Grace Callie Designs

I ordered gifts for 14 daughters and granddaughters. They made their selections which were myriad and diverse. There were a few glitches from the Chinese responders, but the staff were so wonderful in taking care of the errors, ordering the correct items. It does take time to receive the orders, but the results are so salutary! Thanks, Grace Callie!

I ordered the large Outlander bag. It was large than I expected, but was perfect size for traveling. Within 24 hours of using the bag a rivet holding the shoulder strap broke. I took a picture of the defective bag and mailed all the information to GC Designs. It took a couple of days but I received a apologetic response back and the offer of shipping me a replacement bag. I will agree that their shipping is a little slow and they can be a little difficult to make contact with, but THEY DID MAKE RIGHT. I have ordered a second smaller bag also. I love both of the bags I have purchased. For those who complain about shipping I did read 4-6 Weeks for delivery and possibly to be shopped from China. About the color, again I read colors will be faded and may vary from the picture. I wanted a distressed look canvas bag and got what I expected. I have had my small bag about one week now and love it. I hope the bag is well made because I plan to use it for a long time.

I purchased a purse which immediately fell apart. I was on vacation when this happened so when I returned home I contacted the company. They replied that they would be sending out the parts for me to repair the purse. I told my hubby that it will probably take a couple months to receive because it had taken so long to receive the purse. By the rating I think you've already figured out that I never received the parts and they ignored every attempt of communication. I looked up on line their return policy and found it to be 30 days. It seems to me that they were just stringing me along to get past the 30 days. Save your money, time and the resulting headache!

I purchased an anklet that was plastered all over Facebook. The anklet took over 3 weeks to arrive because it was being shipped from China. Even through their website states your shipment may come from China or NJ. I doubt any are shipped out of NJ. I wore the anklet twice and it broke! I emailed them on 7/16/2018 and told them it broke. They asked me to upload pictures of the broken anklet (really?). It is now 8/10/2018 and I have yet to receive a replacement. Buyer beware - stay away!

I ordered a necklace on May 3 2018 and never received it. I emailed them never got a response. I called after searching the internet for a phone number and did have someone return my call. They were very sorry and said they were looking into the issue. Another three weeks went by and I called a few more times. I then called one last time telling them I was going to charge back on my credit card. I just today June 25,2018 got a phone message saying they are refunding my money and please do not charge back on my credit card. They did not offer me any explianation or compensation. This company is not worth buying anything from.

So different than what I saw in the pictures. I hate this type of advertising. I expected a good looking, stylish bag. All it is, is a huge tote. So disappointed, as it looks nothing like what they pictured on IG or any of their advertising sites. I'm not even going to bother sending it back, as I see all of the reviews from others where they couldn't get in touch with the company. I'm just going to dispute it through my charge company.

I ordered a purse and wallet well over a month ago for this company that said its in New Jersey. Why then are their products from CHINA? They are unresponsive, I still didn't receive the wallet but the quality of the purse is SO BAD I want to return it. Except by reading these reviews they will never give me a refund anyway. I am so mad I didn't read reviews, I ALWAYS do! But I just fell in love with this purse and though since its in the US it would be easier to deal with. I quit ordering anything from China because it never looks like what you ordered and its impossible to return. I got duped, please don't do the same. Run fast don't order from them!