GrailedReviews 92

I am writing to appeal the ban that has been placed on my account for alleged fraudulent activity. I would like to strongly deny any wrongdoing on my part and state that this ban is wrongful and unfair.

I understand that Grailed takes fraudulent activity very seriously and I fully support the efforts to maintain the integrity of the platform. However, I can assure you that I have never engaged in any fraudulent activity on Grailed, or any other platform for that matter.

I would like to request that you review my account and the transactions in question, and provide me with any evidence that led to the ban. I am more than willing to cooperate with any investigation that may be necessary, and I believe that my account activity will prove my innocence.

In conclusion, I would like to respectfully request that you remove the ban on my account and restore my access to the platform. I am a responsible user and I value the community on Grailed. I look forward to hearing from you soon and thank you for your time.

Grailed Name: ROOK

I have been selling on Grailed for 4 years. I also sell on Poshmark, Ebay and a few other niche sites. Grailed by far has the highest percentage of scammers and in general caters to bottom feeders. Additionally Grailed as a company cannot seem to find a balance between serving buyers' needs versus sellers and are constantly putting into place "fixes" that balance way too far to one side and in effect creating new problems. Their customer service has also declined badly in the last year. They used to have thoughtful replies and you got the sense they were actually reading your concerns and now it seems most replies are lazy copy-and-paste jobs. I used to have a few hundred items on Grailed and now I am slowly winding down my business on the site.

Don't' do business with these clowns or anyone without a real phone number. They won't be in business much longer.

As a seller been selling in this app for more than three years with more than 1500 sells and 8.5 stars reviews as a seller I had worst customer service experiences there is a guy name Michael he is one of the team members every time I have an issue with either the app or sale and Michael is the one taking care of the problem dude will just straight up ignore emails and never respond back as a customer service that is just horrible. My account has been shadow banned for almost two years now I've been accused for violating code of misconduct I emailed them that this must be incorrect cause my page was clean and they should investigate and never had them back and the guy who was taking care of my situation was Michael he just straight up never followed back I deadass kept emailing for almost a year straight and never received any response I ended giving up because I was afraid I was gonna end up getting banned. But this is just terrible.

I purchased a pair of shoes listed a "great condition" and "no damage", but when they arrived, they were falling apart and had horrible spray glue repairs with over spray everywhere! The listing images were purposefully hiding the damages. When I attempted to return them, the "grailed team" told me I needed to work with paypal to resolve the issue and they would/could not do anything for me.

First, paypal was setup with grailed so the purchase was under a subscription, so I was charged twice. I was able to get the second charge resolved.
Second. I fought with the seller and pay pal for two months and would not pay for return shipping. They closed the case with no resolution for return shipping. I tried contacting grailed to get help multiple times per month with sometimes no response, other just saying "let us know what paypal says"

Grailed FINALLY got back to me 3 months later saying they would cover shipping, but "since paypal already closed the case, were not going to help you anymore. "

This company is not trust worthy and does not back up their customers and act as if they're not responsible for dishonest sales. Do not use this platform.

0 stars is merited, here. You should never used Grailed. Their customer service is nearly non existent. When you have specific issues, they send templated responses and it's extremely hard to resolve an issue. This is known from personal experience. I have been requesting to delete my account and no one wants to help me for 5 days. I have been emailing and emailing customer service. I tried to call their headquarters but to no avail. I tried to email their employees (yes, their employee emails are listed if you look) also to no avail. I want my information to no longer be in their database. They send me templated responses instructing me to download the app and delete my account that way. This means that I have to approve all the permissions that the app is requesting on my phone. Consequently, this means that Grailed can make even more money off me from selling my information to a third party once I download the app and allow these permissions. I'm not stupid. They refuse to help, now.

One friend told me that they took 11 months to refund him 1700$ for a pair of shoes that they inaccurately identified as authentic. If you like headaches and frustration and high selling fees. Grailed is right up your alley. I have spoke with many others and digital authentication is like 50% accurate. So, enjoy buying knock offs.

Do not trust this site. The merchandise is horrible, service even worse. There is no service.
It seems to be a scam. Prices are extremely high, outrageous. The item I got was filthy and had
A huge spot. Received no help in making it right. DO NOT SHOP HERE!

Grailed customer services don't give a single $#*! about your opinion, they don't care about the problem and will do what they want. Even when they are wrong about something they are still better ;)

I bought something from grailed, a few days later, the card I used had a few small purchases at Nike and other places. They steal your card. Do not trust it.

Hello when i search for jeans or sneakers I always use the settings so it only shows jeans in my sizes so after checking those 32-33-33 waist boxes i push show results and it shows me all the jeans that fit for should fit...why was one sellers size 36x34 on my results i don't know...but when asked for a refund I was refused...even after explaining im on permanent disability and only have $588 a month and he's not gnna refund me $35 for a pair of jeans that don't fit me. ITS NOT RIGHT! AND I WILL BE LEAVING MORE REVIEWS AND CONTACTING THE BETTER BUSINESS BUREAU!

I am in shock of GRAILED experts rule genuine items out and fake ones in! I am seriously wondering what kind of platform I gotten myself into …

The whole website is full of scam! Dont put your precious doh into their fake business

If you're looking for psychotic sellers, abused goods that rarely match the claimed condition, a company that won't even allow sellers to simply issue a refund, customer service so ignorant they ask for screenshots when your claim begins from the purchased item? Look no further.

If you're into a "customer service" team that tells you to call PayPal at best, and losing more money on awful sellers than you would have spent buying new at full retail? This is your spot.

Grailed is a bad joke and buyers are the punchline.

They have high standard you get paid right away they staff gets back to you quickly and read your email they don't use bot

This site definitely false advertises their refund policy. It's isn't clear that their refunds aren't guaranteed and is based on the sellers discretion. I highly recommend you DO NOT make any purchases on this site because these are greedy individuals trying their best to make money & they take advantage of the sites policy.

Grailed.com withdraw from my debit card $19.06 repeated 63 times before I called the bank to stop the transaction. Of course, I did not buy anything from them. This company is a thief and scammer, don't even give any of your information.

The site has no human contact number. The sellers don't respond at all. Ordered a jersey a month before an autograph signing. I purchased from customer in New York state where I live. After two weeks and the item hadn't shipped I messaged the seller if not going to ship the item by a certain date cancel the order. No response from the seller after 3 weeks tried to call Grailed no number to call. Used contact information to cancel the order no response again. A month after the autograph signing had happened the seller sent it. I got billed full price for item I will probably never open thanks again dirtbags!

The Grailed site guarantees buyer satisfaction if a seller lists an item that does not match what you received. The item I got initially didn't fit so I tried to resolve with seller. As I figured it could be resolved I pack it up then I noticed a visible stain on back leg. The listIng had the stain but it wasn't noted. I sent several pics Grailed asked for and kept coming back to me 3x asking for more pics. Finally I gave up. Buyer satisfaction NOT guaranteed. Beware! These luxury second hands get an F grade. EBay has much better customer satisfaction!

Froze my account after I had the "audacity" to complain about a clearly and empirically poorly described and quite possibly tailored/altered garment.
Garment described as 52R... arrived as 54R. Sleeves 14cm shorter than sizing suggested.
Fortunately PayPal agreed with my argument.
Avoid Grailed at all costs.
Stick to Vestiaire...
Horrible, protracted, online shopping experience.