From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Initially I gave 5 stars for kindness, speed, but after 1 and a half month I found myself and the others who rented cars from them, that I have to pay a FICTITIOUS fine of 68 pounds NO EVIDENCE!?!?! I am waiting for a quick refund of the £68 fictitious fee made up by this company!
Our flight was delayed and the guy working waited on us. Can't thank him enough. Super service.
Hi Helen,
Thank you for your five-star review.
It is great to hear that our Green Motion team were able to assist you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly, uncomplicated service. Great cars; new and tidy
Hi Ulla L,
Thank you for your five-star review.
We are delighted that you give Green Motion a warm recommendation.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great overall experience. From the guy took us from the airport, girl in reception who was polite even if it was huge the queue of people waiting, the person/lad who deliver the car, to the person drop us off to the metro/tube station. Those lads was the reason I might in the future think of refusing same company. Deserve a bonus in my opinion m
Hi Vasileios S,
Thank you for your five-star review.
We are thrilled to hear that you received fantastic service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A practically new MG awaited me on arrival. Paperwork was quick and concise. Staff were friendly and helpful.
Hi Wayne,
Thank you for your five-star review.
It is great to hear that you received quick and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had to wait 45 minutes until to get served. No water, no toilets, hot air. I ordered VW Golf or similar. Got proposed a Citroen C3 which I refused, to small. Then, everything went perfect with the alternative as a car, a class higher and automatics. Just perfect!
Hi Ralph,
Thank you for your four-star review.
We are extremely happy that you chose Green Motion for your rental needs and tha vehicle you received was just perfect.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I´ve used Green Motion a number of times and always have had a good experience, they are a professional team, friendly and helpful, there´s no hard sell just offers and advice, I´ve always got the vehicle I booked, except once... but I got an upgrade because my car choice was unavailable at the time.
Hi Elaine,
Thank you for your five-star review.
It is great to hear that you once again hose Green Motion for your rental needs and that you always have a good rental expericene with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We have used Green motion on several occasions. Always really easy never had any issues. The staff were really friendly, will definitely be using them again.
Hi,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reliable service incl. Quick dealing, cleaned cars, full satisfaction
Hi Vladimir P,
Thank you for your five-star review.
We are thrilled that you had a quick, flexible and reliable rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect, very nice Boss, explayning everything, clean and very good car. The only car rental for me next time. Thank you very much
Hi,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A very nice and kind lady at the service desk prepared the contract and explained us the details. Vehicle pick up and return without any interruption or issues. Everything very smooth.
Only two small complaints we have is, since our flight has been moved 2h forward, we had to return the car 1h before the official desk opening hour. For that service we have charged 25€ additionaly. Other rental stations have a key Dropbox and don't charge additional cost.
The other item was, we have booked a Nissan Qashqai or similar. We got a Suzuki Vitara.
For me this is not the same category. But at the end it was important that our luggage fit into the trunk, which it did.
Hi Miroslav,
Thank you for your four-star review.
We are happy to hear that you found our team to be kind and appreciate your feedback on our service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hat alles hervorragend geklappt. Das Auto war ein Skoda. Sehr guter Zustand.
Hi Marita,
Thank you for your five-star review.
We are very happy to hear that you found our team to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The experience was very good, and the lady spoke perfect English, so all of my questions were answered. I can't complain anything besides that I wish all the windows are tinted because the sun really burns while we were driving.
Hi Tzuang,
Thank you for your five-star review.
We are delighted to hear that all of your questions were answered.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great customer services, friendly, no hard sell, highly recommend! In particular, Henry was very helpful and professional, many thanks for the excellent services.
Hi Sonny,
Thank you for your five-star review.
It is brilliant to hear that you received great customer service from Henry.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Process was quick and simple.Agent was friendly.Very happy with the car as well
Hi Gary,
Thank you for your five-star review.
It is great to hear that you were 100% happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was hesitant to use this company as I hadn't heard of them but took a chance and was not disappointed. I got a great car with lots to choose from and no problems at all. The only issue was that my GPS didn't take me to correct place. But this is common in Italy.
Hi Tom,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion's rates and services to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Flawless experience, starting with the online booking, received car pick-up instructions, friendly staff and car conditions. Transfer from and to the airport was a useful free service.
Highly recommend
Hi Agnieszka S,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion and that you had a flawless experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
La experiencia ha sido muy positiva. Lo tenían todo preparado a nuestra llegada a la isla. Calidad precio insuperable
Hi Lorena B,
Thank you for your five-star review.
It is great to hear that you had a very positive experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been renting here 3 times. I always meet hospitality, great service and flexibility. They go an ekstra mile to make me as a costomer satisfied. Will recommend!
Hi Heidi A,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything extraordinary, fast transfer by bus, very friendly staff
Hi Thomas,
Thank you for your five-star review.
We are delighted that you everything was extraordinary with Green Motion rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.