GreenMotionReviews 3,003

Terrible service and rude and bullying staff at Green Motion, Glasgow Airport. I pointed out to them at start of the rental a scratch on the painted rear panel on a Green Citroen3. No worries I was informed, just take a photo, which I did. However, directly beneath this on the underside of the black plastic bumper was a scrape, which was in all honesty not able to be seen by anyone inspecting the vehicle and car was backed into a fence! It was obvious they knew the damage was there as they went straight to that area! The car was driven for 47 miles in 1 week and kept in private driveway at all times. I tried to discuss this with Green Motion staff who dismissed me outright and it was obvious they just wanted to charge me an arm and leg. I urge anyone hiring from this company to photograph every area of the vehicle and also the underside as they will try and find an excuse to RIP YOU OFF! I would not even give them one star, minus more like! NEVER RENT FROM THESE PEOPLE UNLESS YOU WANT YOUR BANK ACCOUNT EMPTIED! Green Motion is an unpleasant and unscrupulous organisation and should NOT BE IN BUSINESS!

Why you should avoid this company at all costs:

I have rented from Green Motion for years and was a part of their membership program.

In 2021, I had an issue for the first time.

Well, you learn how companies really work when there are issues.

This was a very, very small issue and tiny amount of money compared to the thousands I'd spent with them.

But they handled it horribly – Ali in customer service in particular – and now they have lost me as a customer.

If this is how they handle a very small issue with a long-term customer and member of their program – imagine how they'll handle any serious issues you might have with them?

Avoid. At. All. Costs.

Leased a car from the 6th Jan 2022 to the 18th Jan 2022. First car was Hyundai Kona which has not been cleaned, had a slow car puncture and had red warning lights for brakes. I managed to get it exchanged with another one which had a puncture and I was told that i had to sort out a tyre as I had refused to take out insurance. This is ridiculous. Do these companies not cover tyre punctures? It says wheels are not covered but nowhere in the agreement does it say punctures are not covered. In any case I think I may have been given the car with puncture which is slow. The customer service is awful and this is probably due to the fact that this is a franchise. I would not rent from them again. They are a rip off... so it looks like you have a good rate rental but at the end of the day you are better off getting a car from mainstream car rentals.

I rented a car with GreenMotion through an online rental company, and it was truly the worst car rental experience I've ever had. Green Motion rented me an unsafe car - the car had a broken speedometer and tires that could not maintain safe air pressure. I realized the car was unsafe about 30 minutes into my first time driving it. I called Green Motion to notify them of the issue, and after over an hour of back-and-forth, they finally took responsibility for the unsafe rental. They proposed to offer me another rental car, but at that point, I did not trust their quality of service and safety precautions - I declined and asked for a refund. They said they could not refund me the cost of the rental, which is absurd considering the car was UNSAFE to drive.

BOOKED THROUGH BROKER WITH GREENMOTION CARHIRE FROM LIVERPOOL AIRPORT. ADVERTISED AS NO DEPOSIT. NO CAR AT AIRPORT, TAKEN BY REP 3 MILES AWAY TO GREENMOTION WHERE THEY DEMANDED £2005 DEPOSIT. REP WAS RUDE, UNSYMPATHETIC AND UNHELPFUL. WAS LIKE REP WAS WELL REHEARSED IN THIS SITUATION. DISABLED PERSON LEFT STRANDED 3 MILES FROM AIRPORT WITH NO TRANSPORT. NOT SO SMART ALEC BEHIND THEIR DESK SAID " NOBODY WILL RENT YOU A £******* CAR WITHOUT DEPOSIT." THAT'S WHAT INSURANCE AND COLLISION DAMAGE WAIVERS ARE FOR MORONS NOT SO YOU CAN SCAM PEOPLE.

The worst… deceitful and over priced
The worst… deceitful and over priced. Yes, I got a low price for renting the car. When I showed up they told me the insurance I purchased through Priceline was not valid and I had to pay $40 per day. They then went into this whole dialogue of telling me that I should pre pay my tolls at $20 a day and a complicated review of all the charges I would have to pay if I had not settled all tolls on line by the time I turn in the rental.
Total rip off / con.
Disgraceful.

Avoid them at any cost. Their business-model is SCAM, especially if you are from a foreign country (at Edinburgh airport).

I booked a car from Dalaman Airport, once I got there to pick it up, they said the car is too small! Then they didn't have a replacement! I asked for refund and they said i will get my money back in 6 to 7 days. I sent an email to costumer service after 7 days and they responded saying they will follow up.
I contacted my bank and deputed the charge but WTF? Nothing since then, I called and sent two other emails but no responses,
Never try again and I recommend you don't either.

This is super worst experience ever I had rent a car. At reception of Heathrow (actually Holidai Inn), first suddenly different type of upper grade car recommend with additional fee. I sincerely decline the offer, the reception told there is no car available which I order. Then I showed the booking evidence through rentalcars.com. And he mentioned this is rentalcars.com contract, not Greenmotion, no valid. I was arguing, and then next he recommend the additional insurance. Finally I accepted the insurance offer because I didn't time due to next appointment. Then he suggest another car which is similar type of which I made booking. What's a hell! After jump ride in the car, I noticed the alarm of low pressure of tire air. I filled up at gas station. Actually it was too low pressure, but still alarm goes on. Also window washer liquid is just water, no detergent. And no floor mat even driving sheet. Inside the car is not clean, specially front glass. It is really lacking of safety secure. Please don't select this company.

After arriving in Glasgow I went to green motion to collect the hire car I had paid for by debit card, but because I didn't have a credit card they said that I couldn't have the car.
They told me that all car companies are the same, which is a lie because I did eventually get another hire car from europcar who were very helpful and kind.
I was in total shock at the way they treated me and my family leaving us abandoned without a car when we had a 2 and a half hour journey to our accommodation.
They told me I could have the car for an extra £55 a day which is totally unfair.
There was another couple of ladies that were in the same situation of not having a credit card even though they had paid for the hire car.
I told them that I suffer from anxiety and I had to sit outside the office on the pavement because I was in shock and having a panic attack.
Green motion took us back to the main terminal with my children where I collapsed in shock in the middle of the car park, the driver looked at me laying on the floor and just drove off.
I could have been having a heart attack.
It totally ruined my holiday.
Now I'm back I've got to try and get my money back, and the nightmare goes on..

I rented a car through Priceline. Was under the impression I was getting a full size cars. You can never reach them by phone. I got there and was given a 2019 canary with slashed tires and very dirty. Then I was given a 2017 rogue with a cracked windshield that they were aware of. They had nothing else so I had to take it. I return the car. Two days later I get a call talking about oh the car has a cracked windshield I need insurance information. I'm like wtf I don't think so. You know this car was jacked up when you gave it to me. Pull that scam on somebody else.

Lured in by £50 to hire a small car in Rome for the week. So far had £102 taken off my card to inform the Police regarding a Speeding Ticket (That I know nothing off) Won't communicate with me. Absolute rip-off artists. Avoid like the plague