! If I've searched for cars, I DON'T want to see ads for CAR PARTS! The same goes for other categories. Please let me SWITCH OFF eBay ads - permanently!

Put my article on Gumtree, email address as contact, over a week received 4 "is it still available", replied with phone number, and location details, arranged visit, none turned up. Suspect same person using different name as all replies so similar. Cancelled Ad, trip to charity shop and no hassle.

I had to change my email address due to emails received everyday. If you try to look to buying a car you'll find tons of private sellers with 50 60 cars for sales, all pictured in different backgrounds images,? I have called a few as the prices was well under the market and yeah as i said scammers, scammers, scammers. "leave a deposit and we can meet to do the transaction, as i have already peoples interested in this particular car "
I have just found 1stbuy.co.uk which seems to be a really good selling and buying website, looks amazing, good customer support, very few boring google ads, Good site worth a try.

Like all classified ad sites, and especially the free ones, Gumtree does indeed suffer from scam ads. That said, they seem pretty good at taking down scam ads when reported and there are active forum moderators who aid in that cause.

The site itself carries a growing selection of ads and it's free. I think the site is a good choice for items that you can buy locally and transact face to face (which was, I beleive, the original concept behind the site). But don't use it to buy things remotely from people you haven't met.

What a horrible experience!
I have used Gumtree years ago and was very happy from the service!
My mother posted a free ad yesterday and a day after her account was blocked and the add removed. When she contacted Gumtree she was informed that their decision was final! There were no reasons of why the add was removed nor why the account has been blocked.
The live chat advisor was not helpful at all. She advised that the account has been blocked but said that she does not have information of the reasons behind this decision.
We will never use this website again. This business should not operate within the United Kingdom!

I feel like i have to share with everyone my experience with this scam website.
I paid for an advert that was showing 6.99 and they charge me from my paypal account 12 £. Once i finish payment and i try to check my advert, was automatic removed.
I contact them through their email address and they respond to me when i mentioned that i opened a dispute through paypal, saying to me that i have broke the rules.
How come i broke the rules since my advert goes automatic in removed section?
I must say to you people, keep your money away from this scammers. Is the worst website i have ever use.

Gumtree the company is a scam. They market the Gumtree site as free to post adverts, but if you do not pay to bump your advert, they block you as a user. There is no customer support to discuss being blocked. They should be investigated.

I have have been using Gumtree for years. Now, every time I try to post an ad it says, "Your ad has been removed from the site because it breaks posting rules. We've emailed you to explain why." I do not receive an email from them to explain why. The items I sell are not restricted and I have used the site for similar items in the past (e.g., child stroller). Also, for some reason, all of my previous posts (i. E., successful sales) on Gumtree have also been listed as "removed" under Manage my ads.

I couldn't be more unhappy with GumTree after they removed the Job Wanted section that had worked for me as a sole trader available part time. My adverts gained loads of views and I found clients.

But after they removed the Job Wanted section to startup a dedicated Job Section, I saw how they had given all the power to employers but took away the power for job or work seekers advertising their services.

They have a services section but the views was 80% less than the Job Wanted section. They upped the price of advertising from £7.99 to £10.99 to add insult to injury when I discovered that it was a complete waste of money.

Why change something for the worse? Who had come up with the decision? GumTree is nothing to me now. I cringe when I think about it.

Suffice to say, I won't be sinking another DIME into that useless website.

On looking to purchase a car thought I would try Gumtree only to find that every car I made contact with where side street car traders giving all the time wasting chat but in fact just more scammers buying and selling cars but not paying TAX.
Its about time gumtree took action on this practice a private ad should be just that not a car trader with loads of different accounts, Should you be looking at cars on the site take the phone number & place it in google search all ads will pop up containing the number.

Arranged for individual to collect a 3 seater settee. Gave full details, phone, address and arranged time. Settee was humped through house and taken outside so it was ready for individual and they didn't have to move it themselves. ( I have a defibrilator and wife has arthritis) Person never turned up would not reply to emails.

When I left a review to say didn't turn up they reponded with a review to say we were unhelpful. The only way we could have been more helpful was by taking it to their house and sitting on it for them.

Customer service in Gumtree is useless, toothless and unprofessional. They said they don't get involved with comments and anyone can put anything so what meaning does their review system have. It's meaningless. At least eBay follow up.

They want to compete with eBay but are unwilling to do anything for it.

Sell it in a newsagent with a postcard - it's more professional.