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Good DogReviews 453

3.6

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From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!


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Good Dog Reviews Summary

Good Dog has garnered a reputation for facilitating a seamless and trustworthy experience in connecting potential puppy owners with vetted breeders. Customers appreciate the user-friendly app, responsive customer service, and the peace of mind that comes from knowing breeders adhere to strict ethical standards. However, some breeders express frustration over the platform’s stringent policies and lack of transparency regarding fees and breed restrictions, which they find arbitrary and unfair. Overall, while many users celebrate their positive experiences, concerns about fairness and communication highlight areas for potential improvement in the company's approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
This company responds to reviews on average within 2 days

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North Carolina
1 review
0 helpful votes
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Not getting ripped off.
April 18, 2024

Breeders were honest. I was worried about losing deposit. I have heard bad stories. It was smooth as silk.

Date of experience: April 8, 2024
Wisconsin
2 reviews
0 helpful votes
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Never used this type of service.
April 18, 2024

They kept me informed and sent pictures along the way.

Date of experience: April 8, 2024
California
2 reviews
0 helpful votes
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This worked out SO well
April 18, 2024

Our breeder was super responsive and did an amazing job with raising this dog and the logistics for adoption!

Date of experience: April 8, 2024
NL
8 reviews
0 helpful votes
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I thought that we missed such a platform where breeders and those interested in getting a dog would meet, but luckily, such a platform was already existing. I am glad that I have discovered it right on time. I have been looking for a Hungarian vizsla for almost a year and could find it nowhere yet. Here, I just searched for this breed and immediately saw 25 options.
I appreciate that you can filter the results by "Near me," but it seems that the filter doesn't work, or maybe the solicitors have not entered their location. The results before and after I applied the filer are the same—there is no difference.
Maybe I am doing something wrong, please correct me if that's the case.

Date of experience: April 2, 2024
Colorado
1 review
0 helpful votes
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Can't contact anyone to find out how I'm going to get the dog I already paid for shipped to me or when. Can't call them. I don't know if I will ever get the dog.

Date of experience: March 29, 2024
New Hampshire
1 review
0 helpful votes
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Conscientious
April 2, 2024

G.D. Was very helpful. They seemed genuinely caring. They searched nationwide for a chessie puppy for me. Although I found one on my own,I was able to use GD to pay the breeder and stay in touch with her through the GD app

Date of experience: March 23, 2024
California
1 review
1 helpful vote
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LabFather
April 1, 2024

From beginning to end I found every person I spoke with to be courteous and very professional. They answer all my questions with care and made sure I thoroughly understood. I will recommend Good Dog to any and all friends who are looking for the perfect pup.

Thank you for your time and participation.

F.J SKIP MASCOLO
The LabFather

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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Good dogs come from good breeders!
March 31, 2024

Sabe and Shabe Dachshunds had what we were looking for. They checked us out and we checked them out. They socialized their pups, had a lot of good info and reviews. Sara was gracious and answered many questions I had. We met up with Sara and she introduced us to our pup. Again more good info on crate training,feeding, first few days suggestions, and warnings about staying clear of people, outdoors and other pets before the second vaccinations. As we travelled the three hours home, the puppy slept in my daughter's arms, and after an hour whimpered a little, put the pup on a pee pad and she peed on the pad. Three more times the same thing. Once we got home the pup slept in my wife's arms. Never any signs that she missed her mates. She was very well accustomed to people. The first night was a little rough in her kennel even though she was right next to our bed, she cried and whimpered for a while. We quickly found out that crying was for attention, but the whimper was to go potty. Second night went much better and within a week she slept through the night. Sara and her family had really done a lot of work with the pup to make sure we would be a happy family. They also gave us a little going home pack.

