Goodman Manufacturing

I bought a two and a half ton split A/C unit that was beat to hell internally. What I mean is the compressor was almost laid over and the fan shook when I brought it on line. Took it back to Lute supply. They told me that I was on my own because it was inspected at the time it left the building. I saw another unit in their warehouse that had the same damages. I lost total respect for Lute Supply and confidence in Goodman If pennies are that tight then I would not want to be in a situation that required real corporate support. One word JUNK. SMFH

Bought heat pump system spring 2022 based on technician inspection. He said Air handler was shot and not worth repair. System was over 17 yrs old and would not be able to get system to match outside unit which was also giving problems. So purchased supposedly best rated system for the area to be heated and cooled. It has not worked properly since installed and the supposed Goodman trained technicians are unable to get it to either cool or heat properly. Have had them here multiple times. Today it is turned off because it blows cool air instead of heat with heat pump running and thermostat set on heat temp steadily going down.

Replacing coils for third time, coils are covered in warranty labor is not, 1400.00 after just spending almost 10 thousand for install, heat didn't work on one of the few days in Florida I needed it. Would not recommend

I have had a terrible product experience with a compressor going bad in three years when it should last 10-15. I paid $1,000 to have it installed and the company has no interest in standing behind its product. I will never even consider Goodman again.

Stay away and save yourself thousands $ repair money. Leaking Freon. Icing of coil. Water every where, The house was brand new build, as do today 4 years old.
Having problems with both Fernace and AC. Now Ac guys want $2000 to break it apart to find problems such as Freon leakage and so on.
Customer service is no help. Stay away.

Bought 2 heat pump systems in June 2021. Within 6 weeks air handler motor died. It happens. 1 year later replaced run capacitor. It happens. 2 years later I am sitting in 98 degree weather going on day 13 with A/C. Compressor died and they don't have the part. Warranty states they will replace unit. Goodman will only replace unit if I buy a new air handler and then pay for install costs for both units (thousands of dollars). Impossible to get hold of anybody other than a cookie cutter representative. I will have to pay $1500 for labor install if I ever receive compressor. Don't fall for saving a few dollars on the front end as it will more than catch you on the back end. You have been warned!

Register my heat heat pump for ten year warranty accumilator went bad. $50.00 part covered under warranty. Cost me $1000.00 for freon and labor. Not covered under warranty. One day later compressor went up. Unit is only 6 years old. If their part cause the problem they should pay for it all.

We bought a house in October & had to have some work on the Goodman HVAC unit. It worked well all winter. Once we turned the AC on, we noticed it did not work. The compressor & fan kicked on, but no cool air was being pushed through the vents. The technician comes out & replaces the TXV on it. A little over a month later, the TXV is having to be replaced again. Not even a day later, it will have to be replaced again. The tech said they have fixed numerous amounts of TXV's this year & in the past. In less than 2 months, we have had to have the TXV replaced 3 times. Why? Why is it continuously getting stuck. Why are there so many people having this issue? Why hasn't there been a recall? Needless to say, customer service can give no answer & are rude.

I have a Goodman central A/C and electric heater 4T installed by Alltek on August 2020,and that piece of crap literally get broken every 3 or 6 month's one time almost my house get fire because the inside unit a relay get overheat and melted. Now looking for legal advice to lawsuit this company because made a faulty very bad quality and dangerous products.

Purchased a new Goodman central air conditioner in 2010. It worked two seasons and then started to need coolant Hvac technicians just patched up with more coolant until the warranty ran out and the Evaporator coil is leaking big time and needs to be replaced. But not under warranty anymore. Researched new evaporator coil and found that their was class action law suit over this issue in 2014. Will never buy a Goodman again just a money pit. Also I do not trust H vac technicians as they new what the problem was but never informed me until after warranty expired.

Don't buy
Spent almost 5000. 00 having a Goodman HVAC system installed in my home 4 years old, issue after issue Everytime it costs me $$$
Most recent leaking Evaporator Labor, free on 1600. 00
Now they say maybe another leak but can't locate the leak. Junk

Goodman doesn't stand behind their products. You are expected to pay for any work needed to be done even when it's due to their defective equipment. I will never again buy anything from Goodman.

Bough an AC/HVAC unit in 12/2014 w/ promises of 10 warranty. First off that warranty only covers parts, not labor. Secondly, the compressor that went out last year 5/2019 they gave me a replacement part that went out barely a year after. Now not only am I facing having to pay labor AGAIN on a faulty replacement part, but they are saying my warranty information was never received & is not valid. Customer service was rude & hung up on me. I am recovering from spinal surgery in a sweltering 95 degrees w/ no resolution anywhere in sight! Run as far as you can from Goodman products. After researching this issue, I am finding this is a common ploy from this company.

As a dissatisfied customer, I would like to share my negative experience with the Goodman furnace. Unfortunately, the furnace broke down in just two years of usage, which is incredibly disappointing.

Moreover, the technicians sent by Goodman to fix the furnace have been entirely useless in solving the issue that started in September 2022. Despite paying over $500 for their services, there has been no solution provided, leaving me and my family in the cold.

Adding to my frustration, the Goodman customer service staff has been incredibly rude, unhelpful, and unwilling to listen to my concerns. I have asked for parts to be shipped, but they have refused to listen to my request, making me feel like they do not care about their customers' satisfaction.

As a result of this negative experience, I can confidently say that I will never buy any Goodman products again, and I cannot recommend anyone to use them. It is incredibly disappointing that a company that claims to provide high-quality products and services has failed to deliver on their promises, leaving customers like me to suffer the consequences.

In conclusion, if you are looking for a reliable furnace brand, I strongly suggest that you look elsewhere, as my experience with Goodman has left me feeling disappointed, frustrated, and out of pocket.

What else can I say? If you buy Goodman you are making a mistake. My compressor failed in less than 4 years. The repair tech who showed up agreed that Goodman components are not quality and the A/C units are cheaply made. They are a ripoff.

Bought a brand new system from goodmen almost $4,000… our system broke 6 times they told us to replace the condenser would be another $800… keep in mind this has been going out from May-September with a toddler and pregnant wife. Awful awful service so NOT recommend. I will never use them again!

My three year old Goodman has had consistent E2 code failures. Spent enough money to buy a new furnace on service calls. Goodman, as many other have noted, is a total butthead responding to issues. So I filed a lawsuit in small claims. See if they respond.