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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Not that simple to navigate, but it does work well overall.
You default to delivery, to a tip, and you don't allow an obvious way to delay pick up. All in all, less than impressive.
Your online credit card system has a problem. It calls for a date of the card as MM/YY, but then will only take 3 digits. When I put in 3, as in 3/25, it says it's receiving an illegal character. Yet, in that format, it works. But this should be fixed.
For a restaurant menu on line it's nice to list the menu items but photographs of them would help a LOT to see what the food looks like.
This app is terrible. If you try and edit the order, it automatically and repeatedly resets the cart to zero. The only way to order is to do so from scratch. Horrible app - Toast is so much better.
Fees are too high - might need to change my buying plans with no grab bull...i would tip more but fees are stupid high.
So far so good - $5 fee is alot and it impacts tips to drivers - just sayin.
Ordering was easy - $6 in delivery and fees not so good.
Grabull navigation is worse than any other food ordering app I have used. UX looks like a 2nd graders school project.
I would have liked to see the option for adding extra items onto th epizza I am ordering, otherwise easy to use.
No problem but no more rating too much
Of a hassle. Old lady. Can't deal with constant requests for rsting
There's a bug on the burrito selection. You can't add a burrito without adding the $5.00 chicken or beef option, even if you choose something else
The app has a glitch that doesn't let you see/add the credit card expiry. Data saved in the account cannot be used to checkout in the website.
The itemized receipt should be available including taxes before I submit payment
😏😁😁😁😁😁😁😁😁😁😁😁
Got our food in a timely manner. However, not happy, after checking my bank account and seeing I was changed $2 additional to what my total was. I tipped in cash, and I'm very disappointed.
Our order was prepared wrong despite the fact that we put instructions in the notes, however we meet you with it and it was delivered on time and hot
Repeat order does not include toppings from original order
By far one of the best online ordering services ever. If I ran a restaurant I would want this system to help with online ordering.
Clear menu and process. Spaces for special instructions on each meal would be helpful. For example, I prefer white salad dressings but they usually give Italian, and there's nowhere for me to change that easily. Overall, it's been easy so far. Thank you!
Grabull was easy to use. I received an email shortly after my order was placed and was informed of the approximate delivery time.
Absolutely satisfied! The order was delivered well within time! I did not have to wait! The staff was polite!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members