Great Clips

Always friendly and provide great service! Also provide what we ask for. We definitely return for the service.

I made an online appointment at the green hills nashville location to get my hair cut on wednesday at approximate 2:07pm. My computer showed there was a 35 minute wait, so i arrived at the location approximately 2:45pm only to be told by the ONLY hair stylist still left in the building that SHE WAS CLOSING GREAT CLIPS in order to pick up her child at school, that the other hair stylists had already left to pick up their children at school, and that i would have to come back another time! The location showed that there were more than a dozen names waiting for appointments to have their hair cut, the wait time showed 90 minutes, yet all the customers were kicked out?

I told the stylist that i could not come back later. Her response was that her child is more important than great clips or my hair, and she "had to do what she had to do". I was told to leave in no uncertain terms, because she had to lock up.

Is this what great clips has degenerated into? Employees closing locations in the middle of the day despite full appointments? With zero thought or regard to their customers? No notice whatsoever... continuing to take appointments knowing customers are driving to the location to be met with closed/locked doors?

Even worse, i wrote to great clips corporate customer service about my experience on wednesday... they blew me off and said that the store franchise owner would take care of my complaint, but to reach out again in case i did not hear from him that day

I wrote to corporate customer service again on thursday saying no one reached out... they gave me the very same run around... contact us tomorrow if nothing has been done yatta yatta

I wrote them again on friday... still the same pass the buck... who cares? Attitude

The corporate fat cats at great clips have become fantastically wealthy and transformed great clips into a $2 billion company, but they could care less about the little guy who are contributed to their $$$multi-million dollar salaries

I Went to Great Clips@ ******* Westheimer Rd Houston, TX ******* today (09/22/2018) with my 18 months kid and clearly told them that its first time haircut for her, they wrote down our name on paper and asked us to come back after 20mins, when we return after 20mins, they said oops, i didnt check-in you guys in computer and wait another 30 mins after waiting another 30 mins they called us and after making my 18 months old baby sat in the chain and they they put on sheet on her i told her again that its her first haircut and will make it quick, then the lady went inside for few more mins and after came back she is chatting with another colleague and helping another customer with her colleague, when i asked called her and said mam its her first time and she may not sit in chair as she is already crying, then came very rude and removed the sheet from my baby and asked us to leave as we cant wait for her. Very rude of her. She really dont know how to talk with customers. Worst experience i ever had. She should have told us to wait few more mins or ask her colleague to help her if she is more interested in the hair cut of other person than her own chain, I'm never going to return to that saloon. If Great clips is going to keep her emplyeed you are going to miss even more customers. DONT GO to GREAT CLIPS in this location.