Date of experience: March 21, 2024
Missouri
1 review
0 helpful votes
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I put a deposit down on a puppy then a couple weeks later that I received an email and a voicemail from Good Dog saying that the breeder was no longer recognized by them. However, they don't disclose information of why they don't represent a breeder anymore. They gave me the option of continuing the purchase of the puppy on my own as a private sale between me and the breeder, or my deposit could be transferred to another breeder. I elected to continue working with a Breeder because I had already chosen a puppy, the breeder sent me pictures and video of the puppy, so I was already emotionally attached. I will say that when I spoke with Madi from Good Dog, she was very helpful and letting me know that the breeder had received a $200 deposit and then I can continue the purchase of my puppy. Madi was very professional, gave good information, and very kind.

Date of experience: March 21, 2024
Nicole E. Good Dog Rep
over a year old

Hi Mary,

Thank you for reaching out! We’re glad that a member of our Care team was able to connect with you to resolve this issue and clarify that your deposit was successfully paid, so if you’d like to continue working with the breeder, you’re all set to do so outside of our platform.

Please do not hesitate to reach out to us if there’s anything else we can do to support you!

Warmly,
The Good Dog Team

Illinois
1 review
0 helpful votes
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Good dog matched me up with several breeders of the type of dog I was interested in. For protection all communication with the chosen breeder was through good dog and payments were through good dog app. Good dog has their standards that breeders must comply to so there is little chance to be a victim of a puppy scam. The breeder I chose was awesome, I was very pleased with her and I got the cutest and best Pug puppy ever.

Date of experience: March 15, 2024
Texas
1 review
1 helpful vote
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Good Dog was extremely helpful.
March 25, 2024

Good Dog was extremely helpful to choose our fur baby from their listing of reputable breeders. It gave us the confidence in purchasing and bringing our new pet home safely.

Date of experience: March 15, 2024
Texas
1 review
1 helpful vote
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Great platform for breeders and buyers
March 25, 2024
Updated review

Gooddog is continuously making updates to make it a better site for breeders and buyers to find the breeds of dogs they love making it a safe place to purchase without being scammed.

Date of experience: March 15, 2024

Good Dog Breeder
September 8, 2022
Previous review

Love Good Dog, I am a breeder and they do check each breeder to see if they are ethical and breed to standards. They offer many classes that a breeder can take advantage of to further your knowledge on breeding. The breeder will receive certificates of completion. They have webinars with so much information. They believe in what they do and I as a breeder stand behind them and proud to be a Good Dog Breeder..

Date of experience: September 8, 2022
New York
1 review
6 helpful votes
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Found the dog we wanted, paid the deposit through the website. My wife flew across the country to pick the dog up. It was a completely different dog. We questioned them... Immediately they refunded our money and left... There will be legal action with the breeder and the website. Just horrible people. There are many other websites out there that are 100% legit... Do not use GOOD DOG... YOU WILL LOSE YOUR MONEY!

Date of experience: March 7, 2024
Nicole E. Good Dog Rep
over a year old

Hi Jack,

Thank you for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.

We take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. As a result of our investigation, this breeder has been removed from our platform.

We understand that a member of our Care team has tried to get in touch with you to share updates on this situation. Please do not hesitate to give us a call back anytime at 855-446-6336 or email us at help@gooddog.com. We’re here to help you every step of the way!

Again, we are so sorry to hear about your experience so far, and we look forward to continuing to support you and help you reach a resolution.

Warmly,
The Good Dog Team

Alabama
1 review
0 helpful votes
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Breeder is a scam
March 14, 2024

Found our first dachshund puppy to adopt in January- communicated with breeder weekly as she sent updates and pictures. She was very helpful in answering all questions promptly and sounded very legit. A month before we were to get our puppy she messaged me and said she took him to vet for worming and next day he didn't look well. She took him back to the vet and vet told her to take him back home to be with mother dog. She said he passed away overnight and he passed from fading puppy syndrome. Never hearing about that I goggled it and thought well maybe that was what happened. She said in 5 years she had been breeding dachshunds she never had that happen. I asked if our puppy was the only one who passed and she said yes. She offered to refund money or we could use that deposit to have first choice on next liter- we decided we'd pick another one from next liter. She said they were due any day but after 10 days and checking on when they were coming she said they were born. We picked out another male black and tan because she said there were 4 in this liter. We got weekly updates for 3 weeks because they were born Feb6th. Mind you these messages which started back in January were on a continuing thread on gooddog messages. This past Saturday the messages were all gone and she blocked me because I couldn't reach her in any way- everything I tried to send would not go through. I set up another good dog account through my husbands email and name spelled differently to see if I could contact her through that. It worked- I inquired about new liter pups that she had and got many replies.
This breeder is obviously not legit!, what is Good Dog going to do about my 300$ deposit and fees initially paid in January?

