website thubmnail of Gumtree UK
How would you rate Gumtree UK?
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GB
1 review
0 helpful votes
Follow Diane L.
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A woman bought a puppy from me I am the breeder a couple days later she put it up for re sale breaking lucys law that prohibits the resale of any animal under 6 months the puppy has to come back to the breeder she has not come back to me and is therfore breaking the law

Date of experience: October 2, 2024
GB
1 review
1 helpful vote
Follow Rachael H.
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Time wasters and scammers

I've tried to sell two items 3 times to no avail

I've even dropped the price crazy low and all I get are people wasting time. Not one viewing lol its ridiculous

I consider giving them away for free, haha, which defeats the object

Date of experience: April 6, 2023
GB
1 review
4 helpful votes
Follow Lara T.
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Appalling customer service; as a seller you try to put up a legitimate ad and the site immediately removes it.

You then have to email their customer service team who apparently sit around and do nothing all day. They ask you security questions which you answer - correctly - and they simply respond with saying that the answers are incorrect and that they will not approve my ad "for your own security"?!

Ridiculous website which I have tried to use more than once now. Stick to EBay and Vinted, they are trustworthy sites.

Date of experience: December 21, 2022
GB
1 review
3 helpful votes
Follow Mark C.
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Scam Alert
March 1, 2023

Stay away from this site, its full of scammers and thieves. Had a Laptop and VR Headset pinched from me, buyer did not put money in bank my fault shouldn't have sent it before being paid. Be warned trust no one.

Date of experience: March 1, 2023
GB
1 review
3 helpful votes
Follow Barbara L.
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I had an horrible experience with Gumtree removing my ads without a clear explanation and keeping my money. I spent over 100 in ads that were mysteriously removed and the customer service wasn t able to give an explanation for this. Moreover they never refunded.

Date of experience: March 27, 2023
GB
1 review
0 helpful votes
Follow Juliana D.
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I am sole trader and was coned by very nice salesman Ayaz with big promises and a contract. Ayaz promised things that did not materialise. I was going to have account manager to help with guidance and advice. First month the account manager Ben was nowhere to be found. The second month we had death in our family so we did not work and didn't use the advertising we were paying for. The contract carried on and despite the contract promised our paid adverts to be carried over to the next month they were not. Finally the third month too! Numerous calls back to busy Ben he promised to allow us to use 1 of our month adverts we pre paid and was supposed to send a contract to sign so he can release our adverts! 2 months later and many promises and phone calls Ben stopped returning my calls and Ayaz too. In fact we paid £115 per month plus VAT for a contract we didn't use and Gumtrees robbed our business with false contracts and promises. Don't be fulled to sign anything with them!

Date of experience: April 30, 2024
GB
1 review
2 helpful votes
Follow carla a.
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Im a professional therapist, with 10 years of experience and a level 5, has posted an ad very simple to promote myself but this is the 2end time I post my ad and they remove it telling me that im not respecting there policy, I swear all what I posted is strict professional, first time I got my refund by forcing my bank, the second time I did change my email and posted again and still very professional, and they send me my ad is live but wasn't when I spoke to some customer service they told me they can't tell me where is the broken policy. But yes they will keep my money. Please do not post in this $#*! of site.

Date of experience: August 16, 2022
GB
1 review
0 helpful votes
Follow Marzan H.
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Alert scam
November 23, 2023

They have hidden charge apply which they dont show before paying, be careful i have paid £15 to promote for 7days but they charged £45 instead and refused to refund
Use Auto trader instead genuine site no scam

Date of experience: November 23, 2023
GB
1 review
0 helpful votes
Follow tim f.
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Tried my first ever sale on Gumtree, a kayak for £600. Within a few minutes of the listing someone said their sister wanted the boat. I was asked to email photos to the sister which I did. The sister turnedout to be a scammer. The [ayment method they ultimately insisted on using would involve me spending £50 and then getting £650 once I had done this. Its all a con. I had an almost identical second enquiry later that day from another 'purchaser'. I have had no genuine enquiries at all. I think Gumtree could screen out these scammers. I dont think I will ever use gumtree again, t wasted a lot of my time, and some scammer out there now knows my email address, my postal address (for the pickup) and my phone number (ditto).

Date of experience: August 10, 2022
GB
1 review
3 helpful votes
Follow Greg B.
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I'm completley blown away about how terrible of a service Gumtree is offering now. I used to use this site regularly, and it was free. Now I noticed everything has a fee, which I decided to pay as Gumtree has a large community of users. I regret it so much. First I paid £2.99 for an item advertisement. Within an hour it was removed and no explanation was given. I the next day paid £25.99 for a services ad! THIS WAS REMOVED TOO. When I contacted Gumtree via live chat, I couldn't believe how bad the customer serivice was. All the Assistant could say was "how many Gumtree accounts do you have" over and over. Not "i'm so sorry about this, let me look into this". Not even anything to do with my issue! I still have no explanation why they stole my money! DO NOT USE GUMTREE.

