• GTFO

GTFO

Overview

GTFO has a rating of 2.73 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GTFO most frequently mention customer service problems. GTFO ranks 41st among Food & Drink Other sites.

  • Service
    41
  • Value
    42
  • Shipping
    42
  • Returns
    28
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
28
See all photos
How would you rate GTFO?
Top Positive Review

“Great Pricing!”

Allen W.
4/27/22

Great pricing, all my food came frozen as it should have, support was really nice and quick! The reason I was looking for a reliable site to buy vegan food on was because I've seen all these video's, of animals getting abused, and people having these farms recording there last seconds. It's really sad which is why I want to change myself, going for a healthy and positive route knowing I didn't kill any animals to get there.

Top Critical Review

“Disastrous customer service”

David B.
7/12/23

They don't respond to communications. They cancel items off orders without notifying you. They offer discounts (10% off first order) that can't be processed when you actually place an order. They don't answer their phones personally. Something wrong with their mind set, at the level of business fundamentals. The product offerings look good, but the people appear incompetent.

Reviews (55)

Rating

Timeframe

Other

Thumbnail of user allenw389
1 review
0 helpful votes
April 27th, 2022

Great pricing, all my food came frozen as it should have, support was really nice and quick! The reason I was looking for a reliable site to buy vegan food on was because I've seen all these video's, of animals getting abused, and people having these farms recording there last seconds. It's really sad which is why I want to change myself, going for a healthy and positive route knowing I didn't kill any animals to get there.

Tip for consumers:
They have video's showing vegan recipes with products from the site, there's a ton of them so check them out its really entertaining

Products used:
Really loved the VFC Chicken used all of the products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferr2353
2 reviews
0 helpful votes
March 16th, 2022

I get my groceries in a day. I'm so lazy so this is a god send. Also living in a smaller town in the PWN with out many good vegan options GTFO is a lifesaver. Who needs to visit the store when I can shop from my bed and get it to my door the next day. They even have vegan dog food! Which is great for my elderly dog with joint issues. I could never find this stuff where I live!

Tip for consumers:
Join the savers plan to save on shipping

Products used:
Sashimi, dog food, matcha, Vego spread,

Service
Value
Shipping
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Thumbnail of user davidb10419
1 review
0 helpful votes
July 12th, 2023
Verified purchase

They don't respond to communications.

They cancel items off orders without notifying you.

They offer discounts (10% off first order) that can't be processed when you actually place an order.

They don't answer their phones personally.

Something wrong with their mind set, at the level of business fundamentals. The product offerings look good, but the people appear incompetent.

Thumbnail of user patricias3501
1 review
1 helpful vote
August 6th, 2022
Verified purchase

GTFO is AWESOME! I just received my order, and I am stunned! I live in the midwest, where we have had a string of 100+ degree todays (including today), so I was a bit worried about placing my order during this heat wave. However, all the frozen items in the package were still frozen! Incredible! I am just so impressed. And what a great selection! Wow! I will continue recommending them to all my friends!

Products used:
All

Service
Value
Shipping
Quality
Thumbnail of user maddiel22
1 review
1 helpful vote
March 6th, 2022

My roommate told me about this site, and I am enjoying it a lot. There is a big variety of product, and I got my product on time without any problems. I also see people false reporting reviews, which is entirely a lie because I have got my product, and everything was good. GTFO has made it a lot easier for me to continue to be vegan.

Tip for consumers:
Check out Instagram for delicious recipe's

Products used:
Vegan Lentil

Service
Value
Shipping
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Thumbnail of user maryj2617
2 reviews
1 helpful vote
February 16th, 2022

I don't understand this vegan stuff by my granddaughters are vegan. When they come to visit I like to spoil them with vegan goodies. I like to get fancy cheeses and meats. It's different but it makes them happy. Anything for the girls!

Products used:
Sushi!

Service
Value
Shipping
Quality
Thumbnail of user ldmd1
1 review
4 helpful votes
September 1st, 2022
Verified purchase

We worked with GTFO It's Vegan for a short period of time and extended over 18 months of kindness in paying their bill, as we are vegans and want to support businesses like this. But enough is enough, and it just can't be tolerated anymore. Don't support a company that doesn't support its staff. There are people doing good work in this industry that deserve your support, but unfortunately we can't recommend this one anymore.

