Arranged for individual to collect a 3 seater settee. Gave full details, phone, address and arranged time. Settee was humped through house and taken outside so it was ready for individual and they didn't have to move it themselves. ( I have a defibrilator and wife has arthritis) Person never turned up would not reply to emails.
When I left a review to say didn't turn up they reponded with a review to say we were unhelpful. The only way we could have been more helpful was by taking it to their house and sitting on it for them.
Customer service in Gumtree is useless, toothless and unprofessional. They said they don't get involved with comments and anyone can put anything so what meaning does their review system have. It's meaningless. At least eBay follow up.
They want to compete with eBay but are unwilling to do anything for it.
Sell it in a newsagent with a postcard - it's more professional.