Date of experience: February 15, 2023
GB
2 reviews
0 helpful votes
Follow David R.
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Con
December 11, 2019

Gumtree seem to wait until your ad is almost finished then send you an email expressing interest, therefore encouraging you to re-post whatever you're selling from made up respondents.

No reply when you get back to the interested party is my experience. This has happened 3 times now, hence the suspicion.

In other words,. Generating a few more pounds of themselves

Date of experience: December 11, 2019
GB
1 review
1 helpful vote
Follow John h.
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Paid for feature advert only to find out next day they had took all my money £20.000 from account. Police have informed me gumtree work in Nigeria in a makeshift office with eBay there. How can this be

Date of experience: June 5, 2016
GB
1 review
6 helpful votes
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Absolutely Pathetic
November 25, 2021

Rude staff.

Hadn't used the site in years, posted an ad selling tickets & paid for 2 weeks front row space. Within a few hours the advert was removed, when contacting their online support, they failed to explain why but instead, supplied a 'Policy Rules' link, when I questioned this & asked for a refund, Gumtree rep then terminated the chat without any explanation.

Pathetic customer care who will happily take your money.

AVOID

Date of experience: November 25, 2021
GB
1 review
2 helpful votes
Follow linda v.
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I paid over £100 to advertise. It was deleted after 2 days with no explanation. Have sent numerous emails, each more annoyed, and each time get a 'case number', but nobody ever actually comes back on the issue. In addition, the site is badly set up, not user friendly if trying to contact applicants, but above all there seems no effective means of redress if you don't get what you paid for. Is Gumtree itself a sort of scam?

Date of experience: October 20, 2018
GB
1 review
1 helpful vote
Follow Tam R.
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Beware beware beware do not touch these dodgy mechanics
Changed engine for me
Van now not running
Left with a tub o nuts bolts washers that's not been put back where they belong as you can see from pictures and can take more pictures oil filler back bolts missing broke the plastic clips that hold header tank onto front panel broke bolts that hold the inner plastic arches on nonaatemlt to fix them broke bolts that hold pressure plate and still put gearbox back on without fixing them
Oil pouring out timing belt cover
Do not go near these pair
Took the tub o bolts into Renault garage today explained to them and there exact words was
That is not good
They advertise on gumtree under mobile mechanic lanark

Date of experience: July 24, 2022
GB
1 review
0 helpful votes
Follow Kirsty S.
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Honestly really bad! Customer service is useless! They have mad changes and it has got even worse. I used to use Gumtree to advertise jobs for my business, but that will all stop as things have got worse.

Date of experience: May 29, 2018
GB
1 review
0 helpful votes
Follow Brian K.
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I needed some work done on my garden. I found what turned out to be a lying, useless con man trading as M.G. Gardening - and it turns out M.G Landscaping, M.G Jetwashing and many other versions that the owner, Martin Grimshaw, based in Crewe, Cheshire, uses to rip people off.
After being ripped off by this lying con man, I thought Gumtree might want to know, so I sent them photographic evidence and explained what had happened and... they were NOT INTERESTED. The advert of the lying con man is still on Gumtree, so he can rip off other unsuspecting people! The con man was also advertiding elsewhere and as soon as I showed them proof of what a con man they had advertising, they REMOVED the ad immediately - but like I said, NOT gumtree. That speaks volumes about Gumtree and I have noticed many other people saying how they too have been scammed and ripped off using Gumtree. You have been warned!

Date of experience: July 28, 2023
GB
1 review
1 helpful vote
Follow Rachael A.
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£102 to advertise for a job, they sell you all the upgrades to get more applications. Three weeks later and not one applicant, they don't care that you have very few views (31 after three weeks) and no applicants what so ever. "Its not there problem was their reply!"
Indeed was a free advert for the same period and it got 240 views and 30 applicants...

Date of experience: March 28, 2019
GB
1 review
1 helpful vote
Follow Ella K.
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Scammed
May 2, 2016

I recently purchased something from a seller advertising in gumtree. I paid for it immediately and the seller said she will post it as next day delivery and it's been a week now and I haven't received my item. In short I've been ripped off. Too many bogus sellers and scammers advertising in this site. I suggest to avoid this site. Better choose amazon or ebay than this.

Date of experience: May 2, 2016
GB
7 reviews
27 helpful votes
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A case study
September 3, 2018

Business students the world over: if you want to look at something with great potential and see how to $#*! it up, squeezing as much money out of it as possible before people get fed up, Gumtree is the perfect example.

It used to be good. It even used to feel like it was worthwhile using, like you were buying into something decent.

No longer. It's just a shadow of its former self, rather like a nice corner shop with friendly staff and quality produce being turned into an industrial scale mega-mart.

They couldn't give a $#*! what buyers and sellers experience, as long as their profits are ramped up to the max.

The jokers who bought this site should have pikes shoved up their asses and then thrown into a pit of vermin, where they belong.

Date of experience: September 3, 2018

Overview

Gumtree UK has a rating of 1.1 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gumtree UK most frequently mention customer service, email address and live chat. Gumtree UK ranks 185th among Classifieds sites.

service
25
value
22
shipping
17
returns
17
quality
19