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Value
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Thumbnail of user cindyg534
1 review
0 helpful votes
October 20th, 2021

I love watching their recipe videos. The cheese cake apples they made last time got me to pull the trigger and buy some cream cheese from them. I'm so excited to make the recipe because it looks so simple. Shipping was fast and easy. I just wish it cost less to ship. Other than that, they have a happy returning customer. Thanks GTFO!

Tip for consumers:
Follow their socials for more info on vegan meal ideas.

Products used:
Kite hill cream cheese

Value
Shipping
Quality
Thumbnail of user emilyc1173
1 review
0 helpful votes
March 19th, 2023
Verified purchase

I have been vegan for over 7 years. I stumbled across this website and thought it was a cool concept with many products I'd never tried before. I spent over $100 and ordered many cold items like ice cream and cheeses. I was home when the package arrived annd pulled it in immediately (despite the blizzard and freezing temps outside). When I pulled it in, all of my ice creams were completely liquid and the box was warm. Many of the products were also out of date. I understand things happen but when I went to ask for a refund for the cost of the 'cold shipper' and all the ruined items, they have given me such a hard time. We've been going back and forth for days now when it should be a simple return for not getting what I ordered. Even more insane, they said that the refrigerated products should be 'safe' to eat if they were 'somewhat cold'. That's not at all how food safety works and being given the runaround rather than just issued a refund means I'm never going to reorder from this site again.

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Value
Shipping
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Thumbnail of user donalda398
1 review
0 helpful votes
March 16th, 2022

We previously bought from this site, and we loved it! So, we decided to buy again, and I am just shocked on how real the food tastes, amazing variety. Products came great and it was overall an amazing experience. It makes it easier for me and my wife to be vegetarian.

Tip for consumers:
Use their saver plan!

Products used:
VFC Chicken, Vegan Lasagna, JustEGG!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kenw382
1 review
6 helpful votes
March 5th, 2021

I ordered vegan for my visiting niece. The food did not ship on time and then was caught up in a storm. The end result was the food was in shipping for 12 days (ruined) I filled out a claim and specified a refund. They asked for a picture of the damage. The food was sitting in a warehouse for 12 days, how do I take a picture of that? After close to 30 emails with automatic responses they agreed to the refund. I received replacement food. I declined the shipment, and disputed the charges

Tip for consumers:
Don't

Products used:
none

Service
Shipping
Returns
Thumbnail of user jackk661
1 review
0 helpful votes
March 16th, 2022

My wife got us on the vegan kick for health reasons and gift makes it easy for me to make it all happen. I like the bundle boxes because we get to try new things at good prices. I'm so in love the vfc bundle. I think I can live on that alone. The sashimi really surprised me the texture is so perfect, I could cry. I miss fish so much.

Products used:
VFC, Sashimi

Service
Value
Shipping
Returns
Quality
Thumbnail of user clinth111
1 review
1 helpful vote
September 23rd, 2022

They have not paid their bills and owe us 1000s for unpaid services. They've failed to live up to their promises despite very patient payment terms. Don't support this company

Service
Value
Shipping
Returns
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Thumbnail of user jonathana474
1 review
0 helpful votes
March 28th, 2022

Alright, so daughter was telling me about this company, and I was in shock with this site, the products, and the options. It's really great! I am a fish lover, and to see the fish that I love all vegan and healthy makes me feel a lot better with life choices.

Tip for consumers:
If you love fish, try out their seafood options

Products used:
Vegan Calamari, Sashimi

Service
Value
Shipping
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Quality
Thumbnail of user aronb52
1 review
0 helpful votes
March 1st, 2022

This site is 100% legit, my husband and I have been loving this site! We needed somewhere to get vegan products and we found this. My son has recently also wanted to go on a diet and thank the lord that this website exists to help. Love from San Andreas.

Tip for consumers:
Buy breakfast foods

Products used:
Vegan Lasagna

Service
Value
Shipping
Returns
Quality
Thumbnail of user grigorm3
1 review
0 helpful votes
October 20th, 2021

My parents have diabetes and other health problem's. I'm transitioning my family to a vegan lifestyle coupled with changes to diet and exercise. I love my parent want them to live a long time so my kids can remember them. Shopping at gtfo its vegan has make it easy to help my parents overcome the challenges and pick better alternatives. Since going vegan my mothers joints hurt less and she has better mobility. I don't care about the price. I'll doing anything for my family and I'm so thankful that gtfo helps me be a better son.

