From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Always picked up & dropped off at airport quickly, with friendly helpful service. Collecting car is always quick & friendly
The rental was easy, simply and very friendly staff
Hi Fabiana,
Thank you for your five-star review.
We are thrilled that you had a easy and simple rental with Green Motion and found our team to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very easy from start to finish. Easy online booking with pre registration for documents. This made it quicker at collection. Airport transfer was quick and courteous. Return was dealt with quickly.
Staff were polite and we didn't have any issues with anything.
Thank you.
Hi Neil,
Thank you for your five-star review.
We are thrilled that you received awesome service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were after a 6 or 7 seater for our 10 day trip and we managed to rent one for a good price.
Hi Ana,
Thank you for your five-star review.
We are delighted that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good clean car and excellent service at pick up and drop off.
Hi Ozzymandes D,
Thank you for your five-star review.
We are delighted that you you had a competent and efficient rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great, vwry clean car, exactly the model booked. Friendly staff and a quick drop off / check out. Recommended.
It was easy to contact through whatsapp and they were nice people
Hi Ruhi,
Thank you for your four-star review.
We are happy to hear that you found it easy to connect with our team and we appreciate your feedback on the location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy pick-up at airport, nice car and reasonably priced.
Hi Robert,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were friendly and very helpful. My company had booked the car very early, so I had missed the collection and my original a car had gone. However they quickly arranged for another. Additionally the return service was quick and easy.
Thank you
Hi Simon,
Thank you for your five-star review.
We are very happy to hear that you received good, efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice cars friendly and helpful staff reasonable price
Hi Christine,
Thank you for your five-star review.
We are thrilled to hear that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice car -Ford Fiesta, swift service, accessible shuttle, warm welcome
Hi Vaclav,
Thank you for your five-star review.
It is wonderful to hear that you liked the rental vehicle and found our shuttle service to be accessible.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A recommendation!
Great service, friendly and helpful.
The car clean. Every question was answered. Special thanks to Mr. Vasilis and Mr. Alex. We will be back.
Hi Alexandros,
Thank you for your five-star review.
It is incredible to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have used this company many times, easy to book online & fairly reasonable prices.
Hi Barry,
Thank you for your five-star review.
We truly appreciate your loyal custom with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staff and good new clean cars at a very reasonable price.
Araclar genelde 1 yasinda olmasi, yeni ve kullanisli olmasi cok iyiydi araci alirken ve teslim ederken hicbir sorun yasamadim herkese tavsiye ederim
Hi Ahmet,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you were pleased with your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
You betrayed me of 1200 Euro deposit.
I paid the deposit. Did no damage to the car but nonerheless you keep my money.
Hi Thorsten,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at escalation@cs.greenmotion.com.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The agents were friendly and helpful. I recommend renting the electronic toll tag. The agents were helpful in explaining how it works. The car was clean and comfortable. The check in and out process went smoothly. There is usually a line of about 4-5 people. Make sure you give yourself about 15-20 minutes of time to return the car.
Hi,
Thank you for your five-star review.
We are very pleased that you were very happy with the service, which you received from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got 23 registered car with all features just 11£ a day, which is superb deal. Car cleaning has to be improved. Otherwise all good, staff helping me out with my queries and everything. Shuttle service needs to be improved.
Hi Gatha,
Thank you for your five-star review.
We are thrilled that you got a superb deal renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We picked the car up at the station near the Zagreb International airport, and it was clean and in good shape and ready for us. The people in the station were very helpful and the entire experience was pleasant. The car suited us very well and we thoroughly enjoyed our trip in Croatia because of what we got for a vehicle.
Hi Guy,
Thank you for your five-star review.
It is fantastic to hear that you received very friendly and helpful service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This was my first experience with Green motion and everything from the friendliness of the staff, the condition of the vehicle, the ease that it all happened with, from pickup to return was excellent. Any email communication with the central office was also easy and helpful and friendly.
This is my third time in a row using Green Motion. The staff's been professional. The vehicles have been good and good location close to the airport.
Hi Alan,
Thank you for your five-star review.
It is great to hear that you have once again chosen Green Motion for your rental needs and that you find our team to be professional and our vehicles to be good.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy check-in and check-out, no problems at all, I highly recommend it.
Hi Juan,
Thank you for your five-star review.
We are thrilled that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used various Green Motion outlets in England and enjoyed the benefits of driving their cars on every occasion.
Hi John,
Thank you for your five-star review.
It is great to hear that you have once again chosen Green Motion for your rental needs and that you cam count on us, every time that you rent with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jon,
Thank you for your five-star review.
We are delighted that you received quick, friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.