GOODMAN MANUFACTURING -HVAC

From what I've read, this site and company has a less than perfect reputation which is why I shuddered when my Amana Central Air Conditioner broke down after only 4 years of operation (actual working time in Canada is less than 2 months a year). Here's what happened; The fan motor kept overheating and shutting down despite the compressor running which can be quite hazardous if unnoticed for extended periods of time.

I called my local HVAC service company (see my Huskyair review) and upon discovery of my model, ordered the replacement fan motor. The next day the motor was replaced yet twenty minutes after the technician left, the new motor suffered the same fate as the original. I called and reported this and the technician returned the next day with yet another new fan motor. Twenty minutes after leaving my house the second new motor suffered the same fate as the original and first replacement motor. In frustration I asked the technician if an alternative fan motor existed which would operate in my AC unit and indeed one did. A universal motor designed for AC units was available and I instructed the technician to get and put it in as I was not taking any more chances with a Goodman replacement motor.

I contacted Goodman (manufacturer of Amana) as my fan motor had a 5 year warranty with an additional 5 years added if you registered your purchase at their website. I was questioned about every aspect of the service company who did the work, where the parts were ordered and picked up from. Luckily, both defective replacement fan motors had QR codes on their labels which upon scanning showed the serial/model number and manufacture date which authenticated the replacement parts as genuine 'Goodman'.

At the time of service, my technician told me not to bother trying to get Goodman to cover the labour cost because they "just won't do it".

Though I fully expected Goodman to re-neg on the labour charges for replacing two defective motors. I was quite surprised to learn that not only did they reimburse me the cost of an upgraded quality fan motor but also the labour charges as a result of defective Goodman replacement parts.

Again, though I've read some horror stories about HVAC suppliers in general, this particular case is my own experience and I am of the belief that if a problem arises with a product I purchase whether the product is entry level or high end, that the manufacturer must stand behind their product and in this particular case, Goodman did exactly that.