Products used:
Sophie’s Lox

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicah1577
1 review
0 helpful votes
November 14th, 2021

I have two children. Both of them have severe food allergies and as a result we've had to turn to a very clean vegan diet. I'm so happy that GTFO has so many products that are allergen free as it helps my children feel included and have some semblance of normal life. I'm happy that they can get us products so quickly. Sometimes the shipping is pricey but it's worth it to make my family happy healthy. I also love all of the great videos they post with recipes. I love all of the mushroom ones. Thanks gtfo for helping my family and making my job as a busy mom a little easier!

Tip for consumers:
They have a saver plan if you ship with them a lot. You save up to 10%! They also have affiliate program is your a blogger or influencer!

Products used:
Nabati cheese

Service
Value
Shipping
Quality
Thumbnail of user jackk606
1 review
0 helpful votes
December 2nd, 2021

They say happy wife happy life. GTFO makes her happy and keeps the drama down in the house so I oblige. It's can get expensive but not at the cost of my sanity! Thanks GTFO! You're doing gods work.

Products used:
Sashimi

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelc5337
1 review
0 helpful votes
August 25th, 2021

So many different type of vegan products, all are plant based and most of them tastes like the "real" thing … without hurting any animals

Tip for consumers:
Order breakfast items

Products used:
All of them. So fresh

Service
Value
Shipping
Quality
Thumbnail of user tinah758
1 review
0 helpful votes
March 18th, 2022

I am utterly shocked on how fast my order came! I wanted to buy some snacks and try out new foods from gtfo, and all went well, and I got order in one day. My kids loved the food and wanted me to buy more of it since they went right through it. I would recommend buying from here.

Tip for consumers:
Use the saver plan

Products used:
JustEGG

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonz25
1 review
5 helpful votes
March 1st, 2021

I ordered a vegan birthday cake for my wife and a few snacks. The day of shipping they canceled the cake and still sent me the snacks without consulting with me on whether I still wanted the items. In the end, I ended up paying over $50 for some snacks I could have bought at the local store. I only added them in because they have a minimum order. So now I don't have a cake for her birthday. This is the worst service I've ever witnessed.

Tip for consumers:
Don't use this site.

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Thumbnail of user marcp313
Customer S. – GTFO Rep

Hi Simon, we are so very sorry for this. We have reached out to you via email to resolve this issue. In short, we didn't receive our shipment in today as planned and you absolutely should have been contacted prior to shipping.

Again, our sincerest apologies for the inconvenience!

Thumbnail of user solanab1
1 review
0 helpful votes
February 28th, 2022

I have recently ordered from gtfoitsvegan, and I was surprised with how good it was! The shipping was quick, and overall, I loved it. Definitely buying from it again.

Tip for consumers:
Look on their Instagram for their recipes!

Products used:
VFC Chicken Fillets, Just Egg, Vegan Lasagna

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyb648
1 review
0 helpful votes
December 2nd, 2021

They sell the best food products. I can't find half the stuff here in Kentucky. I make all the boy jealous with my cool foods. Be cool like me and shop at gtfo. Tell them RJ sent you.

Tip for consumers:
Do it!

Products used:
Omni

Service
Value
Shipping
Returns
Quality
Thumbnail of user annap1256
1 review
1 helpful vote
October 4th, 2022

Horrible customer service. Refused to ship my order even though I paid $40 for shipping alone. Refunded my order only after four days of me calling and emailing to find out where my order was. I didn't ask for a refund because I needed the items for a birthday. They did whatever they wanted and then just stopped responding. Never answered their phone by the way you have to leave a voicemail and good luck getting anyone to respond. Even when they did respond they were snotty little brats and then just did whatever they wanted no regard for the customer at all. HORRIBLE EXPERIENCE.

Service
Value
Shipping
Returns
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Thumbnail of user luisai3
1 review
1 helpful vote
April 20th, 2021

We are transitioning to veganism at home, and the variety of products on the website has made it much more effortless than I thought possible (especially for my husband ha!). We love how many alternatives they have for everything! It was almost difficult to choose what we wanted, so we pretty much got an alternative for every kind of meat, vegan eggs (amazing because eggs were hard to give up!) and a bunch of snacks we had never heard of before, super cool! Can't wait for the next order and try everything we didn't get on the first one!

Tip for consumers:
Shipping seems pricy BUT you have to consider that certain products have to be kept in a cold container and delivered ASAP so they don't go bad... Which makes sense to me! Totally worth it

Products used:
All of them, already ran out of the Just Egg should've ordered more.

Service
Value
Shipping
Quality

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Thumbnail of user marcp313
Customer S.

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