The 3 switches were all defective. I called the manufacturer, P&S and they confirmed they had bad switches. I decide to get my credit on my purchase from them rather than pay postage to mail them back to you and then wait on a long credit. Thank you
Very good website and a terrific selection of tools. The tools I ordered were for my personal use, and they were all Klein tools. They are exactly what I wanted and top quality. I will order all my electrical tools from Gordon Electric Supply in the future!
Very happy customer.
Great job on fulfilling the order. The order was accurate, and correct. In this day and age that is getting extremely rare.
Thanks, Gordon
I e mailed customer service after a few days of placing my order to get a shipping date. I was told they will e mail a shipping date and tracking information. After a few more days, I sent another e mail asking when the order will ship and was told it shipped. I never received a shipping confirmation. I had to request it myself.
That disappointed me. Getting an e mail automatically when an order ships should be standard.
All was good until I opened the package the day before our electrician was to install it (3-18-19) along with other work. The fixture was not what I ordered! The product number was even wrong. I called and was assured the correct item would be shipped, that remains to be seen. I will await judgment until I receive the correct item.
After looking in local stores and stores in distant cities we could not find what we were looking for. So, I got online and found your web site and got everything we needed to complete the project.
Thank you.
It took me a while to figure out exactly what I purchased to even give a review, it would be helpful to include the item purchased in the request for review. Other than that great service, even during the Christmas season.
The issue is with the change in the JUNO product line itself. The newer trim rings, even with the adapters, do not fit as closely to the ceiling as the older version. The new trims were installed by a state-licensed Journeyman Electrician. We made modifications to the original trim rings to accomodate the new baffles in order to get the precise fit that we desired in our application.
Again, it is a product line issue...not a service issue. Service was GREAT!
Prompt and accurate shipping. Thanks for the excellent service.
This is the only store where I was able to find all the parts I was looking for in one place. The website was a bit difficult to use; the search functionality didn't return the expected results, but I was able to find what I was looking for by using Google's site search. Also, for one item, the color in the description (black) did not match the photo (white), for which I [correctly] assumed the description was right. Everything arrived as I expected. A good experience overall.
The ordering was easy and now it is wait and see when the part gets to me. The part was received and I am very pleased with the service. I will use Gordon Electric the next time I need electrical parts. Thank you
The parts were just what I needed, and delivery was super fast. (Pictures of the parts while ordering would have made me more comfortable that I was ordering the right part, but otherwise everything was easy.)
We were happy to find the product on your website. We placed our order, you folks shipped it super quick (thank you for that), and when it was delivered we were pleased to discover it fit perfectly and was exactly what we needed!
I could not create an account on your site when checking out due to the fact That I kept getting an error message saying that my ZIP Code was invalid. The only way. I could check out it was without creating an account
I ordered items that were no longer available and received an email from Rob Burgess suggesting alternate items. I couldn't find them on your website and responded to that effect. Rob emailed me again with all the information I needed and I ordered the items that he suggested. They arrived and they were perfect! Thank you for the outstanding customer service. This was an order under $20 and that makes your customer interaction even more remarkable!
So far so good...Thank you!
Only issues I have is the cover plates were not what I thought I had ordered, I am not sure whose mistake it was but I have 2 items that I can not use and from what I can see they are not returnable. I have re-ordered the plates, fingers crossed this time.
I had questions about compatibility of a product with my light fixture and was able to speak to a sales person quickly. My wait time was less than 30 seconds and I then was able to place my order online in just a couple minutes.
Easy to navigate site and find what I needed. When I received my order I realized that what I ordered was the wrong size. I contacted customer service and was given instructions on how to return the items and receive a refund. It was an easy process.
So, far, so good. I hope the product is the same bulb I am trying to replace... I also wish I could have found you as a seller on Amazon so that I would not have to pay shipping costs, but if the bulb is what I want, I will be satisfied.
Now that I have received the bulbs I am very pleased. My only wish is that I really wanted them to be 100 watt, since that is the type of bulb I needed to replace. I am guessing, however, that that brighter bulb is no longer made, and I am hoping that the 75 watt bulbs I ordered will be bright enough. Other than that, I am very happy that I could find the decorative bulb just like the one I had. It is very attractive in my fixture and the ordering/delivery process was very well handled. Thank you!
I had ordered an item that had a 40 day backlog. I did not get this information for a day or more, which caused a three day delay on an item that was time sensitive. When I called customer service to talk about the problem and how to fix it, I was told they were not familiar with the stock the company kept and they could not help me with a replacement recommendation. The replacement cost twice as much and as the quote had been confirmed with the customer, I got to eat the difference. All-in-all, the item was high quality and did what I needed it to do.
Overview
Gordon Electric Supply has a rating of 4.7 stars from 6,571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gordon Electric Supply most frequently mention customer service, timely manner and good condition. Gordon Electric Supply ranks 167th among Electronic Component sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members