Mr. Cellophane H.

Tried Grailed for the first and last time this month. Seller sent the incorrect item and when I made them aware they wanted me to ship the item back and THEN they would ship the correct item once they received it. I told them they could put a return shipping label in with the correct item and I would send it back to them when I got the item I purchased. They said that wasn't possible so, I told them I'd just keep the item I have no use for as its easier and cheaper for me to eat it than print, pack, and ship a package from the post office. Then stress out while I wait for a resolution and most likely, mourn my lost dollars, empty hands, and unawnsered requests for resolution in the end. They then said the item they sent was much more expensive than the item I was meant to receive and they would PLEASE like it back. So I told them to send the correct item with a return label. To which I was told again but in a more elaborate fashion that it was impossible due to software and I needed to not make it a bigger deal out of this than it is. I then repeated myself one last time saying, if you want your item send mine and I'll return it to you, otherwise consider that item gone to you and I'll eat the money I paid you for an item you never sent. They then told me how ignorant I was and that I was unable to conprehend english and that I should get a family member or friend to help me understand why it was impossible for them to send a return label with the item I purchased. I stopped talking to them at that point. Reported their conduct to Grailed but after reading these reviews I just deleted my account. Just awful. NOT RECOMMENED, IN FACT, RUN FOR YOUR WALLET!