Greek GearReviews 62

I ordered one sweater (stock colors, no upgrades,) on March 26th, they had not even processed my order until April 2nd, for a rush order that was supposed to arrive in 3 days! Customer service just sent me a FAQ link! Don't trust them.

There's no phone number to reach them. They say that they will respond to emails in 24 hours and they don't. (I contacted them 3 days ago and haven't heard from them or been able to reach them). I also placed my order a week ago and it still hasn't shipped. I would not order from them again

I would not recommend doing business with this company. They remove any negative reviews from there sight. And they will drag out the return process. They sell items that are not as pictured and quality is sub par.

We ordered three items for a Christmas present for our son. All three items were sent to us in one package. Two items were the correct size. The third item was supposed to be a size adult large but they sent a youth large. Obviously our 6 foot tall son would never fit into this. When I emailed the company to exchange for a correction in size because it was their mistake, they said the item could not be returned because it was "custom" due to the Greek letters on the item (boxer shorts). They offered a 33% discount if we ordered another pair. WHAT? I told them it was their mistake and they should make it right, but they ended the email conversation and never responded back. So now we are stuck with a pair of boxer shorts made for a 10 year old sized boy. DO NOT ORDER FROM THIS COMPANY! YOU WILL REGRET IT!

I ordered one item for 39.94 on 12/26/20. There was a double charge on my credit card. When I brought to the attention of customer service I was told to take it up with my bank although they only found one order in my name, address and email. I did not authorize the second charge but they do not take responsibility for the error. I even sent a screen shot of my bank statement showing double charge. They say it's my fault.

No pride in their work and no quality control. Ordered a hoody with customized greek letters that looked nothing like the website photo when it arrived. Letters improperly aligned and asymmetrical. The fabric of the sweatshirt is of cheap quality, pilling without wear. No resolution through customer service. Said I could order another one at a discount. Are they crazy! DO NOT ORDER FROM THIS COMPANY! Will dispute the charge through my credit card company.

I communicated with Amber at Greekgear that I needed my item shipped to me on a certain date. I paid an enormously amount extra for the shipping only to not receive my item. I actually just checked the tracking on the item and it's not due to ship for another 2 days. I just wish these people were honest about shipping before I paid for the items. Secondly, there is no live customer support, you only receive one liners from someone behind the computer. Very disappointing to say the least!

I ordered an AKA Life Member (supposedly metal) car tag. What I received was not what was pictured on the website. I specifically order the tag because it would show my registration decal. What I received was totally different and very flimsy. I thought it was plastic and had to go back to the website to see the description. I will be sending it back but was informed that I would incur a 25% restocking fee and would have to pay to send it back. For what?! You sent me a tag that was not made correctly AND it bends very easily, so it can't be "metal". I will never order from this company again! I only wished I had read the reviews before I placed an order. Looking at the other reviews it seems others have had the same experience. I'm trying to figure out why they are still in business which such poor customer service. To top it off I have pictures to prove my claim which will not upload due to pixel size. I've tried to adjust them with no luck.

I ordered 3 products from this company for my daughter in celebration of her pledging a sorority on 8/22/20. It appeared the ship time was 7-10 days at the time I checked out, which seemed fair. I was notified on 8/27 that the color of shorts I ordered were on backorder until January so I had to choose another color. My daughter did not end up receiving 2 of the 3 items until 9/16 and the XL t-shirt appears to be a youth or toddlers shirt (image attached is their shirt next to another XL t-shirt she has. Also come to find out via the packing slip and no other form of communication, the shorts in the new color are on backorder until mid-November! Now I am challenged with reaching someone from this company. They do not respond to the "text only" number, or emails, or online. I am beyond disappointed! NEVER, I repeat NEVER order from this joke of a business!

I've had to order from them a couple times. My first order they sent me completely the wrong thing, I'm talking the wrong fraternity's letters even. I paid for rush service and 2 day shipping (this was over $50 extra) and they sent me the replacement articles standard shipping. It took a week for them to ship the replacement even. Customer service was rude and didn't listen. They told me to email them pictures, which i did. It took them 3 business days to answer. I paid for rush service. I've never worn what they finally sent me, I got it almost 2 months after the event that happened 2 and a half weeks after my order was placed. Yep, that's right, 3months to get me my correct items.

Next I ordered a graduation stole. On the website it says $29.95 but that's not for the stole that's pictured. That's for something else that's brown apparently. To get it like the picture is an extra $10. Then to get it sometime in the next month is another $16, then to have shipping be less then 2 weeks it's another $20.2 day flat rate FedEx envelopes are standard $6. That means they make an additional $14 on shipping, just taxing you. My order was just $80 for something the site says is $29.95. Just stay away.

ORDERED SEVERAL ITEMS FOR MY DAUGHTER ON DECEMBER 18,2019 AND THEY CHARGED MY CREDIT CARD AND NEVER DELIVERED THE ITEMS. THEY CLOSED FOR 2 WEEKS AND WHEN I CALLED TO CANCEL THEY REFUSED TELLING ME THAT THEY WOULD CHARGE ME A RESTOCKING FEE! I SAID IF YOU HAVE THE MERCHANDISE COMPLETED THEN SEND IT AND THEY REFUSED TELLING ME THAT THEY WOULD SEND IT ON JANUARY 6TH. THEY ARE LIARS AND THEY TAKE YOUR MONEY AND REFUSE TO SEND YOU THE MERCHANDISE