My wife and I could not be happier with the puppy we got from Jan. We acquired him at the age of 4 months and he was already trained for pee pads, sitting and shaking hands! He meshed with the shih tzu we already had at home in minutes and now they are inseparable. He is VERY smart also. All papers were included and the price paid was more than reasonable. My wife and I would highly recommend anyone seeking a shih tzu to consider Jan!
They do not let you take the service fee off. I even called and they told me it would be on the next page after entering in the card info. However I was then charged and never saw the option for "Friends and Family" at 0 cost. Now they are not responding.
My excellent little Lucky II is such an enjoyable creature!
He has personality.
He is playful and smart.
Not even 6 months old and learning to use the puppy pads already. 95% of the time...
He is starting to bark in enjoyment and also for alert if a stranger is at the door...he amazes me every day!
Everyone at my company loves him and he reciprocates with licking and twirling!
Purchasing an expensive pup is should be streamline.
Their site has error messages when I try to connect with breeder after initial intro email.
Going on all week and no response to emails.
Will never go thru this company
Hi Andrew,
Thank you for reaching out and sharing your feedback with us. Our goal is to make it simple and streamlined to get dogs from responsible sources and provide all the support and guidance you need every step of the way. We are so sorry you experienced difficulties while applying to a breeder.
We would love to help you complete the application process and resolve any error messages you received. We are sorry you have not received our responses to your emails. Please reach out again anytime at help@gooddog.com, or by phone at 855-446-6336 so we further assist you.
Warmly,
The Good Dog Team
Like others have noted, I've had issues with the fees. If you use credit card (which most people will, protection-wise), you're charged a 3% processing fee. However, this is against state law where I am (Massachusetts), where the law states that no seller in any sales transaction may impose a surcharge for someone electing to pay via card instead of ACH/etc.
Good Dog is a necessary resource, a result of people cheating other people. Rock Springs Pugs, owned by Michael Booker, is a very reliable, honest, responsible breeder. Michael has a great personality, loves his dogs, more importantly, he is knows his breed lines. Michael follows his puppies to insure that all is well with them. He wants you to stay in touch, keeping him informed. He has DNA research to ensure that they are healthy.
I have confidence in Michael's breeding operation. Early March we purchased a male puppy from Michael for our son. A week later, we drove 18 hours back to Alabama and got a second one for ourselves. Da-ha, I knew when we got the first one...
Michael is a solid resource for anyone interested in pugs. He is the end of your search.
I'm a fairly new member of GoodDog.com but from what I can tell they are really here for the breeders and buyers. From start to finish! They give discounts on our health testing up to $100. Per year, have great attorneys to help negotiate puppies going to new homes with legal contracts and make the whole process so much simpler to deal with. I breed for myself so, having homes already lined up for the one or two babies that need a loving forever lap this place helps me have them in place and waiting when the time comes. Weather you breed every few years or a couple times a month, they have you covered. http://gooddog.com
Lisa Darrington the breeder behind Hawks Acres, Very professional. Prompt with answering questions. I highly recommend her. I received one of her tri-colored females. No health issues. She is perfect. Thank you Lisa. For my little angel.
Waldo German Shepherds in Allen NB, are excellent breeders. Small operation, and they produce some fantastic, quality dogs. I received our Onyx two years ago. She is wonderful. Missa and Bob Waldo take excellent care of the puppies and do a lot of testing with them. They take a lot of time to correctly match the puppy with the potential owner. I highly recommend them.
Recently Copper Top Aussies in Florida allowed us to adopt one of their beautiful Aussie pups. We found the breeder very accommodating to our schedule, and very helpful in all matters. All of her adult dogs, and the puppies were well cared for, friendly, and healthy looking. That was important to us.
When we need to adopt another Aussie, we will be certain to contact Maggie again.
I'm grateful to find someone who is as passionate about having a great hunting companion as I am because it has been over 20 years that I lost my black lab and brother who was an avid hunter and angler.
We bought our Miniature dachshund from Spinks and they are so happy! I never knew about Good Dog until my Husband said he found our weenie! Thank you Spinks Puppies in Rainbow, AL and thanks good dog for having a wonderful site! Our whole process felt safe and secure!
