GoreTex

Amy Brubaker went above & beyond to help me. I purchased a pair of New Balance (Gore Tex) hiking boots. They leaked after a couple weeks. I paid $170 for these things. Called New Balance & they said Gore Tex would have to deal with it, since it was a waterproofing issue. I called Gore Tex. They had me email pics of shoes, to verify they weren't just worn out. After they received pics, they sent me return authorization info. I had my replacement shoes in less than a week. Unfortunately, one of the lace grommets was defective, due to New Balance inflating their prices & not focusing on the mfg process. I called Amy from Gore Tex & she said I could return them & pick any pair of Gore Tex shoes in that $170 range. She helped me find a replacement pair. The pair I wanted was $180, I said I would pay her the difference. She said not to worry about it, they would cover it. The most pleasurable return experience I've ever had. Gore Tex stands behind their product. Great job guys!