On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The staff are very friendly and helpful. The car was clean and new. The pre authorisation hold on my car has not been released after nearly a month.
I prefer everytime greenmotion because last time, perfect customer care and super clean cars
I'll talk about greenmotion to my all friends
Hi Oguzhan,
Thank you for your five-star review.
We are very pleased to hear that you received excellent customer car from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was really good. Staff was there even though I arrived almost midnight. Return was easy. Car was nice and new. Very satisfying.
Hi Falck,
Thank you for your five-star review.
We are thrilled that you had a really good rental with Green Motion Helsinki Vantaa.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was okay, my poor experience is because of false information given at time of pickup. When I arrived, the counter assistant told me for £34 I could have unlimited mileage and reduce the hold from £1200 to £200. I agreed to it, because why not - it would be cheaper than the potential 100 miles I was considering going over and while I wasn't worried about the hold, it would be nice. When the charge came at the end of pickup at the counter, it was £200 more than planned so I asked right then why the extra charge. The clerk told me because I hadn't prepaid for my rental and showed me the paperwork showing no payment.
My mistake was not immediately calling my credit card company. Expensive lesson learned.
It took a lengthy discussion with customer service after returning the vehicle to learn that it was not £34, it was £234 to upgrade to unlimited mileage and lower hold and that I had in fact prepaid for the rental.
It was a very upsetting and deceitful experience. And I'm out a lot of money because the counter clerk directly lied to me about the costs and fees I was incurring.
Car immediately available and super fast return. In and out customer service excellent. Shuttle van available immediately at airport and return.
Hi Crafton,
Thank you for your five-star review.
We are really pleased that you found our customer service to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The guys are good in the office and the parking. Both could speak OK English which is not easy to find in Turkey
Hi Khaldoun,
Thank you for your five-star review.
We are delighted that you were able to communicate with our team in Green Motion Turkey.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everyone I dealt with was fantastic, and the rates were also great. I am giving a four-star rating only because the interior smelled of cigarette smoke and was filthy.
Hi P V,
Thank you for your review.
We are glad to hear that you found our team to be fantastic. We sincerely apologise that the vehicle was not up to our usual high standards on this occasion.
We hope that you will rent with us again in the future.
Kind regards,
Green Motion International Customer Services.
Много съм доволен от представените услуги. От сега нататък това ще е моя партньор за автомобили под наем в България. Обслужването беше на европейско ниво
Hi Tsvetil,
Thank you for your five-star review.
We are really pleased that you enjoyed your rental with Green Motion Bulgaria.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kenneth,
Thank you for your five-star review.
We are really pleased that you found our processes to be smooth and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Voiture très propre et très récente, disponible dès notre arrivée.
Restitution de la garantie sur la carte de crédit très rapide.
Personnel très professionnel.
Hi Mohamed,
Thank you for your five-star review.
We are delighted that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi L S,
Thank you for your five-star review.
We are thrilled that you like our team and vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was fortunate to have a brand new car which performed well. The team were friendly and eager to please.
Hi Kieran,
Thank you for your five-star review.
We are delighted that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Better price. Easier to deal with. Only car rental I will deal with when availability
Hi Harris,
Thank you for your five-star review.
We really appreciate your loyal custom.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly professional staff. Good car. Just the bus stop for getting to rental was not very clear.
Hi Gina,
Thank you for your five-star review.
We are thrilled that you found our team to be friendly and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We got a nice car and as a bonus the car was pre heated. A nice touch when in Lapland
Price was as we agreed, so all fine.
Hi Robert,
Thank you for your five-star review.
We are really pleased that you were happy to find your car was preheated.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My overall experience has been quite good apart from post rental. I returned the car in the same condition as received and was told by the collecting agent all was fine with the car. Over 3 weeks later I'm still waiting for my insurance refund £381. Any other car rental firm I've used return the deposit within 2 weeks.
A really friendly and helpful team in Stansted. Easy and fast processing, no waiting time, easy return with a smile.
Hi Lars,
Thank you for your five-star review.
We are really pleased to hear that you found the team at Green Motion Stansted to be really friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and easy and free upgrade great service and very friendly and efficient
Hi Richard,
Thank you for your five-star review.
We are thrilled that you received great service and enjoyed a free upgrade.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruno,
Thank you for your five-star review.
We are really pleased that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.