This app is a scam. They offer buyers protection and then don't honor it. I paid a $500 deposit, a $60 plane ticket, a $100 pet in cabin, a $76 dollar vet appointment because the breeder told me the day before she was too busy to get the puppy her 2nd shot, $75 to Uber for a ride to airport, $50 for crate to fly puppy home, plus toys and food for puppy. One hour before I had to leave for airport the breeder messaged me to tell me the puppy got bit by a snake. I have not been refunded any of my money. Please don't use this site!
Hi Rita,
Thank you for reaching out. We are so sorry to hear about this situation, and are glad to know that a member of our support team is already working through this with you to help you reach a resolution.
We understand that they shared the necessary next steps you’d need to take and documentation we’d need to receive in order to move our investigation process forward. Please do not hesitate to respond directly to our emails with any questions, or give us a call anytime at 855-446-6336. We’re here to help you every step of the way!
Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.
Warmly,
The Good Dog Team
I love dogs! But sometimes working with breeders can be, well-very impersonal. Maybe I just got lucky, but finding the right breeder was easy and has been the best experience ever. Pick your breeder, pick your puppy, and start communicating. Brew House Puppies answered every question I asked, sent my pictures, and chatted about pups in general. They fell like old friends.
The process is so simple here. Pick your puppy, pay the down payment, and that baby is yours. So fun. Get messages back and forth on the same web pages, arrange for pick up and watch your puppy grow. Pay right on the we site. Yes, you pay a little extra, but you are going to get your puppy and not get ripped off.
Good dog is a great way to find the perfect puppy. Even my vet used good dog to get her new golden retriever puppy, she and I like the third party involvement. I was worried about scammers but with this site it eases your mind and you know you have a healthy puppy and a awesome breeder
My boyfriend and I just got an adorable Cavalier from Rolling Meadows and we couldn't be happier. She's healthy, happy, and everything I hoped for in a puppy. Jan was pleasant and easy to work with. Great experience!
I joined as a breeder. Was fine for awhile until a competitor complained, trying to get me kicked off of the site, they messaged me asking for proof of health testing, inspections. Pictures. I sent everything they asked for but still deleted my account, they do not check out complaints good enough before they just delete everything you have done
Hi Debbie,
Thank you for reaching out. We’re glad that a member of our team was able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program.
As they shared with you, once approved, all programs are subject to periodic audits to ensure that our Community Standards, Good Breeder Code of Ethics, and Policies are upheld and consistently and fairly enforced.
We’re glad that they were also able to share the next steps required and changes you can make in order to reactivate your account with us.
We know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of.
We continue to wish you all the best with your program!
Kind Regards,
Good Dog Compliance Team
I can't believe that good dog would even say the have trusted and has protector stories. They allow breeders to rip off the people who are purchasing dogs from them. The buyers are not protected. They allowed a breeder to scam me.
Hi Wendy,
Thank you for taking the time to share your experience with us. We’re glad that our team was able to work with you and reach out to the breeder on your behalf to reach a resolution. As they clarified with you, in accordance with the breeder's contract, the deposit you completed was non-refundable, although we’re happy to hear that the breeder did agree to refund your other payments.
At Good Dog, each breeder sets their own individual policies with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to.
We hope this helps answer your questions related to the non-refundable deposit you completed. Please feel free to reach out to us if there is anything we can do to help, or if you have any questions or concerns.
Warmly,
The Good Dog Team
We love our pups purchased from Jeannes half pints and we also loved the way Jeanne treated us and her dogs. Every dog there is healthy, happy,and Jeanne goes above and beyond to ensure the dogs go to good homes. Our experience so far has been a 10 out of 10. Would highly recommend this breeder.
Caroline Lee is the absolute best breeder on here. I loved my experience with her. She is straightforward, pleasant and down to earth. She's willing to work with you, meet you and help you pick out puppy supplies. What else can I say. I purchased a Pom pup, she met me and helped me shop for the perfect pup harness. I love good dog and the steps it takes to purchase. My boyfriend wants a pup for his mom and we will definitely be working with grace pups again.
Overview
Good Dog has a rating of 4.6 stars from 447 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, fur baby and customer service. Good Dog ranks 2nd among Dog Breeding sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lloyd,
Thank you so much for reaching out! We're glad to see that a member of our team was able to quickly assist you and take care of refunding this optional Protection & Support fee for you. Please do not hesitate to reach out if there's anything else we can help you with by emailing help@gooddog.com or calling 855-446-6336.
Warmly,
The Good Dog Team