M G.

I ordered the large Outlander bag. It was large than I expected, but was perfect size for traveling. Within 24 hours of using the bag a rivet holding the shoulder strap broke. I took a picture of the defective bag and mailed all the information to GC Designs. It took a couple of days but I received a apologetic response back and the offer of shipping me a replacement bag. I will agree that their shipping is a little slow and they can be a little difficult to make contact with, but THEY DID MAKE RIGHT. I have ordered a second smaller bag also. I love both of the bags I have purchased. For those who complain about shipping I did read 4-6 Weeks for delivery and possibly to be shopped from China. About the color, again I read colors will be faded and may vary from the picture. I wanted a distressed look canvas bag and got what I expected. I have had my small bag about one week now and love it. I hope the bag is well made because I plan to use it for a long time.