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They do not let you take the service fee off. I even called and they told me it would be on the next page after entering in the card info. However I was then charged and never saw the option for "Friends and Family" at 0 cost. Now they are not responding.
Lloyd G.'s review of Good Dog earned 4 Very Helpful votes
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Hi Lloyd,
Thank you so much for reaching out! We're glad to see that a member of our team was able to quickly assist you and take care of refunding this optional Protection & Support fee for you. Please do not hesitate to reach out if there's anything else we can help you with by emailing help@gooddog.com or calling 855-446-6336.
Warmly,
The Good Dog Team