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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Essay to find the office in the airport costume services
It was great. Nice car and helpful staff.
Important to improve the transfer from/to the airport.
Hi Madalena,
Thank you for your five-star review.
We are thrilled that you had a great trip to the Midlands.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They told me when I was leaving with the car that I would need a sunpass. I asked if I could just pay per toll since I wouldn't be using the turnpike. They said I needed it and it was $70. I will never use this company again
Hi Hani,
Thank you for your five-star review.
We are thrilled that you found us to be very convenient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The whole process of booking the vehicle to collecting and returning was without issue, although I was surprised by the amount of per-collection documentation that needed to be submitted in advance e.g. a licence summary check code from DVLA. I collected the vehicle from the Kalamata airport office which is short walking distance from the the airport. The person I dealt with was helpful and after agreeing the previous damage we were on our way. Handing the vehicle was again without issue. The vehicle itself was a bit older than I expected, but after experiencing the standard of driving and roads in the Peloponnese, I don't think cars have a long life-expectancy. In summary, happy with the whole experience and would use GreenMotion again.
Hi James,
Thank you for your four-star review.
We are really pleased to hear that you found our website was user-friendly and that you had no drama with your rental in Greece.
We also appreciate your feedback on the vehicle quality.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Michal,
Thank you for your five-star review.
We are very pleased to hear that you liked the options for booking with us.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
Your booking system doesn't work with Safari/Mac it took me a while to find it on Chrome.
Hi Tomos,
Thank you for taking the time to review us.
We are glad to hear that you have chosen us for your upcoming rental. Our development team are currently investigating this issue with Safari/Mac and hope to have a resolution to the issue soon.
We look forward to seeing you for your rental.
Kind regards,
Green Motion International Customer Services.
Your booking system doesn't work with Safari/Mac
It was easy to book. All conditions were clearly stated during the reservation.
Hi Carlos,
Thank you for your five-star review.
We are really pleased that you found our booking process to be easy and clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
If i were you, you should stay away from this company... I do not want to add more comment! Try it if you want to be unhappy.
Perfect! Your site is very helpful. It's the best one I found
Hi Elisia,
Thank you for your five-star review.
We are really happy to hear that you found our website to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Thanks for your kind and easy website. It was really quick and easy to make a reservation.
Hi Kyujin,
Thank you for your five-star review.
It is great to hear that you liked our website.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great so far. Last time I came to Helsinki Green Motion went beyond with customer service when my dates changed and flight was cancelled. Back with GM again for peace of mind
Hi James,
Thank you for your five-star review.
We are very happy to hear that Green Motion Helsinki went above and beyond to serve you.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
My husband and I used this company & they are nothing but a scam. First of all they are not located at the Fort Lauderdale-Hollywood Airport (as shown on Priceline) but are 2 1/2 miles away in a sketchy area. Their shuttle didn't come to pick us up. When we got to their office, thanks to a friendly shuttle driver from a competing rental company, they charged us an "administrative fee" of $8/day + tax for listing our own insurance policy instead of buying theirs. Seriously? What kind of stupid charge is that? It makes no sense. They would not give us the car that we had pre-paid for through Priceline unless we agreed to the fee. So there we were, in the middle of nowhere with our luggage, no car & had pre-paid for the rental. We were stuck with the charge and they knew it. Under no circumstances should we have incurred any charges (unless there's an upgrade) when they had accepted our reservation at a stated amount through Priceline. They also tried to sell us a Sunpass for upwards of $40 when other rental companies equip their cars with one & simply charge your credit card with the applicable fee anytime you use it. Do yourself a favor and stay away from this company—they are nothing but trouble!
Pickup and return of the car was quick and easy. Car was great and we enjoyed it a lot.
Hi Juergen,
Thank you for your five-star review.
We are very pleased that you enjoyed your rental and liked the vehicle.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
-25 deg + snow in Rovaniemi(FIN), car ready, clean and warm in the parking, ready for adventures. Thanks VIP service
Hi Luc,
Thank you for your five-star review.
We are thrilled that you had a warm welcome from the team at Green Motion Finland.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gaynor,
Thank you for your five-star review.
We are thrilled that you found our team to be very friendly and extremely helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Peter,
Thank you for your five-star review.
We are delighted that you received first class service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had very good experience of Green Motion. We have always get a new car and here in Lapland we appreciated pre heated car. Last time in January outside temperature was -32C and we started our trip with warm car! Pick up of car has been quick. Walk from train was only 100m.
Hi Ilkka,
Thank you for your five-star review.
It is great to hear that you had a good experience with Green Motion Finland.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Airport office personnel are very kind and helpful. The car was new, very clean and there wasn't any problem. Price is worthy but I used a coupon code, mine was cheaper than normal. For that I'm very satisfied.
I prefer GreenMotion again, if pricing is economic
Hi Mustafa,
Thank you for your five-star review.
We are happy to hear that you found our team at Green Motion Izmir to be kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ahmed,
Thank you for your five-star review.
We are delighted to hear that you are a loyal customer and that you find it easy to locate our rental station.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.