From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to use, well described, good use of option windows, would recommend.
Our third time booking and green motion are always easy to work with.
Hi Steven W,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you always have a great rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Arrive late at LArnaca airport, contact person was very helpfull and polite, quick service, detailed explanations and car handover. Very nice and new car, better that expected.
Hi Dushko T,
Thank you for your five-star review.
We are delighted that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff member at reception was horrible and yelled till I cried and another customer stepped in. To demand he stop. The next staff member was lovely and car great so I'm returning in hope different this time :)
Hi Penni E,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
We are delighted that you have decided to rent with Green Motion again and hope that you have a great rental with us.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Difficult to arrange pick up on arrival at Gatwick, otherwise everything was fine.
Hi Giles C,
Thank you for your four-star review.
It is great to hear that you found our Green Motion team to be pleasant. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always available, great customer service easy process, I use them regularly for cars and vans
Hi Maja P,
Thank you for your five-star review.
We are delighted that you always receive great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Superb as always. Everything was easy from pickup to drop off, no problems at all, and all the staff were pleasant to deal with. Top stuff as I have come to expect.
Hi Rhouri M,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you always have a superb rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I always book through Green Motion and never had any issues, good cars and not bad prices
Hi Laimonas M,
Thank you for your five-star review.
We are thrilled that you received amazing service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No issues with green motion, they've always been honest and fast!
Hi Giancario R,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All the staff always helpful and welcoming. Straight forward paper work.
Easy booking Service. Well Maintained Cars. Friendly staff (Heathrow Holiday Inn). Overall Nice experience. This is my fourth booking and never have had any issues.
Hi Wasantha W,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our first experience was not good. But then onwards it was good overall. Nice friendly staff in Heathrow Collection point
This place has cars available on site. The staff was nice and the check out of the vehicle was quick, also dropping it off.
Hi Alma S,
Thank you for your five-star review.
We are very happy that you found Green Motion's prices to be affordable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Only finland rental was not good, bosina is good. Poland I had a problem and you solved fast! Hungary was good but the plate issue was a problem they did not tell me "O" as a letter or "0" as number so I got ticket for that, but they help me to pay the ticket
Hi Turgay D,
Thank you for your four-star review.
We are extremely happy that our Green Motion team were able to help you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was fine, hope I will have a good car.
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Hi Bedrettin S,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I would give 5 stars if it not for the fact that we had to walk back to the airport when we returned the car because the shuttle service wasn't working. We were told to be at the station at 8am to go with the very first shuttle. We arrived a few minutes earlier than that even and were told that the driver would only be there at 8:30 am. Which woud not be possible for us to wait because of our flight. Everthing else was perfect and everyone was more that nice to us.
Hi Catarina S,
Thank you for your four-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you found our team to be nice. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The operator was very efficient, very easy understand what the different options were, no stress. Very happy to rent the car knowing that I was covered for everything individuality of a problem.
Hi Margaret G,
Thank you for your five-star review.
It is great to hear that you received excellent customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good service. Very friendly staff, ready to assist always.
Hi Mehman Z,
Thank you for your five-star review.
It is great to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was good. Staff very friendly and helpful. Did not have any problem.
Was a bit hard to get hold of the agency but after that pick up was easy and smooth. Clean and nice car!
// Thomas
Hi Thomas L,
Thank you for your five-star review.
We are thrilled that you had an easy and smooth rental with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was satisfied with my previous car rental. I hope I will be satisfied this time too.
Hi Azat B,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
The lack of a physical plastic card (in this day and age) cost me an additional £180 pounds to my £109 car hire. I will never use this company again. They were not prepared to be flexible to take credit card payment despite all the details that were available. The excuse was they had to put the card in the machine... telephone bookings do not put cards in machines. Pathetic, and left with a feeling of being conned. Additionally, I never got the car that was described. I ended up with a car with smaller capacity for seating and luggage than the one that was described in the booking. As I had only two passengers (not 5 as described in car hire). I had to fold down the rear seats to fit in the "two" (not three as described) pieces of luggage. A shambles of an experience.
Hi Hugh B,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter H,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.