Tanvi G.

I Went to Great Clips@ ******* Westheimer Rd Houston, TX ******* today (09/22/2018) with my 18 months kid and clearly told them that its first time haircut for her, they wrote down our name on paper and asked us to come back after 20mins, when we return after 20mins, they said oops, i didnt check-in you guys in computer and wait another 30 mins after waiting another 30 mins they called us and after making my 18 months old baby sat in the chain and they they put on sheet on her i told her again that its her first haircut and will make it quick, then the lady went inside for few more mins and after came back she is chatting with another colleague and helping another customer with her colleague, when i asked called her and said mam its her first time and she may not sit in chair as she is already crying, then came very rude and removed the sheet from my baby and asked us to leave as we cant wait for her. Very rude of her. She really dont know how to talk with customers. Worst experience i ever had. She should have told us to wait few more mins or ask her colleague to help her if she is more interested in the hair cut of other person than her own chain, I'm never going to return to that saloon. If Great clips is going to keep her emplyeed you are going to miss even more customers. DONT GO to GREAT CLIPS in this location.