Great Clips

I had a deeply disappointing and discriminatory experience at the Great Clips located at 4030 N Hwy 29, Newnan, GA *******. This location appears to have a double standard when it comes to the services they offer to Black women. While they offer perms for Caucasian women, they do not provide equivalent services for Black women. I visited this location seeking a roller set—a basic and common service. Although I brought my own rollers and the stylist was willing to complete the service, the manager told him he could not do my hair. The stylist expressed discomfort, saying he wouldn't ask me to leave since I was already there, but ultimately, the service was denied. When I asked the manager why services were being offered to one race and not another, she simply said, "That's just the policy." She identified herself as the manager and directed me to customer service. After calling, I was told the owner would contact me. When the owner reached out, I explained the situation. She told me they only offer perms and could not accommodate my needs. She also claimed she would discontinue perms for Caucasian customers entirely. However, when I returned a month later with my mother and son for haircuts, I witnessed a Caucasian customer receiving a perm—clearly contradicting her statement. This experience was frustrating, hurtful, and discriminatory. It's clear that Black customers are not treated equally at this location. I will never support this Great Clips again, and I hope they reflect seriously on their policies and practices.

My wife recently visited this Great Clips and had an extremely disappointing experience with one of their hairstylists, Meredith. Throughout her visit, Meredith repeatedly made derogatory comments about my wife and the way she smelled (note: she was freshly showered), who, it bears mentioning is an Indian woman.
Not only were these comments disrespectful and hurtful, but they were also racist micro-aggressions that have no place in a professional setting or in society at large. It is unacceptable for any business to tolerate or condone such behavior from their employees.
L urge Great Clips to take immediate action to address this issue and ensure that all their staff are trained to respect and treat every customer with dignity and professionalism, regardless of their background. It is 2024 - DO BETTER.

Location: Mackenzie Point@ Shrewsbury, St. Louis, MO *******

Received haircut on 1/17/24 from Tracey at great clips at ocean isle beach. Tried her after several great clip stylists over a period of time. Once found I have stayed with her. I like that she listened and delivered cuts that i requested. Have referred her to friends and have been thanked many times for referring them to tracey. Tracey is very friendly and very much a professional stylist. Can't say enough about how great I think she is.
Diana g

I have gone to Great Clips for quite some time now, over 5 years. They are not the best but with the basic plain hair cut I get their ok. I have never gotten bad treatment from the stylist or really no bad cuts. I do like the online check in app because it saves me from having to spend time waiting when I could be doing useful things with my time. I have seen some comments about other not liking it because people go ahead of them but really if I check in before you arrive and your name comes up before I get there you will go before me. So it still falls within the first come first serve concept. But all in all for the less experienced stylist they mainly have their for me they are ok. If you want more than that you will want to go to a place that had more experienced personnel.

Okay, I travel here and there on a regular basis.

Spending time in various locales requires having back-up services for hair -- especially in a pinch.

My stylist away from my homebase is Mariah at Greeat Clips. She understands my long hair and knows how to treat it carefully and gently. I see her maybe twice a year for a trim and deep conditioning/shampoo.

After my treatment she blows it dry.-- then twirls like a skein of silk.

This is such a treat, as well as affordable.

Great Clips also has its own line of "product."

Four stars for you, Mariah and Great Clips.

Be sure to be on the look out for their regular promos and discounts.

Used the online check-in - perfect! 0 Wait time, head to the Salon (message says) I live 5 minutes away. Drove straight there. One walk in right before me. I was then told they didn't know how long of a wait time to wait in my car and they would get me. 20 Minutes later, I went in to inquire why I was told 0 wait time and now waiting on several people before me. Very rudely told me that they got there before me. I cancelled my appointment and will not go back to this location. The whole idea of on-line check-in is not to wait.

I made a website appointment and it said I had 45 min. I came at the exact time and the rude 1 stylist (only present) said I had to wait another 25min. I walked out. This was at the Cherry Hill, Westland, MI salon. I will never schedule online again, because obviously that doesn't work.

Have been going to Great Clips for a few years now and have to say the online check in is the best idea the Coiffeur has come up with. It truly saves me alot of time even though there is sometimes a short wait to be seated I can usually be in and out lickety split.

Joseph was my daughters hair stylist today. I am not happy with the way he kept saying my daughter is lying.he was very rude and will never go back to this location again.

Why is it that every time I go to this@$$ place I get my haircut messed up how are you not out of business? Okay, so when I went to the function to stand on bidness I had this decent barber who said he gonna hook me up and then he looked at me like he tryna get a piece I thought I was in GTA the way he be tryna kiss me but it's alright told him I don't swing that way. After I told him that he just looked at me like this he tryna get down to bidness.

... After being a customer for over a year I've decided to go elsewhere. Seems every time I go in to get my hair cut, no matter the time of day, I have to wait an hour because they are always short staffed. Not to mention being bumped by people who log in online. I'm physically in the building they aren't. Having ran my own business in the past, I can honestly say you don't treat your repeat customers like garbage. It's bad business practices

Have been going to Great Clips for hair cuts at least 12 years now and have very few complaints. I love the electronic signin they have... it tells you what the wait time is before you check in and that will let you know whether or not you want to wait for another day. You very seldom get the same stylist so the cuts can be a bit different as each has his/her own way to cut, but no problems for me so far. I have never gotten anything but the cuts so cannot tell about the other services... prices are good.

I would give 0 stars if that was an option. I have been here several times with Lori cutting my hair... always an amazing job. I went in yesterday to have my hair cut for an upcoming special event. I was informed that Lori was off but was assured that she was an expert in the cut I wanted. After seeing quickly as she moved the mirror around... I needed to leave before I lost it! The back of my hair was very short uneven choppy but just on the left side, long strands all over! The cut was not even close to the picture I showed her.
I had to stop to get gas on my way home. While crying my eyes out pumping gas. I was approached by a lady who said " oh honey you must have grandkids who cut your hair while you were asleep"... uh no ma'am it was actually cut by a licensed professional!
This stylist needs to loose her job and seek more schooling! This was the WORST hair cut I have ever got in my almost 50 years of life. Now I have a haircut as short of a man after I had a very good stylist try her best to fix it when i went in with hair to my shoulders! THanks for making me feel so special an have to attend my special event looking like a man!
I have never in my life cried so much. Yes it will grow back but not for month and months and before my event.
She should have to pay for extensions to put my hair the actual length I ask for!

Penny at Cobblestone-Elkhart is the Best. Makes you look good & does it the way you want it done. You don't even look like you just got a haircut. Perfect

You couldn't ask for a friendlier place to get a haircut with one of the best stylists, "Mona" Try it.