Date of experience: March 4, 2024
Nicole E. Good Dog Rep
over a year old

Hi Laurie,

Thank you so much for reaching out. We’re so sorry to hear that you didn’t have the experience you came to us for, and understand how upsetting this situation must have been.

We’re glad our Care team was able to support you as we worked through this issue towards a resolution and refund. As our team shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly. We can assure you that your complaints have been taken seriously and we are actively looking into the program to make sure this doesn’t happen again.

Please feel free to call/text us at 855-446-6336, or email us at help@gooddog.com if there is anything else we can do to support you!

Warmly,
The Good Dog Team

Alaska
1 review
1 helpful vote
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A puppy we bought through your site was in sorry shape. He was evidently kept in a dirty environment, per our vets opinion. He had eye and ear infections, tape worms, gastrointestinal infection and GRD. He's only 12 weeks old. The picture advertised wasn't the same dog we received. He has turned out to be our rescue puppy, which we still love and adore. I'm going to describe this experience on various social media forums so people know what type of breeders are on your site. You need to do more thorough research on your breeders before allowing them to sell and take money on your platform. You have a great idea but you fail on execution.

I have them a 2 rating instead of 1 only because we love the puppy.

Date of experience: February 29, 2024
Nicole E. Good Dog Rep
over a year old

Hi Rob

We see that a member of our Care team reached out to you to learn more about this situation and take the first steps in working through this issue with you. You can feel free to reply directly to the email we sent you on March 7th, or give us a call back at 855-446-6336.

We look forward to hearing from you so we can help turn your experience into a positive one!

Warmly,
The Good Dog Team

Illinois
2 reviews
0 helpful votes
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An excellent experience with Good Dog
February 19, 2024

Finding Good Dog was a gift. I felt confident that the Breeders were being held to a high standard. I also felt more confident and safer in the process knowing a reliable Company had my back in the event I needed assistance.

Date of experience: February 19, 2024
Tennessee
2 reviews
0 helpful votes
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The Love of Glori Grace
February 15, 2024

We brought Glori Grace home when she was just 8 weeks old and weighed 6 pounds. Now she is almost 11 weeks old and weighs 10 pounds. She has had most of her shots and will complete them pretty soon. She is so precious and we adore her. She can be a little feisty at times, but then puppies are like that when they are young. We feed her Farmer's Dog food which is the BEST food on the market. Trust me! And she loves it. She has tons of chew toys, 2 pink crates, tons of chew toys and 3 doggie beds. We love on her, hold and pet her all the time and we are a close family. We are so grateful we found her breeder, Paula through you. Glori Grace is the love of our lives!

Date of experience: February 15, 2024
Utah
1 review
0 helpful votes
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Excellent experience
February 13, 2024

The breeder quickly replied to our questions and provided details to support making a decision on which option to choose for our new companion. Love our new puppy from Dreamcatchers Corgis!

Date of experience: February 13, 2024
California
2 reviews
0 helpful votes
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Very Satisfied
February 11, 2024

Wonderful Breeder, healthy clean pups, met me so I didn't need to drive all the way north saving time they pup needed to be in the car. We would get another dog from her in a heartbeat!

Date of experience: February 11, 2024
Wisconsin
1 review
2 helpful votes
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I was in search of a puppy for a friend. I found Bea on this site, it was perfect timing! My friend now owns a beautiful puppy to fill the void of losing his other one. The breeder was fantastic about getting in contact with me. I love the fact that Good Dog does the vetting for it's customers.

Date of experience: February 10, 2024