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Review of Grailed

Grailed reviews

Is this your business?
5 reviews
New York, New York 10012, United States

5 Reviews From Our Community


All Reviews

3 reviews
2 helpful votes

I love buying men's streetwear from this site because it is has a great selection and overall I think the site is more hip than ebay. I've found a lot of good deals here and will continue to use it into the future!

1 review
5 helpful votes

Honestly for people that are looking for certain grailed this might seem like the right website but once you realise how bad their customer service and support really is youll stay away as far as you can.

1 review
1 helpful vote

AVOID LIKE THE PLAGUE. Purchased a pair of Givenchy sneakers but instead got women's underwear made in Romania. Complained to Grailed and they *banned me* because the UK tracking number on most of the pics did not match the US! Surprisingly, for a website that posts internationally, their incompetent and ignorant staff don't know that whenever a package arrives in another country it gets a local tracking number. In any case, I sent a photo of the US postage on the package and they still banned me. There is not a phone number you can call and it is different people replying to you so no one owns the complaint. Didn't get a refund so lost $320. NEVER AGAIN! GRAILED IS A SHAM!

5 reviews
5 helpful votes

Grailed is a marketplace for menswear of all kinds although with a streetwear root. With few exceptions most of the users are individual buyers and sellers of new and lightly used clothing. The concept isn't new but Grailed is the first menswear only marketplace and the largest of its kind. It's very easy to set up an account to begin buying and selling, which is enabled by PayPal. Grailed aims to create a community environment for its users, allowing users to communicate with one another and comment on its editorial contents. All of these set it apart from eBay alike.

As a result it draws both professional and casual sellers, coveted pieces, and high purchase intent buyers, which generate high traffic and transaction volume. Seller fee is 6% of the selling price plus PayPal fee, totalling about 10% of selling price.

I post listings on Grailed, eBay, and Styleforum since 2015. Grailed has generated a great deal more traffic and sales. Like on any marketplaces you may encounter scammers or dishonest sellers, so both buyers and sellers should be aware of their duty of care before making transactions. Upon dispute buyers and sellers should first try to resolve between each other before contacting PayPal and Grailed. I definitely recommend Grailed for both menswear buyers and sellers.

3 reviews
7 helpful votes

Grailed is strictly for menswear. What I like about it from a seller's point is that it has three levels to list your items: Grailed (the highest) to Core (the lowest). Core is for Ralph Lauren, Levis, those kinds of brands. Grailed is for the $300 t-shirts! and $1000 Athletic shoes; Jeezys.
The Good:
From a seller's point, I like the ease of listing items. I like the way my items look in photos. I like that they have a low % fee.
The Not so good:
But on the opposite side it seems lately the site has really been MIA. No traffic. I sold a couple of items within a month, and since then nothing is looked at or sold, so I think the owners and staff have taken a vacation and may not be working the site. They could also take a hint from Ebay and send out tips & announcements, letting the sellers know if their listing needs improvements.
It also seems to want to be an international site, doing a lot of business overseas, esp. in Asia. I'm not sure if they filter the sellers and care if they are selling knockoffs and pirated goods.

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